http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Wed, 22 May 2013 06:58:05 EDT SCEP enrollment fails on the BlackBerry Playbook tablet or BlackBerry 10 smartphone when activating on BlackBerry Enterprise Service 10.1 BlackBerry Enterprise Service 10.1 BlackBerry 10 OS 10.0.x.x BlackBerry PlayBook tablet 4G LTE http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34271&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34271 Tue, 21 May 2013 00:00:00 EDT How to change or reset the BlackBerry ID password BlackBerry smartphones BlackBerry 10 OS BlackBerry 6 to 7 BlackBerry PlayBook tablet 4G LTE BlackBerry PlayBook BlackBerry ID To change the BlackBerry ID password, complete the steps below http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26361&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26361 Thu, 09 May 2013 00:00:00 EDT How to obtain logs from the BlackBerry PlayBook tablet or BlackBerry 10 smartphone BlackBerry PlayBook tablet BlackBerry 10 smartphone Windows Mac OS The Help application contains the Support feature which helps minimize the time required http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26038&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26038 Fri, 26 Apr 2013 00:00:00 EDT Unable to add attendees using the Gmail calendar on the BlackBerry PlayBook or BlackBerry 10 smartphone BlackBerry 10 OS BlackBerry Playbook OS 2.0 and 2.1 DT 3084765 PR 140198 On the BlackBerry PlayBook, when creating an appointment or http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32869&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32869 Wed, 10 Apr 2013 00:00:00 EDT How to create and associate an email profile to a user account in BlackBerry Device Service BlackBerry Device Service 6.1 and 6.2 BlackBerry PlayBook OS 2.1 BlackBerry Z10 smartphone To register a BlackBerry PlayBook or BlackBerry 10 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32776&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32776 Thu, 04 Apr 2013 00:00:00 EDT Some attachments are renamed when email messages are sent to a BlackBerry PlayBook or BlackBerry 10 smartphone from an Enterprise Activated BlackBerry smartphone running BlackBerry Device Software 5.0, or BlackBerry 6 or 7 BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33840&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33840 Mon, 01 Apr 2013 00:00:00 EDT How to whitelist BlackBerry 10 smartphones and BlackBerry PlayBook tablets for use with Exchange Active Sync Gatekeeping BlackBerry 10 smartphones BlackBerry PlayBook tablet 4G LTE Blackberry PlayBook Microsoft ActiveSync Microsoft Exchange http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33531&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33531 Fri, 22 Mar 2013 00:00:00 EDT There is a problem with your credit card authorization. Please try again or visit blackberry.com/appworld/ support for more information. (Error Id: 10000) appears when purchasing an application in BlackBerry World BlackBerry PlayBook tablet http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24454&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24454 Tue, 19 Mar 2013 00:00:00 EDT How to integrate a Cogeco email on a BlackBerry PlayBook or BlackBerry 10 smartphone BlackBerry 10 OS BlackBerry PlayBook OS Follow the steps below to integrate a Cogeco email address on: BlackBerry 10 smartphone: On the home screen, swipe http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33824&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33824 Mon, 18 Mar 2013 00:00:00 EDT Applications are not delivered to the BlackBerry PlayBook when assigned using the BlackBerry World URL BlackBerry Enterprise Service 10 BlackBerry PlayBook tablet BlackBerry PlayBook OS Applications added in the BlackBerry Administration http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33572&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33572 Fri, 15 Mar 2013 00:00:00 EDT Encryption is paused and will automatically resume in 60:00 min is displayed in the Ecryption settings on the BlackBerry PlayBook BlackBerry PlayBook OS 2.1 BlackBerry Device Service 6.2 BlackBerry Enterprise Service 10 DT 6738109 When the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33924&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33924 Thu, 14 Mar 2013 00:00:00 EDT Personal Data Encryption continues to prompt even though encryption is complete on BlackBerry PlayBook BlackBerry PlayBook OS 2.1 BlackBerry Device Service 6.2 DT 5995046 After enrolling to the BlackBerry Device Service and having the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33914&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33914 Thu, 14 Mar 2013 00:00:00 EDT