http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Wed, 22 May 2013 10:03:29 EDT How to cancel the BBM Music service subscription BBM Music BlackBerry 10 OS BlackBerry 6 to 7.1 BlackBerry Device Software 5.0 Below are the instructions to cancel the BBM Music subscription. On a BlackBerry Smartphone running Device http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33482&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33482 Wed, 17 Apr 2013 00:00:00 EDT BBM Music is not available for BlackBerry 10 smartphones BBM Music BlackBerry 10 OS BBM Music is not available for BlackBerry 10 smartphones. BBM Music subscriptions will not automatically cancel when upgrading to a BlackBerry 10 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33774&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33774 Wed, 03 Apr 2013 00:00:00 EDT How to delete BBM Music for BlackBerry smartphones BBM Music BlackBerry 6 to 7.1 BlackBerry Device Software 5.0 To delete BBM Music on the BlackBerry smartphone follow the appropriate steps below: On a BlackBerry smartphone running http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33454&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33454 Wed, 03 Apr 2013 00:00:00 EDT How to remove BBM Music files from the Micro SD card and BlackBerry smartphone internal device memory BBM Music for BlackBerry smartphones BlackBerry smartphones When removing BBM Music from the BlackBerry smartphone and to ensure all http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33481&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33481 Wed, 03 Apr 2013 00:00:00 EDT Supported payment types for use with BlackBerry products and services BlackBerry PlayBook BlackBerry App World storefront BBM Music for BlackBerry smartphones In order for transactions to complete, please see the following: The currency of http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25368&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25368 Thu, 08 Nov 2012 00:00:00 EST What is the BBM Music Virtual Preload for AT&T BlackBerry smartphones? BBM™ Music for BlackBerry® smartphones BBM™ Music Virtual Preload is an icon that allows you to download BBM Music onto your AT&T® BlackBerry® smartphone. The icon will http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29061&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29061 Wed, 16 May 2012 00:00:00 EDT Long delay when adding a song to a playlist in BBM Music BlackBerry® smartphones BBM™ Music 1.0 DT 2014479 On some occasions BBM™ Music may take longer than expected to add a song to a playlist. Long delays may occur under some of the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28707&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28707 Mon, 07 May 2012 00:00:00 EDT Error ID 12000 is encountered when attempting to complete a purchase on a BlackBerry device BlackBerry App World™ for BlackBerry® PlayBook™ BlackBerry App World™ for BlackBerry® smartphones BBM™ Music for BlackBerry® smartphones DT 2389146 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28978&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28978 Mon, 19 Mar 2012 00:00:00 EDT Best practices when adding payment details When entering payment information within various BlackBerry® products/services, the information being entered should exactly match those on record with your financial institution. This would http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29239&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB29239 Mon, 06 Feb 2012 00:00:00 EST BlackBerry smartphone users on the AT&T wireless network cannot preview music within BBM Music AT&T BlackBerry® smartphone users are unable to preview/play songs on BBM™ Music. BlackBerry® smartphones BBM® Music Songs cannot be http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29609&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB29609 Tue, 24 Jan 2012 00:00:00 EST BBM Music is unable to preview songs over GPRS or EDGE Songs may not preview in BBM™ Music over GPRS or EDGE connections. BlackBerry® smartphones BBM™ Music DT 2013148 This is a previously reported issue that is being investigated by our http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28702&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB28702 Fri, 13 Jan 2012 00:00:00 EST BBM Music takes a long time to save a playlist. On some occasions BBM™ Music may take longer than expected to save a playlist. BBM™ Music BlackBerry® smartphones 1.0 DT 2012597 This is a previously reported issue that is being investigated http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28708&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB28708 Fri, 13 Jan 2012 00:00:00 EST Only able to listen to 30 second preview for a friend's song when the friend's BBM Music subscription has expired Only able to listen to 30 second preview for a friend's song when the friend's BBM™ Music subscription has expired. This is by http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29307&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB29307 Fri, 13 Jan 2012 00:00:00 EST