http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Wed, 19 Jun 2013 04:23:48 EDT Automatic trip scanning not adding itinerary to BlackBerry Travel on the BlackBerry 10 smartphone BlackBerry Travel 3.0.2.8 BlackBerry 10 OS When an itinerary is sent to a BlackBerry Travel monitored email, the itinerary is not being http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34471&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34471 Thu, 13 Jun 2013 00:00:00 EDT Screen sharing is not ready is displayed when attempting to initiate a Screen Share during a BBM Video chat on the BlackBerry 10 smartphone BlackBerry 10 OS BBM Video PR 320957 DT 7048874 When attempting to initiate a Screen Share during a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34341&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34341 Fri, 31 May 2013 00:00:00 EDT Unable to send direct messages to a new Twitter Following contact on the BlackBerry 10 smartphone BlackBerry 10 OS Twitter for BlackBerry 10 After adding a new Twitter Following in Twitter either from the Twitter website or Twitter for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34277&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34277 Thu, 23 May 2013 00:00:00 EDT “You have reached the maximum number of PIN changes for this account” is displayed when attempting to login to BlackBerry World on a BlackBerry 10 smartphone BlackBerry 10 OS BlackBerry Z10 smartphone BlackBerry Q10 smartphone BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34242&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34242 Fri, 10 May 2013 00:00:00 EDT BlackBerry World webstore music catalog push not received on BlackBerry device when roaming BlackBerry World BlackBerry 10 OS DT 6786851 When a BlackBerry device user is roaming in a different region and navigates to the BlackBerry World http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34139&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34139 Mon, 06 May 2013 00:00:00 EDT The Password Keeper application does not display on the BlackBerry 10 smartphone Password Keeper BlackBerry 10 OS BlackBerry Z10 smartphone BlackBerry Q10 smartphone The Password Keeper Application is no longer installed on BlackBerry 10 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33255&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33255 Thu, 02 May 2013 00:00:00 EDT Upon signing in to Twitter on the BlackBerry 10 smartphone, a spinning circle is displayed and the Twitter feed does not load BlackBerry 10 OS version 10.1 BlackBerry Q10 smartphone Twitter for BlackBerry 10 PR 333096 DT 7163058 After http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34166&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34166 Tue, 30 Apr 2013 00:00:00 EDT BlackBerry World Promo Code Error List BlackBerry World BlackBerry 10 OS BlackBerry Z10 smartphone Here is a list of possible error codes that may be observed when using a BlackBerry World promo code on the BlackBerry 10 OS: Redemption per http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33305&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33305 Tue, 23 Apr 2013 00:00:00 EDT There were problems completing this purchase Error ID: 0 is displayed when attempting to purchase an application using the carrier billing payment method in BlackBerry World on the BlackBerry 10 smartphone BlackBerry World BlackBerry 10 OS http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33725&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33725 Tue, 23 Apr 2013 00:00:00 EDT Unable to add attendees using the Gmail calendar on the BlackBerry PlayBook or BlackBerry 10 smartphone BlackBerry 10 OS BlackBerry Playbook OS 2.0 and 2.1 DT 3084765 PR 140198 On the BlackBerry PlayBook, when creating an appointment or http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32869&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32869 Wed, 10 Apr 2013 00:00:00 EDT Deleting a private Facebook message thread results in all private threads disappearing from the BlackBerry Hub on the BlackBerry 10 smartphone BlackBerry Z10 smartphone Facebook DT 7032608 When a private Facebook message thread is deleted http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34025&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34025 Tue, 09 Apr 2013 00:00:00 EDT Using Video Chat, BBM Voice, or BBM Video behind a firewall BlackBerry PlayBook OS BlackBerry 10 OS BlackBerry 6 to 7.1 BlackBerry Device Software 5.0 BBM Voice BBM Video Video Chat For most personal or home networks, a firewall that is http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26816&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26816 Mon, 01 Apr 2013 00:00:00 EDT Using the Trip Scan feature in BlackBerry Travel to scan email messages for trip itineraries on the BlackBerry 10 smartphone BlackBerry Travel BlackBerry 10 OS Trip Scan is a feature that will scan the associated emails that are registered http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33886&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33886 Thu, 21 Mar 2013 00:00:00 EDT Migrating BlackBerry Travel trip data to the BlackBerry 10 smartphone BlackBerry Travel BlackBerry 10 OS The BlackBerry Travel application associates its data with the BlackBerry ID. Existing BlackBerry Travel users who are migrating to a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33885&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33885 Thu, 21 Mar 2013 00:00:00 EDT