http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Mon, 20 May 2013 16:41:39 EDT Backup did not complete is displayed when backing up Application data from a BlackBerry 10 smartphone using BlackBerry Link BlackBerry Link BlackBerry 10 OS DT 6808672 PR 296285 When attempting to backup a BlackBerry 10 smartphone using http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33850&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33850 Fri, 17 May 2013 00:00:00 EDT Contacts do not sync when the BlackBerry Z10 smartphone is connected to some Bluetooth Car Kits BlackBerry Z10 smartphone DT 7129254 DT 6987808 Contacts sync only partially or do not sync at all when the BlackBerry Z10 smartphone is http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34160&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34160 Thu, 16 May 2013 00:00:00 EDT Identifying and troubleshooting issues with the BlackBerry Account Center BlackBerry Enterprise Service 10.1 BlackBerry Account Center The below list of topics cover various issues that may be encountered with the BlackBerry Account Center http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34228&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34228 Thu, 16 May 2013 00:00:00 EDT Unable to receive email for a Microsoft ActiveSync account on the BlackBerry 10 smartphone BlackBerry Enterprise Service 10 BlackBerry Device Service 6.2 BlackBerry 10 smartphones Microsoft Exchange Server 2003 to 2010 BlackBerry 10 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34264&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34264 Wed, 15 May 2013 00:00:00 EDT Device Activation can't be completed because the device doesn't meet your organization's compliance rules. Contact your administrator for assistance. is displayed on the BlackBerry Q10 smartphone during an activation attempt BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34255&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34255 Mon, 13 May 2013 00:00:00 EDT The error Your device is connected to a network but the Internet service is not available. Check your network settings. is received when setting up an ActiveSync account BlackBerry 10 OS IBM Lotus Notes Traveler DT 7162015 When setting up http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34244&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34244 Mon, 13 May 2013 00:00:00 EDT Supported languages on BlackBerry 10 BlackBerry 10 BlackBerry Z10 Smartphone The following languages are currently supported on the BlackBerry 10 OS: English French Italian German Spanish Arabic Basque Catalan Croatian Czech Dutch Finnish http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33755&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33755 Mon, 13 May 2013 00:00:00 EDT “You have reached the maximum number of PIN changes for this account” is displayed when attempting to login to BlackBerry World on a BlackBerry 10 smartphone BlackBerry 10 OS BlackBerry Z10 smartphone BlackBerry Q10 smartphone BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34242&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34242 Fri, 10 May 2013 00:00:00 EDT There are too many PIN changes associated with this account (Error ID: 30801) is encountered when attempting to login to BlackBerry World BlackBerry ID BlackBerry World 2.0 to 3.1 BlackBerry smartphones BlackBerry PlayBook tablet When http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25553&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25553 Fri, 10 May 2013 00:00:00 EDT How to integrate a Google Apps email account using Microsoft ActiveSync BlackBerry 10 OS Google Apps Microsoft ActiveSync BlackBerry smartphone users who subscribe to Google Apps (paid hosting email service from Google) can integrate their http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33472&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33472 Thu, 09 May 2013 00:00:00 EDT Unable to integrate Rediffmail email on BlackBerry 10 smartphone BlackBerry 10 OS BlackBerry Z10 Smartphone BlackBerry Q10 Smartphone A Rediffmail.com email account cannot be integrated on the BlackBerry 10 smartphone and the following http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34187&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34187 Thu, 09 May 2013 00:00:00 EDT Unable to reset BlackBerry ID password when using a BlackBerry hosted email address BlackBerry smartphones BlackBerry ID BlackBerry Internet Service BlackBerry 10 OS This issue occurs if both the password and password recovery question are http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28111&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28111 Thu, 09 May 2013 00:00:00 EDT How to change or reset the BlackBerry ID password BlackBerry smartphones BlackBerry 10 OS BlackBerry 6 to 7 BlackBerry PlayBook tablet 4G LTE BlackBerry PlayBook BlackBerry ID To change the BlackBerry ID password, complete the steps below http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26361&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26361 Thu, 09 May 2013 00:00:00 EDT How to reset the BlackBerry ID password using the password recovery question BlackBerry ID BlackBerry smartphones From the BlackBerry ID login screen on the smartphone select Forgot Password. Enter the BlackBerry ID Username and select OK. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28685&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28685 Thu, 09 May 2013 00:00:00 EDT Media types that are supported on the BlackBerry 10 OS BlackBerry 10 OS BlackBerry Z10 smartphone When attempting to play a music or video file, the following error is displayed: This file contains an unsupported media format. The http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33918&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33918 Wed, 08 May 2013 00:00:00 EDT After upgrading Adobe Reader via BlackBerry World on the BlackBerry 10 smartphone, the Adobe Reader application will no longer launch BlackBerry 10 OS version 10.0.10.672 Adobe Reader DT 7041118 PR 319746 After upgrading the BlackBerry 10 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34105&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34105 Wed, 08 May 2013 00:00:00 EDT