http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Wed, 22 May 2013 06:16:31 EDT There are too many PIN changes associated with this account (Error ID: 30801) is encountered when attempting to login to BlackBerry World BlackBerry ID BlackBerry World 2.0 to 3.1 BlackBerry smartphones BlackBerry PlayBook tablet When http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25553&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25553 Fri, 10 May 2013 00:00:00 EDT Unable to log into BlackBerry World with the BlackBerry ID when the SIM card is removed from the BlackBerry smartphone BlackBerry World BlackBerry ID BlackBerry 7 There are two scenarios whereby a BlackBerry smartphone user is unable to log http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29361&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29361 Thu, 09 May 2013 00:00:00 EDT Unable to remove a credit card or PayPal account from the BlackBerry ID payment options BlackBerry World BlackBerry ID DT 2487795 Once a credit card or PayPal account is associated in the BlackBerry ID payment options for use with http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24655&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24655 Mon, 22 Apr 2013 00:00:00 EDT How to change the billing method for BlackBerry World BlackBerry World 2.0 to 3.0 BlackBerry smartphones BlackBerry World supports several billing methods including PayPal, major credit cards, and payment through the wireless service http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23717&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23717 Mon, 22 Apr 2013 00:00:00 EDT How to obtain BlackBerry Enterprise Server and desktop deployment packages for RIM Value-Added Applications BlackBerry Enterprise Server BlackBerry Desktop Software BlackBerry Enterprise Server and desktop deployment packages currently http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27114&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27114 Fri, 12 Apr 2013 00:00:00 EDT What is the BlackBerry Device Analyzer BlackBerry 7 BlackBerry smartphones The BlackBerry Device Analyzer is an application included with BlackBerry 7.1 smartphones. It is designed to assist in identifying possible issues with the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29379&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29379 Thu, 28 Mar 2013 00:00:00 EDT There is a problem with your credit card authorization. Please try again or visit blackberry.com/appworld/ support for more information. (Error Id: 10000) appears when purchasing an application in BlackBerry World BlackBerry PlayBook tablet http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24454&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24454 Tue, 19 Mar 2013 00:00:00 EDT Unable to log in to BlackBerry World on the BlackBerry smartphone when the BlackBerry MDS Connection Service is pointing to a proxy server BlackBerry Enterprise Server 4.1 to 5.0 SP3 BlackBerry World DT 120234 DT 128091 DT 914899 DT 2737990 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24693&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24693 Thu, 14 Mar 2013 00:00:00 EDT Unable to access the Email Setup Application or connect to BlackBerry ID services on a BlackBerry smartphone BlackBerry smartphones BlackBerry 7.1 BlackBerry World BlackBerry ID DT 5758704 When accessing the Email Setup Application on a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33220&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33220 Thu, 14 Mar 2013 00:00:00 EDT Unable to select carrier billing option when changing the payment method for BlackBerry World BlackBerry World BlackBerry smartphones When attempting to select the Bill through <carrier name> payment option in the BlackBerry World http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28209&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28209 Thu, 14 Mar 2013 00:00:00 EDT How to collect logs from BlackBerry World BlackBerry World If issues are encountered in BlackBerry World, support may request to collect additional logging to further the investigation. To collect logs from BlackBerry World 3.1 or 4.0, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24853&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24853 Thu, 14 Mar 2013 00:00:00 EDT Common error messages in BlackBerry World BlackBerry PlayBook tablet BlackBerry smartphones BlackBerry World The following is a list of common messages that might appear in BlackBerry World storefront: Error message Additional information http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17678&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17678 Thu, 14 Mar 2013 00:00:00 EDT Unable to access BlackBerry World after entering BlackBerry ID information BlackBerry World BlackBerry ID Upon opening BlackBerry World and entering BlackBerry ID information, the following error appears: An error has occurred. Please try http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29058&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29058 Thu, 14 Mar 2013 00:00:00 EDT