http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Fri, 24 May 2013 05:51:49 EDT Please try again or visit BlackBerry World Support for more information. (Error ID: 35005) displayed on PlayBook when attempting to install or upgrade an application in BlackBerry World BlackBerry PlayBook tablet BlackBerry World DT 6157735 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32876&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32876 Tue, 09 Apr 2013 00:00:00 EDT There is a problem with your credit card authorization. Please try again or visit blackberry.com/appworld/ support for more information. (Error Id: 10000) appears when purchasing an application in BlackBerry World BlackBerry PlayBook tablet http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24454&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24454 Tue, 19 Mar 2013 00:00:00 EDT How to collect logs from BlackBerry World BlackBerry World If issues are encountered in BlackBerry World, support may request to collect additional logging to further the investigation. To collect logs from BlackBerry World 3.1 or 4.0, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24853&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24853 Thu, 14 Mar 2013 00:00:00 EDT Common error messages in BlackBerry World BlackBerry PlayBook tablet BlackBerry smartphones BlackBerry World The following is a list of common messages that might appear in BlackBerry World storefront: Error message Additional information http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17678&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17678 Thu, 14 Mar 2013 00:00:00 EDT Country is not available for selection when entering Country of Residence for Credit Card payment option BlackBerry World BlackBerry 10 smartphones BlackBerry PlayBook BlackBerry OS DT 6812449 DT 6881468 When setting up Payment Options http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33763&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33763 Tue, 26 Feb 2013 00:00:00 EST Enter Device Password window displays when connecting a BlackBerry Playbook to BlackBerry World webstore BlackBerry PlayBook BlackBerry App World for BlackBerry PlayBook DT 6681780 Enter Device Password [Pin] You have a device password http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33668&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33668 Mon, 11 Feb 2013 00:00:00 EST How to clear the BlackBerry App World cache BlackBerry App World storefront BlackBerry PlayBook tablet BlackBerry smartphones Warning: The following procedure will clear any cache data that BlackBerry App World stores on the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24714&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24714 Tue, 27 Nov 2012 00:00:00 EST Supported payment types for use with BlackBerry products and services BlackBerry PlayBook BlackBerry App World storefront BBM Music for BlackBerry smartphones In order for transactions to complete, please see the following: The currency of http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25368&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25368 Thu, 08 Nov 2012 00:00:00 EST There were problems completing this purchase. Please try again or visit BlackBerry App World Support for more information. (Error ID: 30242) when attempting to complete a purchase in App World on the PlayBook BlackBerry PlayBook BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32888&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32888 Fri, 19 Oct 2012 00:00:00 EDT Cannot Connect to the BlackBerry App World Server, Please check your internet connection and try again is displayed when downloading any Application on the BlackBerry PlayBook Tablet BlackBerry PlayBook BlackBerry App World for BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31650&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31650 Tue, 16 Oct 2012 00:00:00 EDT Unable to purchase Carcassonne application on the BlackBerry PlayBook after having purchased the same app with a BlackBerry Bold 9900 within BlackBerry App World BlackBerry PlayBook BlackBerry Bold 9900 BlackBerry App World DT 5752785 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32400&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32400 Thu, 13 Sep 2012 00:00:00 EDT