http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Wed, 22 May 2013 05:13:59 EDT How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone BlackBerry PlayBook tablet BlackBerry Desktop Software 7.1 for Windows BlackBerry Desktop Software 2.3.1 for Mac OS BlackBerry smartphones BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26694&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26694 Tue, 16 Apr 2013 00:00:00 EDT BlackBerry Navigator features and requirements BlackBerry Navigator BlackBerry Navigator is a Location-Based Service application that provides maps and spoken turn by turn directions, finds local services such as gas stations or http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33810&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33810 Fri, 01 Mar 2013 00:00:00 EST The End/Off key doesn’t respond after cancelling a power off. BlackBerry Curve 9220 Smartphone BlackBerry Curve 9320 Smartphone BlackBerry Curve 9360 Smartphone BlackBerry Curve 9380 Smartphone BlackBerry Bold 9790 Smartphone In some http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33489&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33489 Fri, 25 Jan 2013 00:00:00 EST Receiving error Failed to connect to the network when attempting to connect BlackBerry smartphone to wi-fi network BlackBerry smartphones DT 2488665 DT 2482429 DT 2723953 When attempting to connect a BlackBerry smartphone to a Wi-Fi network http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29914&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29914 Thu, 24 Jan 2013 00:00:00 EST Ability to view and install Software Token are missing after closing the Software Token application BlackBerry Device Software 7.1 DT 6519463 The ability to view or install a Software Token become unavailable after closing out of the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33227&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33227 Mon, 10 Dec 2012 00:00:00 EST App Error 602 appears on the BlackBerry smartphone running BlackBerry 7 BlackBerry 7 DT 2086208 App Error 602 appears on the BlackBerry smartphone. A Java process has terminated and the BlackBerry smartphone cannot continue to operate in a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29237&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29237 Mon, 26 Nov 2012 00:00:00 EST How to use BlackBerry Protect to back up data on a BlackBerry smartphone BlackBerry Protect for BlackBerry smartphones BlackBerry Device Software 4.6 to 5.0 BlackBerry 6 BlackBerry 7 BlackBerry Protect can be used to automatically back up http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25062&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25062 Thu, 22 Nov 2012 00:00:00 EST Images larger than 60KB that are received in an HTML email are not downloaded in the body of the email BlackBerry Bold 9930 BlackBerry Bold 9900 BlackBerry Bold 9790 BlackBerry Bold 9780 BlackBerry Curve 9380 BlackBerry Curve 9370 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33084&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33084 Thu, 15 Nov 2012 00:00:00 EST Adding a Birthday or Anniversary to a Contact does not add the event to the Calendar BlackBerry 7 DT 5040137 After deleting the Birthday event series that was created as part of a Contacts details there is no way to recreate it from the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32979&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32979 Tue, 06 Nov 2012 00:00:00 EST How to enable or disable calendar synchronization with an integrated Gmail email account BlackBerry® Device Software 5.0 BlackBerry 6 BlackBerry 7 BlackBerry® Internet Service Gmail® To enable Google® calendar synchronization with the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24204&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24204 Mon, 27 Aug 2012 00:00:00 EDT How to manage panels on the BlackBerry smartphone BlackBerry 7 BlackBerry 7 device software has given the capability of managing and categorizing the icons under different panels. There are five panels: All Favorites Media Downloads http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32039&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32039 Mon, 20 Aug 2012 00:00:00 EDT BlackBerry Presenter Smartphone software package cannot be installed on BlackBerry 7 smartphones BlackBerry® Presenter BlackBerry® smartphone BlackBerry® Presenter smartphone software It is not possible to install the BlackBerry® Presenter http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29448&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29448 Wed, 15 Aug 2012 00:00:00 EDT