http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Fri, 24 May 2013 17:24:34 EDT Gmail messages older than 30 days are automatically removed from the BlackBerry smartphone BlackBerry Internet Service 4.2 BlackBerry 6 to 7.1 BlackBerry Device Software 5.0 Gmail Gmail messages received on the BlackBerry smartphone are http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32557&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32557 Thu, 23 May 2013 00:00:00 EDT A check mark and then a red X is displayed when a BlackBerry smartphone running BlackBerry Device Software 5.0 or BlackBerry 6 to 7 sends a message to a BlackBerry 10 smartphone via BlackBerry Messenger 7.0.1.23 BlackBerry Messenger for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34245&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34245 Wed, 22 May 2013 00:00:00 EDT Access Denied: Insecure SSL Request when trying to access LinkedIn application on a BlackBerry smartphone that is activated on a BlackBerry Enterprise Server which is configured to use MDS Connection Service BlackBerry Enterprise Server http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31147&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31147 Thu, 16 May 2013 00:00:00 EDT Enabling Content Protection reduces battery life on the BlackBerry smartphone BlackBerry Bold 9900 smartphone When Content Protection is enabled on the BlackBerry smartphone, battery life is reduced significantly. With Content Protection http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB30003&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB30003 Thu, 16 May 2013 00:00:00 EDT No option to view PDF files when opening a link in the Browser on a BlackBerry smartphone running BlackBerry 6 or 7 BlackBerry smartphones BlackBerry 6 and 7 DT 795819 When opening a PDF in the Browser application on a BlackBerry smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29083&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29083 Thu, 16 May 2013 00:00:00 EDT How to view or remove installed applications on the BlackBerry smartphone BlackBerry smartphones This procedure will delete third-party applications from the BlackBerry smartphone: On the BlackBerry smartphone, go to the Options menu (this http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB10040&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB10040 Mon, 13 May 2013 00:00:00 EDT There are too many PIN changes associated with this account (Error ID: 30801) is encountered when attempting to login to BlackBerry World BlackBerry ID BlackBerry World 2.0 to 3.1 BlackBerry smartphones BlackBerry PlayBook tablet When http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25553&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25553 Fri, 10 May 2013 00:00:00 EDT Unable to connect using the current security settings is displayed and the web page does not load in the Browser on the BlackBerry smartphone even though the client certificate is available to the device BlackBerry 6 to 7.1 BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34241&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34241 Fri, 10 May 2013 00:00:00 EDT How to change or reset the BlackBerry ID password BlackBerry smartphones BlackBerry 10 OS BlackBerry 6 to 7 BlackBerry PlayBook tablet 4G LTE BlackBerry PlayBook BlackBerry ID To change the BlackBerry ID password, complete the steps below http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26361&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26361 Thu, 09 May 2013 00:00:00 EDT How to reset the BlackBerry ID password using the password recovery question BlackBerry ID BlackBerry smartphones From the BlackBerry ID login screen on the smartphone select Forgot Password. Enter the BlackBerry ID Username and select OK. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28685&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28685 Thu, 09 May 2013 00:00:00 EDT BlackBerry Bold 9900 smartphone on Bell shows signal of SOS after upgrading BlackBerry Bold 9900 smartphone BlackBerry 7.1.0.746 DT 7097945 After an upgrade to the version noted above, the smartphone is not able to connect to the wireless http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34190&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34190 Fri, 03 May 2013 00:00:00 EDT Universal Search does not include Notes field in Contact entries in search results BlackBerry smartphones BlackBerry 6 to 7.1 BlackBerry Device Software 5.0 DT 1083875 The Universal Search feature is not able to find results based on http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34171&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34171 Wed, 01 May 2013 00:00:00 EDT The error Your device had a problem connecting to the server. is displayed when integrating an email account on the BlackBerry smartphone BlackBerry Internet Service BlackBerry smartphones DT 5955249 When integrating an email account on the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33310&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33310 Fri, 26 Apr 2013 00:00:00 EDT How to obtain logs from the BlackBerry PlayBook tablet or BlackBerry 10 smartphone BlackBerry PlayBook tablet BlackBerry 10 smartphone Windows Mac OS The Help application contains the Support feature which helps minimize the time required http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26038&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26038 Fri, 26 Apr 2013 00:00:00 EDT