http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sat, 18 May 2013 23:57:06 EDT How to change or reset the BlackBerry ID password BlackBerry smartphones BlackBerry 10 OS BlackBerry 6 to 7 BlackBerry PlayBook tablet 4G LTE BlackBerry PlayBook BlackBerry ID To change the BlackBerry ID password, complete the steps below http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26361&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26361 Thu, 09 May 2013 00:00:00 EDT BlackBerry Bold 9900 smartphone on Bell shows signal of SOS after upgrading BlackBerry Bold 9900 smartphone BlackBerry 7.1.0.746 DT 7097945 After an upgrade to the version noted above, the smartphone is not able to connect to the wireless http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34190&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34190 Fri, 03 May 2013 00:00:00 EDT How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone BlackBerry PlayBook tablet BlackBerry Desktop Software 7.1 for Windows BlackBerry Desktop Software 2.3.1 for Mac OS BlackBerry smartphones BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26694&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26694 Tue, 16 Apr 2013 00:00:00 EDT Media card is not formatted even though the Media Card Format on device wipe IT policy rule is enabled BlackBerry smartphone BlackBerry 6.0.0.706 BlackBerry Enterprise Server DT 865119 After completing a security wipe on a BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34067&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34067 Tue, 09 Apr 2013 00:00:00 EDT IT policies introduced in BlackBerry® 6 BlackBerry 6 BlackBerry Desktop Software 6.0 BlackBerry Enterprise Server 4.0 to 5.0 SP2 With the introduction of BlackBerry 6, the following IT policies are available to BlackBerry Enterprise Server http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23701&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23701 Fri, 05 Apr 2013 00:00:00 EDT User requested device software upgrades are not disabled after setting the Disallow device user requested upgrade IT Policy to True BlackBerry Bold 9930 smartphone BlackBerry Torch 9850 smartphone BlackBerry 7 Bundle 1341 BlackBerry 7 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29230&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29230 Wed, 03 Apr 2013 00:00:00 EDT BlackBerry smartphone only displays the missed call log view in the Messages or Text Messages applications BlackBerry Bold 9900 smartphone BlackBerry Torch 9810 smartphone DT 2730169 When opening either the Messages or Text Messages http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33132&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33132 Wed, 03 Apr 2013 00:00:00 EDT Use of SIM card adapters in BlackBerry smartphones BlackBerry smartphones There are a number of SIM card adapters available in which a smaller SIM card can be placed in order to be used in a device that was designed to use a larger SIM http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32164&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32164 Tue, 19 Mar 2013 00:00:00 EDT JVM Error 517 appears on the BlackBerry Bold 9900 smartphone BlackBerry 7 BlackBerry Bold 9900 smartphone DT 2086208 DT 1968897 The BlackBerry Bold 9900 smartphone stops responding, and the following error message appears: JVM error 517 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB30332&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB30332 Wed, 13 Mar 2013 00:00:00 EDT Your BlackBerry Internet Service account is suspended or deactivated is displayed when accessing the email setup application BlackBerry smartphones BlackBerry Internet Service When accessing the email setup application on the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB30131&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB30131 Tue, 12 Mar 2013 00:00:00 EDT When placing a BBM Voice call, the call remains at the Connecting state for about 5 to 10 seconds and then fails BlackBerry Storm 9520 BlackBerry Storm 9550 BlackBerry Bold 9000 BlackBerry Messenger DT 6940252 When placing a BBM Voice call, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33898&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33898 Mon, 11 Mar 2013 00:00:00 EDT How to perform a Remote search for email messages using a BlackBerry smartphone BlackBerry Device Software 4.5 to 5.0 BlackBerry 6 to 7.1 BlackBerry 10 BlackBerry Enterprise Server 4.1 SP5 to 5.0 SP3 Remote search for email messages allows http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB15161&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB15161 Mon, 04 Mar 2013 00:00:00 EST