http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Tue, 21 May 2013 09:27:47 EDT BlackBerry smartphone prompts for an MEP code after switching SIM cards BlackBerry Curve 8520 smartphone BlackBerry Curve 8900 smartphone BlackBerry Bold 9700 smartphone DT 596310 On some BlackBerry smartphones the user may be prompted for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26790&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26790 Tue, 04 Dec 2012 00:00:00 EST Error Reload Software: 552 is displayed on the BlackBerry smartphone BlackBerry Device Software 4.6.0 to 6.0 DT 364168 The BlackBerry smartphone stops responding and one of the following error messages appears: Reload software: 552 or App http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18751&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18751 Mon, 26 Nov 2012 00:00:00 EST How to use BlackBerry Protect to back up data on a BlackBerry smartphone BlackBerry Protect for BlackBerry smartphones BlackBerry Device Software 4.6 to 5.0 BlackBerry 6 BlackBerry 7 BlackBerry Protect can be used to automatically back up http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25062&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25062 Thu, 22 Nov 2012 00:00:00 EST BlackBerry smartphone Input Language changes automatically BlackBerry smartphones BlackBerry Device Software 4.1 to BlackBerry® Device Software 5.0 BlackBerry 6 to BlackBerry 7 In some cases, the Input Language on the BlackBerry smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB15175&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB15175 Tue, 16 Oct 2012 00:00:00 EDT BlackBerry smartphone cannot be unlocked after password reset from the BlackBerry Enterprise Server BlackBerry Device Software 5.0 DT 694479 If a BlackBerry smartphone has content protection enabled and It command is issued by the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23187&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23187 Wed, 10 Oct 2012 00:00:00 EDT How to set a custom ring tone on a BlackBerry smartphone BlackBerry® Device Software 4.1 to 7.1 Different ring tones and alerts can be set for incoming messages and calls from specific contacts. When a call or message is received, the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB04720&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04720 Wed, 12 Sep 2012 00:00:00 EDT Waiting for recognition of valid user activation response before continuing with processing error appears in the BlackBerry Administration Service web console. BlackBerry® Enterprise Server The BlackBerry® smartphone is unable to complete a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB22976&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB22976 Fri, 31 Aug 2012 00:00:00 EDT Currently installed third party applications are removed from the BlackBerry smartphone after the Disallow Third Party Application Downloads IT policy is assigned BlackBerry® Device Software 5.0.0.931 bundle 1764 BlackBerry® Device Software http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB21596&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB21596 Wed, 29 Aug 2012 00:00:00 EDT How to enable or disable calendar synchronization with an integrated Gmail email account BlackBerry® Device Software 5.0 BlackBerry 6 BlackBerry 7 BlackBerry® Internet Service Gmail® To enable Google® calendar synchronization with the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24204&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24204 Mon, 27 Aug 2012 00:00:00 EDT Unable to retrieve S/MIME .pfx certificates from an email message on the BlackBerry smartphone BlackBerry® Tour™ 9630 smartphone BlackBerry® Bold™ 9650 smartphone BlackBerry® Bold™ 9700 smartphone BlackBerry ® Curve ™ 8900 smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24743&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24743 Tue, 07 Aug 2012 00:00:00 EDT How to configure wireless calendar synchronization on a BlackBerry smartphone BlackBerry® Device Software 4.0 to 5.0 BlackBerry® Internet Service BlackBerry® smartphone BlackBerry® 7 BlackBerry® 6 To enable wireless calendar http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB00561&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB00561 Fri, 27 Jul 2012 00:00:00 EDT How to enable Debug level event logging on a BlackBerry smartphone BlackBerry® Desktop Software 6.1 to 7.1 BlackBerry® Device Software 4.5 to 5.0 BlackBerry® 6 BlackBerry® 7 Note: Debug info logging cannot be turned on if content protection http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28247&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28247 Wed, 25 Jul 2012 00:00:00 EDT