http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Mon, 20 May 2013 18:05:07 EDT IT policies introduced in BlackBerry® 6 BlackBerry 6 BlackBerry Desktop Software 6.0 BlackBerry Enterprise Server 4.0 to 5.0 SP2 With the introduction of BlackBerry 6, the following IT policies are available to BlackBerry Enterprise Server http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23701&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23701 Fri, 05 Apr 2013 00:00:00 EDT BlackBerry App World icon is missing after upgrading to BlackBerry App World 4.0.0.63 to 4.0.0.65 BlackBerry Torch 9800 BlackBerry Bold 9650 BlackBerry Bold 9700 BlackBerry Curve 9300 (3G) BlackBerry Curve 9330 (3G) BlackBerry 6 BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29422&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29422 Wed, 02 Jan 2013 00:00:00 EST Lock or exclamation icons are present, Forward As option is unavailable, and unexpected prompts appear in the messages application of the BlackBerry smartphone BlackBerry Enterprise Server 5.0 SP3 BlackBerry Device Software 6 MR2 to 7.1 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25237&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25237 Fri, 21 Dec 2012 00:00:00 EST Error Reload Software: 552 is displayed on the BlackBerry smartphone BlackBerry Device Software 4.6.0 to 6.0 DT 364168 The BlackBerry smartphone stops responding and one of the following error messages appears: Reload software: 552 or App http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18751&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18751 Mon, 26 Nov 2012 00:00:00 EST How to use BlackBerry Protect to back up data on a BlackBerry smartphone BlackBerry Protect for BlackBerry smartphones BlackBerry Device Software 4.6 to 5.0 BlackBerry 6 BlackBerry 7 BlackBerry Protect can be used to automatically back up http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25062&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25062 Thu, 22 Nov 2012 00:00:00 EST Network displays lower case edge instead of upper case EDGE when in a good coverage area BlackBerry Curve 9300 DT 6251162 BlackBerry Curve 9300 series smartphones are not connecting to the mobile network displaying lower-case edge instead http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32998&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32998 Thu, 15 Nov 2012 00:00:00 EST Receiving app error 603 or app error 523 after registration to the cellular network BlackBerry Curve 9300 (3G) DT 2469451 If a BlackBerry Curve 9300 smartphone is turned on and a connection is made to the cellular network, the following http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29130&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29130 Tue, 06 Nov 2012 00:00:00 EST Connection issue with Twitter, please try again later. Twitter services are currently unavailable. Twitter for BlackBerry smartphones version 3.2.0.12 BlackBerry Device Software 5.0 BlackBerry 6 BlackBerry Bold 9780 BlackBerry Bold 9700 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32947&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32947 Thu, 25 Oct 2012 00:00:00 EDT BlackBerry smartphone Input Language changes automatically BlackBerry smartphones BlackBerry Device Software 4.1 to BlackBerry® Device Software 5.0 BlackBerry 6 to BlackBerry 7 In some cases, the Input Language on the BlackBerry smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB15175&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB15175 Tue, 16 Oct 2012 00:00:00 EDT How to set a custom ring tone on a BlackBerry smartphone BlackBerry® Device Software 4.1 to 7.1 Different ring tones and alerts can be set for incoming messages and calls from specific contacts. When a call or message is received, the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB04720&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04720 Wed, 12 Sep 2012 00:00:00 EDT When sending SMS text message, error Only 10 recipients allowed is displayed and the message cannot be sent BlackBerry 6 BlackBerry 7 When composing SMS text messages to more than 10 recipients with a BlackBerry® smartphone using BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28473&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28473 Mon, 10 Sep 2012 00:00:00 EDT