http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sat, 25 May 2013 22:27:00 EDT How to take a screenshot of the BlackBerry smartphone using Terminal BlackBerry Desktop Software for Mac OS To take a screenshot of the active display on a BlackBerry® smartphone, complete the following steps: Connect the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32136&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32136 Mon, 27 Aug 2012 00:00:00 EDT How to extract the event logs on a BlackBerry smartphone BlackBerry® Desktop Software (Mac OS) BlackBerry® Desktop Software (Windows) BlackBerry® smartphones Step 1 - Enable Debug level logging IMPORTANT: Enabling debug level logging should http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB05349&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB05349 Mon, 20 Aug 2012 00:00:00 EDT PlayBook is unable to Synchronize with Desktop Manager or unable to access PlayBook as a drive BlackBerry® Tablet OS 2.0.1.358 BlackBerry® Desktop Software (Mac OS) BlackBerry® Desktop Software (Windows) DT 3722904 PR153752 The Desktop http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31746&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31746 Wed, 18 Jul 2012 00:00:00 EDT Unable to backup the Social Feeds database using BlackBerry Desktop Software for Mac BlackBerry® Desktop Software BlackBerry® 7 DT 2654975 In some cases BlackBerry® Desktop Software for Mac is unable to backup the Social Feeds database from http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29571&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29571 Mon, 16 Jul 2012 00:00:00 EDT