http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Wed, 19 Jun 2013 11:03:40 EDT Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager BlackBerry Desktop Manager 4.5 to 5.0.1 During installation of the BlackBerry Desktop Manager, an information box http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19300&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19300 Wed, 12 Jun 2013 00:00:00 EDT How to import a certificate on the BlackBerry smartphone BlackBerry 6 to 7.1 BlackBerry Device Software 5.0 BlackBerry Desktop Software To import a certificate on the BlackBerry smartphone, use one of the following options: Option 1 - http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32992&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32992 Wed, 12 Jun 2013 00:00:00 EDT Address Book groups are not restored when restoring a backup file that was created on a BlackBerry smartphone running BlackBerry Device Software 4.5 to a BlackBerry smartphone running BlackBerry Device Software 4.6 to 4.7.1. BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19900&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19900 Mon, 10 Jun 2013 00:00:00 EDT How to backup and restore BlackBerry smartphone data using BlackBerry Desktop Software BlackBerry Desktop Software Perform the following steps to transfer backup files from one BlackBerry smartphone to another: For BlackBerry Desktop http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13428&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13428 Thu, 23 May 2013 00:00:00 EDT Error backing up databases message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software BlackBerry 6 to 7.1 BlackBerry Desktop Software 6.0 to 7.0 BlackBerry Social http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29522&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29522 Fri, 17 May 2013 00:00:00 EDT How to perform a clean uninstall of the BlackBerry Desktop Software or BlackBerry Link BlackBerry Desktop Software BlackBerry Link To install BlackBerry Desktop Software on a Windows based computer that had an earlier version of BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB02206&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB02206 Fri, 17 May 2013 00:00:00 EDT An error message appears when an IP Modem connection is initiated through the BlackBerry Desktop Software BlackBerry Desktop Software Windows The IP Modem feature in BlackBerry Desktop Software is designed to permit BlackBerry smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB11485&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11485 Tue, 16 Apr 2013 00:00:00 EDT Duplicate email messages are received on the BlackBerry smartphone BlackBerry Desktop Software BlackBerry Enterprise Server BlackBerry Internet Service Duplicate e-mail messages are received on the BlackBerry smartphone. This issue may be http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13528&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13528 Fri, 05 Apr 2013 00:00:00 EDT How to force the detection of the BlackBerry smartphone using Application Loader BlackBerry Desktop Manager 4.5 to 5.0.1 BlackBerry Desktop Software 6.0 to 7.0 To force the detection of the BlackBerry smartphone using the application loader http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB10144&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB10144 Thu, 04 Apr 2013 00:00:00 EDT Unable to restore a backup file from a BlackBerry 10 smartphone or BlackBerry PlayBook that is using a different BlackBerry ID BlackBerry Link BlackBerry 10 OS BlackBerry PlayBook OS 2.0.1.358 and later BlackBerry Desktop Software Windows http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31317&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31317 Mon, 25 Mar 2013 00:00:00 EDT How to transfer files from the BlackBerry smartphone to the BlackBerry PlayBook tablet BlackBerry smartphone BlackBerry PlayBook tablet BlackBerry Desktop Software Windows Mac OS The following sections outline different methods of http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29506&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29506 Fri, 22 Mar 2013 00:00:00 EDT Email messages deleted on the BlackBerry smartphone are not deleted from the email application on the computer BlackBerry smartphone IBM Lotus Notes Microsoft Outlook Email messages that are deleted on the BlackBerry smartphone are not http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB10234&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB10234 Fri, 22 Mar 2013 00:00:00 EDT BlackBerry Desktop Software cannot communicate with the connected device when attempting to connect the BlackBerry PlayBook to the BlackBerry Desktop Software BlackBerry Desktop Software BlackBerry PlayBook tablet When attempting to connect http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26904&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26904 Mon, 18 Mar 2013 00:00:00 EDT No updates are available for your device appears when an attempt is made to update the BlackBerry Device Software using BlackBerry Desktop Manager or BlackBerry Desktop Software. BlackBerry Desktop Manager 5.0.1 BlackBerry Desktop Software http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20306&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB20306 Mon, 18 Mar 2013 00:00:00 EDT BlackBerry Desktop Redirector is not a supported email integration type with the BlackBerry PlayBook or BlackBerry 10 smartphone BlackBerry Desktop Software 5.0 and earlier BlackBerry PlayBook OS BlackBerry 10 OS The BlackBerry Desktop http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27066&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27066 Fri, 15 Mar 2013 00:00:00 EDT How to collect device logs and extract information from a BlackBerry smartphone using a Microsoft Windows or Apple Mac computer BlackBerry Desktop Manager 4.7 to 7.0 for PC BlackBerry Desktop Software for Mac Windows Mac OS Command line http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17215&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17215 Wed, 27 Feb 2013 00:00:00 EST