http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Fri, 24 May 2013 11:35:35 EDT BlackBerry Desktop Redirector is not a supported email integration type with the BlackBerry PlayBook or BlackBerry 10 smartphone BlackBerry Desktop Software 5.0 and earlier BlackBerry PlayBook OS BlackBerry 10 OS The BlackBerry Desktop http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27066&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27066 Fri, 15 Mar 2013 00:00:00 EDT Not all Calendar entries are synchronized with Microsoft Outlook BlackBerry Desktop Software 4.5 to 7.0 Microsoft Outlook BlackBerry Device Software 4.3 to 5.0 BlackBerry 6 to BlackBerry 7.1 When synchronizing Calendar entries using the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17106&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17106 Fri, 02 Nov 2012 00:00:00 EDT How to setup organizer data synchronization using BlackBerry Desktop Software BlackBerry Desktop Manager 4.5 to 5.0 BlackBerry Desktop Software 6.0 to 7.1 BlackBerry Device Software 4.0 to 5.0 BlackBerry 6 BlackBerry 7 Task 1 To configure a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB03315&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB03315 Tue, 16 Oct 2012 00:00:00 EDT How to take a screen shot of the BlackBerry smartphone using the loader.exe tool BlackBerry Desktop Manager 4.7 to 7.0 To take a screen shot of the active display on a BlackBerry® smartphone, complete the following steps:    Option 1: http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18982&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18982 Wed, 03 Oct 2012 00:00:00 EDT How to extract the event logs on a BlackBerry smartphone BlackBerry® Desktop Software (Mac OS) BlackBerry® Desktop Software (Windows) BlackBerry® smartphones Step 1 - Enable Debug level logging IMPORTANT: Enabling debug level logging should http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB05349&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB05349 Mon, 20 Aug 2012 00:00:00 EDT How to turn on advanced synchronization logging if a wired synchronization fails BlackBerry® Desktop Software 4.5 to 6.1 When synchronization does not complete for a BlackBerry® smartphone, the cause can vary. To debug Intellisync® http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB01451&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB01451 Wed, 15 Aug 2012 00:00:00 EDT Error encounter. Error code – 0x80040fb3. Check documentation” appears during a wired synchronization with the BlackBerry Desktop Software BlackBerry® Desktop Manager 4.5 to 5.0 BlackBerry® Desktop Software 6.0 to 6.1 Microsoft® Outlook® DT http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB14818&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB14818 Thu, 09 Aug 2012 00:00:00 EDT Unknown Error Reported appears when synchronization settings are configured in the BlackBerry Desktop Manager BlackBerry® Desktop Software 4.5 to 6.1 Microsoft® Windows XP SP3, Windows® 7 and Windows® Vista™ DT 1060423 DT 808920 DT 814806 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13801&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13801 Thu, 09 Aug 2012 00:00:00 EDT Some or all organizer data does not synchronize with BlackBerry Desktop Software with no error messages displayed BlackBerry® Desktop Manager 4.0 to 5.0 SP1 BlackBerry® Desktop Software 6.0 and 6.1 Microsoft Outlook Some or all organizer http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB14518&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB14518 Wed, 25 Jul 2012 00:00:00 EDT Connector Specific Error when synchronizing with a BlackBerry smartphone running BlackBerry 6 or BlackBerry 7 BlackBerry® Desktop Software 4.5 to 5.0.1 BlackBerry® smartphones BlackBerry® 6 BlackBerry® 7 DT 724224 While synchronizing PIM http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26181&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26181 Mon, 23 Jul 2012 00:00:00 EDT How to synchronize different Outlook folders and data files in BlackBerry Desktop Software BlackBerry® Desktop Manager 4.2 to 5.0 SP1 BlackBerry® Desktop Software 6.0 to 7.0 Microsoft® Outlook® In the event that different or multiple http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13480&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13480 Mon, 25 Jun 2012 00:00:00 EDT