http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Mon, 20 May 2013 17:49:45 EDT Error backing up databases message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software BlackBerry 6 to 7.1 BlackBerry Desktop Software 6.0 to 7.0 BlackBerry Social http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29522&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29522 Fri, 17 May 2013 00:00:00 EDT How to perform a clean uninstall of the BlackBerry Desktop Software or BlackBerry Link BlackBerry Desktop Software BlackBerry Link To install BlackBerry Desktop Software on a Windows based computer that had an earlier version of BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB02206&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB02206 Fri, 17 May 2013 00:00:00 EDT Within BlackBerry Desktop Software organizer Tasks show as not available BlackBerry Desktop Software 7.1 BlackBerry smartphones In BlackBerry Desktop Software, after selecting Organizer on the left, Tasks shows the following: Tasks (not http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29019&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29019 Wed, 24 Apr 2013 00:00:00 EDT CRTranRec:: GetLinkedRecordId : Invalid linked record Id is displayed when synchronizing Contacts with BlackBerry Desktop Software BlackBerry Desktop Software 7.1 DT 5176809 DT 5832947 DT 6060999 DT 5702902 When synchronizing data using the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31008&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31008 Thu, 18 Apr 2013 00:00:00 EDT CRTranRec:: GetLinkedRecordId : Invalid linked record Id is displayed when synchronizing Calendar with BlackBerry Desktop Software BlackBerry Desktop Software 7.1.0.32 to 7.1.0.37 DT 6534584 While synchronizing the BlackBerry smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33247&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33247 Thu, 18 Apr 2013 00:00:00 EDT An error message appears when an IP Modem connection is initiated through the BlackBerry Desktop Software BlackBerry Desktop Software Windows The IP Modem feature in BlackBerry Desktop Software is designed to permit BlackBerry smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB11485&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11485 Tue, 16 Apr 2013 00:00:00 EDT Application Loader was unable to connect with your device. Please re-connect your device, enter the password, if required, and click retry message is displayed when attempting to update the BlackBerry smartphone using BlackBerry Desktop http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33157&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33157 Mon, 15 Apr 2013 00:00:00 EDT Duplicate email messages are received on the BlackBerry smartphone BlackBerry Desktop Software BlackBerry Enterprise Server BlackBerry Internet Service Duplicate e-mail messages are received on the BlackBerry smartphone. This issue may be http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13528&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13528 Fri, 05 Apr 2013 00:00:00 EDT Desktop Software shows that the mail system is off line when attempting to wired activate for Outlook users BlackBerry Desktop Software 6.1 DT 1423356 When selecting Microsoft Exchange (Microsoft Outlook Client) as the email system for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27978&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27978 Fri, 05 Apr 2013 00:00:00 EDT When synchronizing calendar data using the BlackBerry Desktop Software the error CRTranDB::AddNew : Duplicate record Id is displayed BlackBerry Desktop Software 7.0 to 7.1 BlackBerry smartphones DT 5609380 When synchronizing calendar data http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32306&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32306 Thu, 04 Apr 2013 00:00:00 EDT How to force the detection of the BlackBerry smartphone using Application Loader BlackBerry Desktop Manager 4.5 to 5.0.1 BlackBerry Desktop Software 6.0 to 7.0 To force the detection of the BlackBerry smartphone using the application loader http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB10144&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB10144 Thu, 04 Apr 2013 00:00:00 EDT BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience. message appears when launching BlackBerry Desktop Software BlackBerry Desktop Software 6.1 and 7.1 Windows XP Windows Vista When http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31212&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31212 Tue, 02 Apr 2013 00:00:00 EDT How to save or copy encrypted files from the media card in a BlackBerry smartphone to a computer BlackBerry Desktop Software 6.1 BlackBerry smartphones When Encryption is enabled for the Media Card in a BlackBerry smartphone the files will http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31506&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31506 Tue, 02 Apr 2013 00:00:00 EDT Unable to restore a backup file from a BlackBerry 10 smartphone or BlackBerry PlayBook that is using a different BlackBerry ID BlackBerry Link BlackBerry 10 OS BlackBerry PlayBook OS 2.0.1.358 and later BlackBerry Desktop Software Windows http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31317&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31317 Mon, 25 Mar 2013 00:00:00 EDT How to transfer files from the BlackBerry smartphone to the BlackBerry PlayBook tablet BlackBerry smartphone BlackBerry PlayBook tablet BlackBerry Desktop Software Windows Mac OS The following sections outline different methods of http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29506&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29506 Fri, 22 Mar 2013 00:00:00 EDT Email messages deleted on the BlackBerry smartphone are not deleted from the email application on the computer BlackBerry smartphone IBM Lotus Notes Microsoft Outlook Email messages that are deleted on the BlackBerry smartphone are not http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB10234&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB10234 Fri, 22 Mar 2013 00:00:00 EDT BlackBerry Desktop Software displays CRADSDatabase ERROR (5211): There is an error converting Unicode string to or from code page string. when synchronizing with Windows 7 Contacts BlackBerry Desktop Software 7.1 BlackBerry smartphones http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33098&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33098 Tue, 19 Mar 2013 00:00:00 EDT