http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sun, 19 May 2013 11:35:56 EDT BlackBerry Device Service was unable to register this activation password with the BlackBerry infrastructure is displayed when an activation password is set for a BlackBerry 10 smartphone user BlackBerry Device Service 6.2 With BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33312&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33312 Fri, 17 May 2013 00:00:00 EDT No option to add users directly from an IBM Lotus Domino or Novell Groupwise Directory to the BlackBerry Device Service BlackBerry Device Service 6.0 to 6.2 IBM Lotus Notes Domino Novell Groupwise DT 4403015 When creating a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33230&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33230 Fri, 17 May 2013 00:00:00 EDT Unable to set an activation password in the BlackBerry Device Service administration console because the SSL connection to the Discovery Service within the BlackBerry Infrastructure is blocked BlackBerry Device Service 6.2 BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32363&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32363 Thu, 16 May 2013 00:00:00 EDT How to recreate the web.keystore in the BlackBerry Device Service BlackBerry Device Service 6.2 Stop the BlackBerry Administration Service. Backup and/or rename the existing web.keystore from <drive>:\Program Files (x86)\Research In http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33988&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33988 Thu, 16 May 2013 00:00:00 EDT Identifying and troubleshooting issues with the BlackBerry Account Center BlackBerry Enterprise Service 10.1 BlackBerry Account Center The below list of topics cover various issues that may be encountered with the BlackBerry Account Center http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34228&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34228 Thu, 16 May 2013 00:00:00 EDT The setup application cannot determine if BlackBerry Web Services is running at the domain URL that you specified. when attempting to enroll an MDM domain to BlackBerry Mobile Fusion BlackBerry Mobile Fusion BlackBerry Management Studio http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32552&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32552 Thu, 09 May 2013 00:00:00 EDT Firewall and connection requirements for the BlackBerry Enterprise Server, BlackBerry Device Service, and Universal Device Service BlackBerry Enterprise Server BlackBerry Device Service Universal Device Service To establish a connection http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB03735&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB03735 Thu, 09 May 2013 00:00:00 EDT Unable to complete ActiveSync enrollment against IBM Lotus Notes Traveler server through BlackBerry Device Service BlackBerry Device Service 6.0 to 6.2 BlackBerry 10 BlackBerry PlayBook tablet IBM Lotus Domino 8.5 IBM Lotus Notes Traveler http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB30192&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB30192 Fri, 03 May 2013 00:00:00 EDT Email and ActiveSync do not work following the BlackBerry Z10 smartphone enrolment BlackBerry Device Service 6.2 BlackBerry Z10 smartphone After the ActiveSync email profile has been pushed to the BlackBerry device from BlackBerry Device http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33703&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33703 Thu, 02 May 2013 00:00:00 EDT Unable to delete specific user in BlackBerry Administration Service for BlackBerry Device Service 6.2 BlackBerry Device Service 6.2 to 6.2.1 BlackBerry Enterprise Service 10 DT 6962738 Administrators may be unable to delete users from the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34188&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34188 Thu, 02 May 2013 00:00:00 EDT How to move the BlackBerry Configuration Database to a new Microsoft SQL Server instance BlackBerry Device Service 6.2 BlackBerry Enterprise Service 10 In order to move an existing SQL configuration database to a new Microsoft SQL Server http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34017&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34017 Thu, 02 May 2013 00:00:00 EDT Expected behaviour when Specify new device password and lock device command is sent to the device BlackBerry Device Service 6.0 to 6.2 BlackBerry Device Service 10 BlackBerry PlayBook tablet BlackBerry 10 OS When the Specify new device http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34182&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34182 Wed, 01 May 2013 00:00:00 EDT BlackBerry Administration Service session timeout and extended session timeout BlackBerry Enterprise Service 10 BlackBerry Device Service 6.2 The session timeout for the BlackBerry Administration Service is the time of inactivity that http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33615&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33615 Wed, 01 May 2013 00:00:00 EDT Expected database size and connections in a BlackBerry Device Service environment BlackBerry Enterprise Service 10 BlackBerry Device Service When running BlackBerry Enterprise Service 10 in an environment, the following is projected http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33600&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33600 Tue, 30 Apr 2013 00:00:00 EDT