http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sun, 19 May 2013 00:05:08 EDT The application has encountered a system error appears when the BlackBerry Administration Service is accessed using Component View in the BlackBerry Administration Service console BlackBerry Enterprise Server 5.0 SP2 and 5.0 SP3 DT 750369 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23476&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23476 Fri, 17 May 2013 00:00:00 EDT How to format the .csv file when importing BlackBerry smartphone users in the BlackBerry Administration Service BlackBerry Enterprise Server 5.0 to 5.0 SP4 The BlackBerry Administration Service uses a .csv file to add BlackBerry smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19858&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19858 Thu, 16 May 2013 00:00:00 EDT The username, password, or domain is not correct. Please correct the entry appears when trying to log in to BlackBerry Administration Service using Windows authentication BlackBerry Enterprise Server 5.0 SP1 to 5.0 SP3 DT 248407 DT 362985 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20406&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB20406 Wed, 15 May 2013 00:00:00 EDT How to configure BlackBerry Administration Service High Availability nodes to communicate via TCP PING instead of UDP in BlackBerry Enterprise Server 5.0 SP2 to 5.0 SP4 BlackBerry Enterprise Server 5.0 SP2 to 5.0 SP4 DT 837819 The instances http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17089&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17089 Wed, 15 May 2013 00:00:00 EDT How to create an administrator account for the BlackBerry Administration Service BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Service 10 To create a BlackBerry Administration Service account, perform the following steps: In the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB22415&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB22415 Mon, 13 May 2013 00:00:00 EDT How to configure folder redirection to receive email messages delivered to folders other than the Inbox BlackBerry Device Software 4.0 to 7.1 BlackBerry Enterprise Server 4.0 to 5.0 BlackBerry Business Cloud Services Folder redirection can http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB04297&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04297 Mon, 13 May 2013 00:00:00 EDT Configuring constrained delegation for the Microsoft Active Directory account using the ADSIEdit tool to turn on single sign-on for the BlackBerry Administration Service BlackBerry Enterprise Server 5.0 SP2 to SP3 BlackBerry Enterprise http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB22717&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB22717 Thu, 09 May 2013 00:00:00 EDT Error 5408 occurs when starting the BlackBerry Dispatcher service BlackBerry Enterprise Server 5.0 to 5.0 SP4 BlackBerry Device Service 6.0 to 6.2 When running BlackBerry Enterprise Server or BlackBerry Device Service, the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19234&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19234 Thu, 09 May 2013 00:00:00 EDT No option to Accept or Decline a proposed time or date change to a calendar meeting on the BlackBerry smartphone BlackBerry Enterprise Server for IBM Lotus Domino BlackBerry Enterprise Server for Microsoft Exchange BlackBerry smartphones http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB05039&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB05039 Mon, 06 May 2013 00:00:00 EDT BlackBerry Enterprise Server service generates Anonymous Logon error NT AUTHORITY\ANONYMOUS LOGON'.0x80040E4D NativeError=18456 BlackBerry Enterprise Server Microsoft SQL Server 2000, 2005, and 2008 When the BlackBerry Dispatcher or another http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB16213&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB16213 Fri, 03 May 2013 00:00:00 EDT How to request a TLS certificate for use with the BlackBerry Collaboration Service and Microsoft Office Communications Server 2007 R2 or Microsoft Lync 2010 BlackBerry Enterprise Server 5.0 SP3 to SP4 Microsoft Office Communications Server http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24960&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24960 Wed, 01 May 2013 00:00:00 EDT How to manually update the device and vendor xml files in BlackBerry Enterprise Server BlackBerry Enterprise Server 4.1 for IBM Lotus Domino BlackBerry Enterprise Server 4.1 for Microsoft Exchange BlackBerry Enterprise Server 5.0 for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28532&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28532 Tue, 30 Apr 2013 00:00:00 EDT The application has encountered a system error appears in the BlackBerry Administration Service console when attempting to save an existing IT policy BlackBerry Enterprise Server 5.0 to 5.0 SP3 DT 7163341 When attempting to save an existing http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26074&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26074 Tue, 30 Apr 2013 00:00:00 EDT Requirements to perform wireless BlackBerry Device Software updates BlackBerry Enterprise Server 4.1 SP6 to 5.0 SP3 MR5 BlackBerry 6 to 7.1 BlackBerry Device Software 4.5 to 5.0 This article details the requirements for a BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB15626&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB15626 Fri, 26 Apr 2013 00:00:00 EDT Embedded images do not display in messages on the BlackBerry smartphone BlackBerry Enterprise Server for IBM Lotus Domino Embedded images do not display in messages on the BlackBerry smartphone; instead, they are replaced with the word http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB11002&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11002 Fri, 26 Apr 2013 00:00:00 EDT