http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Thu, 23 May 2013 05:02:20 EDT Unable to add users from parent domain when BlackBerry Enterprise Server is installed in child domain BlackBerry Enterprise Server 5.0 SP4 for Microsoft Exchange DT 3859275 DT 6185030 By default the installer for BlackBerry Enterprise http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32700&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32700 Wed, 22 May 2013 00:00:00 EDT BlackBerry Administration Service web console displays SRP status as Disconnected when attempting to connect to cn.srp.blackberry.com, ae.srp.blackberry.com or sa.srp.blackberry.com BlackBerry Enterprise Server for IBM Lotus Domino http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28122&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28122 Tue, 21 May 2013 00:00:00 EDT The application has encountered a system error appears when the BlackBerry Administration Service is accessed using Component View in the BlackBerry Administration Service console BlackBerry Enterprise Server 5.0 SP2 and 5.0 SP3 DT 750369 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23476&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23476 Fri, 17 May 2013 00:00:00 EDT The BlackBerry Administration Service or Web Desktop Manager does not display or detect the connected BlackBerry smartphone BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Server Express 5.0 SP1 to 5.0 SP4 BlackBerry Business Cloud http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18402&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18402 Fri, 17 May 2013 00:00:00 EDT The BlackBerry Messaging Agent terminates unexpectedly after upgrading to 5.0 SP4 MR3 on the ReloadFolders operation BlackBerry Enterprise Server 5.0 SP4 MR3 DT 7235862 The BlackBerry Messaging Agent terminates unexpectedly after upgrading http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34280&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34280 Fri, 17 May 2013 00:00:00 EDT How to locate and change the SRP ID and SRP Authentication Key in BlackBerry Enterprise Server BlackBerry Enterprise Service 10 to 10.1 BlackBerry Device Service 6.2 BlackBerry Enterprise Server 4.0 to 5.0 BlackBerry 6 to 7.1 BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB04744&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04744 Fri, 17 May 2013 00:00:00 EDT Access Denied: Insecure SSL Request when trying to access LinkedIn application on a BlackBerry smartphone that is activated on a BlackBerry Enterprise Server which is configured to use MDS Connection Service BlackBerry Enterprise Server http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31147&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31147 Thu, 16 May 2013 00:00:00 EDT How to format the .csv file when importing BlackBerry smartphone users in the BlackBerry Administration Service BlackBerry Enterprise Server 5.0 to 5.0 SP4 The BlackBerry Administration Service uses a .csv file to add BlackBerry smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19858&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19858 Thu, 16 May 2013 00:00:00 EDT Applications are repeatedly deployed to a BlackBerry smartphone running BlackBerry 7 after a reboot or hard reset even if the applications are already installed BlackBerry Enterprise Server 5.0 BlackBerry 7 DT 2352944 Applications are http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29258&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29258 Wed, 15 May 2013 00:00:00 EDT The username, password, or domain is not correct. Please correct the entry appears when trying to log in to BlackBerry Administration Service using Windows authentication BlackBerry Enterprise Server 5.0 SP1 to 5.0 SP3 DT 248407 DT 362985 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20406&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB20406 Wed, 15 May 2013 00:00:00 EDT GetFolderIDFromList No folder ID in list for EntryID log line is being printed repeatedly in the BlackBerry Messaging Agent log files BlackBerry Enterprise Server 5.0 SP2 to SP4 DT 2424565 DT 1198758 DT 5791198 The following lines appear in http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29423&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29423 Wed, 15 May 2013 00:00:00 EDT How to Switch BlackBerry Enterprise Server Service Accounts For Microsoft Exchange BlackBerry Enterprise Server 4.0 to 5.0 SP4 for Microsoft Exchange BlackBerry Enterprise Server Express 5.0 to 5.0 SP4 for Microsoft Exchange BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB04293&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04293 Wed, 15 May 2013 00:00:00 EDT How to configure BlackBerry Administration Service High Availability nodes to communicate via TCP PING instead of UDP in BlackBerry Enterprise Server 5.0 SP2 to 5.0 SP4 BlackBerry Enterprise Server 5.0 SP2 to 5.0 SP4 DT 837819 The instances http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17089&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17089 Wed, 15 May 2013 00:00:00 EDT After adding BlackBerry Enterprise Server 5.0.3 to BlackBerry Enterprise Service 10, an error reports that there is missing data from the BlackBerry Enterprise Server 5.0.3 BlackBerry Enterprise Service 10 BlackBerry Enterprise Server 5.0.3 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34205&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34205 Tue, 14 May 2013 00:00:00 EDT How to create an administrator account for the BlackBerry Administration Service BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Service 10 To create a BlackBerry Administration Service account, perform the following steps: In the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB22415&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB22415 Mon, 13 May 2013 00:00:00 EDT How to configure folder redirection to receive email messages delivered to folders other than the Inbox BlackBerry Device Software 4.0 to 7.1 BlackBerry Enterprise Server 4.0 to 5.0 BlackBerry Business Cloud Services Folder redirection can http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB04297&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04297 Mon, 13 May 2013 00:00:00 EDT Assigning service account permissions for a BlackBerry Enterprise Server for Microsoft Exchange BlackBerry Enterprise Server for Microsoft Exchange BlackBerry Enterprise Server Express for Microsoft Exchange BlackBerry Professional Software http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB02276&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB02276 Fri, 10 May 2013 00:00:00 EDT BlackBerry Enterprise Server support for Microsoft Exchange Server 2013 BlackBerry Enterprise Server 5.0 SP4 for Microsoft Exchange BlackBerry Enterprise Server Express 5.0 SP4 for Microsoft Exchange Microsoft Exchange Server 2013 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33406&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33406 Fri, 10 May 2013 00:00:00 EDT