http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Mon, 20 May 2013 15:15:06 EDT The BlackBerry Administration Service or Web Desktop Manager does not display or detect the connected BlackBerry smartphone BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Server Express 5.0 SP1 to 5.0 SP4 BlackBerry Business Cloud http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18402&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18402 Fri, 17 May 2013 00:00:00 EDT How to locate and change the SRP ID and SRP Authentication Key in BlackBerry Enterprise Server BlackBerry Enterprise Service 10 to 10.1 BlackBerry Device Service 6.2 BlackBerry Enterprise Server 4.0 to 5.0 BlackBerry 6 to 7.1 BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB04744&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04744 Fri, 17 May 2013 00:00:00 EDT Access Denied: Insecure SSL Request when trying to access LinkedIn application on a BlackBerry smartphone that is activated on a BlackBerry Enterprise Server which is configured to use MDS Connection Service BlackBerry Enterprise Server http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31147&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31147 Thu, 16 May 2013 00:00:00 EDT Applications are repeatedly deployed to a BlackBerry smartphone running BlackBerry 7 after a reboot or hard reset even if the applications are already installed BlackBerry Enterprise Server 5.0 BlackBerry 7 DT 2352944 Applications are http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29258&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29258 Wed, 15 May 2013 00:00:00 EDT The username, password, or domain is not correct. Please correct the entry appears when trying to log in to BlackBerry Administration Service using Windows authentication BlackBerry Enterprise Server 5.0 SP1 to 5.0 SP3 DT 248407 DT 362985 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20406&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB20406 Wed, 15 May 2013 00:00:00 EDT How to configure BlackBerry Administration Service High Availability nodes to communicate via TCP PING instead of UDP in BlackBerry Enterprise Server 5.0 SP2 to 5.0 SP4 BlackBerry Enterprise Server 5.0 SP2 to 5.0 SP4 DT 837819 The instances http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17089&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17089 Wed, 15 May 2013 00:00:00 EDT After adding BlackBerry Enterprise Server 5.0.3 to BlackBerry Enterprise Service 10, an error reports that there is missing data from the BlackBerry Enterprise Server 5.0.3 BlackBerry Enterprise Service 10 BlackBerry Enterprise Server 5.0.3 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34205&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34205 Tue, 14 May 2013 00:00:00 EDT How to create an administrator account for the BlackBerry Administration Service BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Service 10 To create a BlackBerry Administration Service account, perform the following steps: In the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB22415&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB22415 Mon, 13 May 2013 00:00:00 EDT How to configure folder redirection to receive email messages delivered to folders other than the Inbox BlackBerry Device Software 4.0 to 7.1 BlackBerry Enterprise Server 4.0 to 5.0 BlackBerry Business Cloud Services Folder redirection can http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB04297&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04297 Mon, 13 May 2013 00:00:00 EDT Configuring constrained delegation for the Microsoft Active Directory account using the ADSIEdit tool to turn on single sign-on for the BlackBerry Administration Service BlackBerry Enterprise Server 5.0 SP2 to SP3 BlackBerry Enterprise http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB22717&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB22717 Thu, 09 May 2013 00:00:00 EDT Error 5408 occurs when starting the BlackBerry Dispatcher service BlackBerry Enterprise Server 5.0 to 5.0 SP4 BlackBerry Device Service 6.0 to 6.2 When running BlackBerry Enterprise Server or BlackBerry Device Service, the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19234&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19234 Thu, 09 May 2013 00:00:00 EDT Firewall and connection requirements for the BlackBerry Enterprise Server, BlackBerry Device Service, and Universal Device Service BlackBerry Enterprise Server BlackBerry Device Service Universal Device Service To establish a connection http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB03735&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB03735 Thu, 09 May 2013 00:00:00 EDT Failed to login to Enterprise Messenger client, Someone has signed in to your account from a different computer BlackBerry Enterprise Server 5.0 SP3 BlackBerry Collaboration Service Microsoft Lync 2010 BlackBerry Client for use with http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27979&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27979 Tue, 07 May 2013 00:00:00 EDT PIM connector fails to initialize correctly after migration if subscribed GroupWise personal address book no longer exists BlackBerry Enterprise Server 5.0 SP1 for Novell GroupWise DT 2601846 The following sequence of events when migrating http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33210&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33210 Fri, 03 May 2013 00:00:00 EDT How to manually update the device and vendor xml files in BlackBerry Enterprise Server BlackBerry Enterprise Server 4.1 for IBM Lotus Domino BlackBerry Enterprise Server 4.1 for Microsoft Exchange BlackBerry Enterprise Server 5.0 for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28532&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28532 Tue, 30 Apr 2013 00:00:00 EDT The application has encountered a system error appears in the BlackBerry Administration Service console when attempting to save an existing IT policy BlackBerry Enterprise Server 5.0 to 5.0 SP3 DT 7163341 When attempting to save an existing http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26074&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26074 Tue, 30 Apr 2013 00:00:00 EDT