http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sat, 25 May 2013 01:30:00 EDT Performing a test upgrade of the BlackBerry Configuration Database BlackBerry Enterprise Server 5.0 Microsoft SQL Server To make sure that the BlackBerry Configuration Database can be upgraded in the specific organization's environment http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24540&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24540 Fri, 24 May 2013 00:00:00 EDT The username, password, or domain is not correct. Please correct the entry appears when trying to log in to BlackBerry Administration Service using Windows authentication BlackBerry Enterprise Server 5.0 SP1 to 5.0 SP3 DT 248407 DT 362985 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20406&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB20406 Wed, 15 May 2013 00:00:00 EDT How to configure BlackBerry Administration Service High Availability nodes to communicate via TCP PING instead of UDP in BlackBerry Enterprise Server 5.0 SP2 to 5.0 SP4 BlackBerry Enterprise Server 5.0 SP2 to 5.0 SP4 DT 837819 The instances http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17089&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17089 Wed, 15 May 2013 00:00:00 EDT How to create an administrator account for the BlackBerry Administration Service BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Service 10 To create a BlackBerry Administration Service account, perform the following steps: In the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB22415&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB22415 Mon, 13 May 2013 00:00:00 EDT How to configure folder redirection to receive email messages delivered to folders other than the Inbox BlackBerry Device Software 4.0 to 7.1 BlackBerry Enterprise Server 4.0 to 5.0 BlackBerry Business Cloud Services Folder redirection can http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB04297&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04297 Mon, 13 May 2013 00:00:00 EDT Configuring constrained delegation for the Microsoft Active Directory account using the ADSIEdit tool to turn on single sign-on for the BlackBerry Administration Service BlackBerry Enterprise Server 5.0 SP2 to SP3 BlackBerry Enterprise http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB22717&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB22717 Thu, 09 May 2013 00:00:00 EDT Error 5408 occurs when starting the BlackBerry Dispatcher service BlackBerry Enterprise Server 5.0 to 5.0 SP4 BlackBerry Device Service 6.0 to 6.2 When running BlackBerry Enterprise Server or BlackBerry Device Service, the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19234&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19234 Thu, 09 May 2013 00:00:00 EDT PIM connector fails to initialize correctly after migration if subscribed GroupWise personal address book no longer exists BlackBerry Enterprise Server 5.0 SP1 for Novell GroupWise DT 2601846 The following sequence of events when migrating http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33210&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33210 Fri, 03 May 2013 00:00:00 EDT How to manually update the device and vendor xml files in BlackBerry Enterprise Server BlackBerry Enterprise Server 4.1 for IBM Lotus Domino BlackBerry Enterprise Server 4.1 for Microsoft Exchange BlackBerry Enterprise Server 5.0 for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28532&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28532 Tue, 30 Apr 2013 00:00:00 EDT The application has encountered a system error appears in the BlackBerry Administration Service console when attempting to save an existing IT policy BlackBerry Enterprise Server 5.0 to 5.0 SP3 DT 7163341 When attempting to save an existing http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26074&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26074 Tue, 30 Apr 2013 00:00:00 EDT Requirements to perform wireless BlackBerry Device Software updates BlackBerry Enterprise Server 4.1 SP6 to 5.0 SP3 MR5 BlackBerry 6 to 7.1 BlackBerry Device Software 4.5 to 5.0 This article details the requirements for a BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB15626&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB15626 Fri, 26 Apr 2013 00:00:00 EDT The transaction is not active! is seen when running a command with the BlackBerry Enterprise Server User Administration Tool BlackBerry Enterprise Server 5.0 SP1 to 5.0 SP3 BlackBerry Enterprise Server User Administration Tool for 5.0 SP1 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26219&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26219 Thu, 25 Apr 2013 00:00:00 EDT NumberFormatException error is displayed in the BlackBerry MDS Connection Service logs BlackBerry Enterprise Server 4.0 to 5.0.3 The following error message frequently appears in the application log: Event Type: Error Event Source: http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13220&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13220 Thu, 25 Apr 2013 00:00:00 EDT Posted phone messages created in GroupWise client do not synchronize to the BlackBerry smartphone BlackBerry Enterprise Server for Novell GroupWise 5.0 DT 7143811 DT 2398427 If an end user creates a posted phone message on the GroupWise http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34141&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34141 Wed, 24 Apr 2013 00:00:00 EDT