http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Tue, 18 Jun 2013 22:26:39 EDT BlackBerry Enterprise Server High Availability Automatic failover time BlackBerry Enterprise Server 5.0 to 5.0 SP3 When BlackBerry Enterprise Server High Availability is configured for Automatic failover, the Standby server or components http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25702&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25702 Tue, 18 Jun 2013 00:00:00 EDT How to switch Licensing servers for BlackBerry Enterprise Service 10 BlackBerry Enterprise Service 10 version 10.1 The BlackBerry Licensing service is installed on the same server as the BlackBerry UI components. Even though multiple UI http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34147&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34147 Tue, 18 Jun 2013 00:00:00 EDT The Microsoft SQL transaction log file for the BlackBerry Configuration Database is full BlackBerry Enterprise Server 4.0 to 5.0 Microsoft SQL Server If the transaction log of the BlackBerry Configuration Database runs out of space, the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB11209&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11209 Tue, 18 Jun 2013 00:00:00 EDT System.NullReferenceException seen in GWSC log files when connecting to GroupWise 2012 Post Office Agent BlackBerry Enterprise Server for GroupWise 5.0 SP1 Novell GroupWise 2012 DT 5330465 Numerous records of exceptions are seen in the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32050&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32050 Mon, 17 Jun 2013 00:00:00 EDT Removing user accounts and wiping organizational data from smartphones with BlackBerry Balance BlackBerry Enterprise Server 5.0 SP3 BlackBerry Balance BlackBerry 6 bundle 1478 and higher There are several methods for removing BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27289&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27289 Fri, 14 Jun 2013 00:00:00 EDT How to assign a user group, software configuration, and IT policy when migrating a BlackBerry user using the Enterprise Transporter BlackBerry Enterprise Server 4.0 SP7 to 5.0 SP4 for Microsoft Exchange BlackBerry Enterprise Server 4.0 SP7 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19609&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19609 Thu, 13 Jun 2013 00:00:00 EDT How to enable Debug or Dev logging for BlackBerry Collaboration Service BlackBerry Enterprise Server 4.1 to 4.1 SP7 BlackBerry Enterprise Server 5.0 to 5.0 SP4 BlackBerry Collaboration Service Enterprise Instant Messaging for BlackBerry 10 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB04939&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04939 Wed, 12 Jun 2013 00:00:00 EDT The BlackBerry Administration Service restarts before it finishes loading after having edited service-port-bindings.xml BlackBerry Enterprise Server 5.0 to 5.0 SP4 After making changes to service-port-bindings.xml, when attempting to access http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32907&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32907 Wed, 12 Jun 2013 00:00:00 EDT How to activate an iOS device or Android device to BlackBerry Enterprise Server 10 version 10.1 BlackBerry Enterprise Service 10 version 10.1 iOS device Android device Activations for BlackBerry Enterprise Service 10 version 10.1 now go http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34260&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34260 Wed, 12 Jun 2013 00:00:00 EDT Firewall and connection requirements for the BlackBerry Enterprise Server, BlackBerry Device Service, and Universal Device Service BlackBerry Enterprise Server BlackBerry Device Service Universal Device Service To establish a connection http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB03735&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB03735 Wed, 12 Jun 2013 00:00:00 EDT The BlackBerry smartphone shows Activating, Retrying, or Contacting Server status during the enterprise activation process BlackBerry Enterprise Server BlackBerry Enterprise Server for Microsoft Exchange BlackBerry Enterprise Server for IBM http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13458&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13458 Tue, 11 Jun 2013 00:00:00 EDT Send a PIN or email message to all users or a group of users from the BlackBerry Enterprise Server BlackBerry Enterprise Server 2.1 to 5.0 Complete one of the following to send a PIN message or e-mail message to all users on the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB00306&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB00306 Fri, 07 Jun 2013 00:00:00 EDT Change the log levels for BlackBerry Enterprise Server components BlackBerry Enterprise Server 4.1 to 5.0 SP4 To set the log level to a higher level than 4, see the Additional Information section of this article. BlackBerry Enterprise http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB00765&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB00765 Fri, 07 Jun 2013 00:00:00 EDT What is the scope of support for a Microsoft SQL Server clustered environment and AlwaysOn SQL functionality BlackBerry Enterprise Server 5.0 to 5.0.4 BlackBerry Enterprise Service 10 version 10.0 to 10.1 Microsoft SQL Server If the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13474&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13474 Fri, 07 Jun 2013 00:00:00 EDT Unable to send IT policies to BlackBerry smartphone users and the BlackBerry Administration Service deployment job task status is Failure BlackBerry Enterprise Server 5.0.2 DT 1140135 DT 616617 DT 649350 When attempting to send an IT policy http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24314&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24314 Fri, 07 Jun 2013 00:00:00 EDT After adding BlackBerry Enterprise Server 5.0.3 to BlackBerry Enterprise Service 10, an error reports that there is missing data from the BlackBerry Enterprise Server 5.0.3 BlackBerry Enterprise Service 10 BlackBerry Enterprise Server 5.0.3 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34205&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34205 Thu, 06 Jun 2013 00:00:00 EDT BlackBerry Collaboration Service does not stay started due to port issues BlackBerry Enterprise Server 5.0 SP3 to SP4 BlackBerry Collaboration Service Microsoft Office Communications Server 2007 R2 Microsoft Lync 2010 The following log http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32042&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32042 Thu, 06 Jun 2013 00:00:00 EDT Firewall and connection requirements for access to the BlackBerry Infrastructure using Wi-Fi technology BlackBerry smartphones Wi-Fi technology A BlackBerry smartphone has the ability to connect over a Wi-Fi connection to the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24611&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24611 Thu, 06 Jun 2013 00:00:00 EDT Schannel errors seen in the Event logs during a Mailstore service poll on the Novell GroupWise System Address book BlackBerry Enterprise Server for Novell GroupWise 5.0 SP4 The BlackBerry Mailstore service polls the Novell GroupWise System http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34414&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34414 Wed, 05 Jun 2013 00:00:00 EDT How to remove BlackBerry MDS Integration Service BlackBerry Enterprise Server 4.1 to 5.0 SP2 BlackBerry MDS Integration Service Follow these steps in order to properly remove a BlackBerry component like the BlackBerry MDS Integration http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25044&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25044 Wed, 05 Jun 2013 00:00:00 EDT Microsoft Lync 2013 support in BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Server 5.0 SP4 MR2 to MR4 BlackBerry Collaboration Service Microsoft Lync 2013 DT 6397420 DT 6406514 DT 6397441 DT 6397423 DT 6721800 BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33629&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33629 Wed, 05 Jun 2013 00:00:00 EDT Supported upgrade paths to BlackBerry Enterprise Server 5.0 SP4 BlackBerry Enterprise Server The upgrade to BlackBerry Enterprise Server 5.0 SP4 will be a gradual upgrade. For BlackBerry Enterprise Server 4.0 the recommended upgrade path is http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34367&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34367 Wed, 05 Jun 2013 00:00:00 EDT How to find the Client Access Licenses on BlackBerry Enterprise Server or BlackBerry Enterprise Service 10 BlackBerry Enterprise Service 10 BlackBerry Enterprise Server 3.6 to 5.0 Starting with BlackBerry Enterprise Service 10 version 10.1 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB11721&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11721 Tue, 04 Jun 2013 00:00:00 EDT Page Not Found appears when trying to connect to the BlackBerry Administration Service due to multiple network interface card usage BlackBerry Enterprise Server 5.0 and later BlackBerry Device Service BlackBerry Administration Service DT http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18190&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18190 Tue, 04 Jun 2013 00:00:00 EDT How to back up and restore the BlackBerry Configuration Database BlackBerry Enterprise Server 3.6 to 5.0 SP4 Microsoft SQL Server Desktop Engine (MSDE) Microsoft SQL Server 2005 Microsoft SQL Server 2008 To back up the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB10292&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB10292 Mon, 03 Jun 2013 00:00:00 EDT Calendar item with a date field in an unexpected format does not synchronize to the device on a Calendar Slow-sync BlackBerry Enterprise Server for Novell GroupWise 5.0 SP1 to 5.0 SP4 MR4 DT 1260102 If the regional setting of the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34375&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34375 Mon, 03 Jun 2013 00:00:00 EDT Deleting a Work Service Book from the BlackBerry smartphone wipes the device BlackBerry Enterprise Server 5.0 SP3 to SP4 BlackBerry 6 to 7.1 BlackBerry Balance When deleting a BlackBerry Enterprise Server Service Book, or Desktop Service http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34372&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34372 Mon, 03 Jun 2013 00:00:00 EDT BlackBerry Enterprise supported mirroring modes BlackBerry Enterprise Server 5.0 to 5.0 SP4 BlackBerry Enterprise Service 10 version 10.1 The recommended mirroring mode for the BlackBerry Enterprise Server is High safety with automatic http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26149&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26149 Mon, 03 Jun 2013 00:00:00 EDT The BlackBerry Synchronization Service terminates repeatedly pointing to a log share used by another BlackBerry Synchronization Service BlackBerry Enterprise Server 5.0 SP4 MR1, MR2, MR3 DT 7105697 DT 7105701 The BlackBerry Synchronization http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34370&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34370 Fri, 31 May 2013 00:00:00 EDT The BlackBerry smartphone is unable to transmit data over the wireless network after a hard reset when the Force Content Protection of Master keys IT Policy is set to Yes on the smartphone BlackBerry smartphones BlackBerry 6 to 7.1 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33110&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33110 Fri, 31 May 2013 00:00:00 EDT New IP addresses for SRP host us.srp.blackberry.com and possible BlackBerry Enterprise Server configuration updates BlackBerry Enterprise Server On April 27, 2013 BlackBerry decommissioned IP addresses 204.187.87.33 and 206.51.26.33, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27269&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27269 Fri, 31 May 2013 00:00:00 EDT How to troubleshoot SRP connectivity issues BlackBerry Enterprise Server Complete the following tasks to troubleshoot Server Routing Protocol (SRP) connectivity issues: Run the BlackBerry Enterprise Server BBSRPTest.exe tool. Locate the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB02068&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB02068 Fri, 31 May 2013 00:00:00 EDT BlackBerry Collaboration Service times out and shuts down BlackBerry Enterprise Server 5.0 SP3 to SP4 BlackBerry Enterprise Service 10 version 10.1 BlackBerry Collaboration Service Microsoft Office Communications Server 2007 R2 Microsoft http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28399&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28399 Fri, 31 May 2013 00:00:00 EDT How to enable Verbose HTTP and IPPP logging for the BlackBerry MDS Connection Service BlackBerry Enterprise Server 2.2 to 5.0 SP4 BlackBerry MDS Connection Service Turning on Hypertext Transfer Protocol (HTTP) logging for the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB02393&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB02393 Thu, 30 May 2013 00:00:00 EDT BlackBerry Administration Service will not stay running after applying 5.0 SP4 Maintenance Release 1, 2, or 3 BlackBerry Enterprise Server 5.0 SP4 MR1, MR2 and MR3 Windows Server 2008 Windows Server 2012 DT 6489174 After applying http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33436&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33436 Thu, 30 May 2013 00:00:00 EDT Installing BlackBerry Manager on a computer running Windows Vista or Windows 7 BlackBerry Enterprise Server 4.1 Windows 7 When installing the BlackBerry Manager on a computer that is running Windows Vista or Windows 7, the Setup Wizard http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13808&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13808 Wed, 29 May 2013 00:00:00 EDT Unable to log on to BlackBerry Administration Service due to clock time skew BlackBerry Enterprise Server 5.0 BlackBerry Business Cloud Services for Microsoft Office 365 DT 301644 If a time skew (difference) exists between the server clock http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18177&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18177 Wed, 29 May 2013 00:00:00 EDT How to enable and configure the Enterprise Service Policy BlackBerry Enterprise Server 4.1 and 5.0.4 MR4 The Enterprise Service Policy can be turned on to control which BlackBerry smartphones can connect to the BlackBerry Enterprise Server. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB10231&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB10231 Wed, 29 May 2013 00:00:00 EDT Users fail to start and the BlackBerry Messaging Agent logs show Failed to get company name, restarting user BlackBerry Enterprise Server 4.1 SP6 to SP7 BlackBerry Enterprise Server 5.0 to 5.0 SP4 DT 302994 BlackBerry smartphone users are http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20435&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB20435 Tue, 28 May 2013 00:00:00 EDT Uncaught exception: Could not add listener - not permitted by your IT Policy appears on the BlackBerry smartphone BlackBerry 7 BlackBerry Enterprise Server DT 6362412 After the BlackBerry smartphone is restarted, the following error is http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33972&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33972 Tue, 28 May 2013 00:00:00 EDT Performance considerations for the BlackBerry Administration Service BlackBerry Enterprise Server 5.0 to 5.0.4 BlackBerry Device service 6.0 to 6.2 BlackBerry Enterprise Service 10.0 to 10.1 To maximize the performance of the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24632&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24632 Tue, 28 May 2013 00:00:00 EDT