http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Tue, 18 Jun 2013 22:20:05 EDT BlackBerry Internet Service account is in suspended mode BlackBerry Internet Service BlackBerry smartphones When attempting to send an email message from the BlackBerry smartphone, the email message displays a red X. When the the email http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB05055&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB05055 Mon, 17 Jun 2013 00:00:00 EDT Unable to send email messages using MDaemon Email Server that is configured to use SMTP with SSL BlackBerry Internet Service MDaemon Messaging Server for Windows DT 600995 BlackBerry smartphone users cannot send email messages from an http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB21911&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB21911 Wed, 12 Jun 2013 00:00:00 EDT Firewall and connection requirements for access to the BlackBerry Infrastructure using Wi-Fi technology BlackBerry smartphones Wi-Fi technology A BlackBerry smartphone has the ability to connect over a Wi-Fi connection to the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24611&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24611 Thu, 06 Jun 2013 00:00:00 EDT BlackBerry hosted email address requirements for the BlackBerry Internet Service BlackBerry Internet Service The following list includes some of the requirements for adding a BlackBerry hosted email address to the BlackBerry Internet http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24834&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24834 Mon, 27 May 2013 00:00:00 EDT Gmail messages older than 30 days are automatically removed from the BlackBerry smartphone BlackBerry Internet Service 4.2 BlackBerry 6 to 7.1 BlackBerry Device Software 5.0 Gmail Gmail messages received on the BlackBerry smartphone are http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32557&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32557 Thu, 23 May 2013 00:00:00 EDT Unable to browse the Internet over a Wi-Fi connection BlackBerry smartphone with Wi-Fi BlackBerry Device Software 5.0 BlackBerry 6 to 7.1 AT&T wireless network FIDO Solutions Vodafone wireless network Verizon wireless network After http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17309&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17309 Thu, 23 May 2013 00:00:00 EDT Unable to integrate a Gmail account on BlackBerry PlayBook tablet BlackBerry PlayBook tablet Google Mail When trying to set up a Google Mail email account on the BlackBerry PlayBook tablet, the following error is displayed: Please check http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB30004&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB30004 Mon, 13 May 2013 00:00:00 EDT Firewall and connection requirements for the BlackBerry Internet Service BlackBerry Internet Service To provide proper communication between the BlackBerry Internet Service and the BlackBerry smartphone users email messaging environment, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB11036&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11036 Thu, 09 May 2013 00:00:00 EDT Unable to reset BlackBerry ID password when using a BlackBerry hosted email address BlackBerry smartphones BlackBerry ID BlackBerry Internet Service BlackBerry 10 OS This issue occurs if both the password and password recovery question are http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28111&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28111 Thu, 09 May 2013 00:00:00 EDT The error Your device had a problem connecting to the server. is displayed when integrating an email account on the BlackBerry smartphone BlackBerry Internet Service BlackBerry smartphones DT 5955249 When integrating an email account on the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33310&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33310 Fri, 26 Apr 2013 00:00:00 EDT Emails sent from the BlackBerry smartphone using the MSNMSP protocol appear with question marks for the recipient BlackBerry Internet Service Microsoft Mobile Services Protocol (MSN MSP) Emails sent from the BlackBerry smartphone using the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28120&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28120 Wed, 10 Apr 2013 00:00:00 EDT Duplicate email messages are received on the BlackBerry smartphone BlackBerry Desktop Software BlackBerry Enterprise Server BlackBerry Internet Service Duplicate e-mail messages are received on the BlackBerry smartphone. This issue may be http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13528&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13528 Fri, 05 Apr 2013 00:00:00 EDT Unable to integrate a Yahoo! Mail account on the BlackBerry smartphone, BlackBerry PlayBook, or BlackBerry 10 smartphone BlackBerry smartphones BlackBerry 10 OS BlackBerry 6 and 7 BlackBerry Device Software 5.0 BlackBerry Internet Service http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13799&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13799 Thu, 28 Mar 2013 00:00:00 EDT Microsoft Outlook Web Access authentication methods supported by BlackBerry Internet Service BlackBerry Internet Service Microsoft Exchange Server 2000 to 2010 The following Microsoft Outlook Web Access authentication methods are currently http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23361&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23361 Fri, 22 Mar 2013 00:00:00 EDT Unable to find the requested server is displayed when browsing on the BlackBerry smartphone BlackBerry smartphones BlackBerry Internet Service When attempting to browse to any websites on the BlackBerry smartphone, the following error is http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32310&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32310 Wed, 20 Mar 2013 00:00:00 EDT