http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Tue, 21 May 2013 10:17:06 EDT Unable to integrate a Gmail account on BlackBerry PlayBook tablet BlackBerry PlayBook tablet Google Mail When trying to set up a Google Mail email account on the BlackBerry PlayBook tablet, the following error is displayed: Please check http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB30004&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB30004 Mon, 13 May 2013 00:00:00 EDT Firewall and connection requirements for the BlackBerry Internet Service BlackBerry Internet Service To provide proper communication between the BlackBerry Internet Service and the BlackBerry smartphone users email messaging environment, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB11036&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11036 Thu, 09 May 2013 00:00:00 EDT Unable to reset BlackBerry ID password when using a BlackBerry hosted email address BlackBerry smartphones BlackBerry ID BlackBerry Internet Service BlackBerry 10 OS This issue occurs if both the password and password recovery question are http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28111&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28111 Thu, 09 May 2013 00:00:00 EDT The error Your device had a problem connecting to the server. is displayed when integrating an email account on the BlackBerry smartphone BlackBerry Internet Service BlackBerry smartphones DT 5955249 When integrating an email account on the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33310&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33310 Fri, 26 Apr 2013 00:00:00 EDT Emails sent from the BlackBerry smartphone using the MSNMSP protocol appear with question marks for the recipient BlackBerry Internet Service Microsoft Mobile Services Protocol (MSN MSP) Emails sent from the BlackBerry smartphone using the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28120&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28120 Wed, 10 Apr 2013 00:00:00 EDT Duplicate email messages are received on the BlackBerry smartphone BlackBerry Desktop Software BlackBerry Enterprise Server BlackBerry Internet Service Duplicate e-mail messages are received on the BlackBerry smartphone. This issue may be http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13528&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13528 Fri, 05 Apr 2013 00:00:00 EDT Unable to integrate a Yahoo! Mail account on the BlackBerry smartphone, BlackBerry PlayBook, or BlackBerry 10 smartphone BlackBerry smartphones BlackBerry 10 OS BlackBerry 6 and 7 BlackBerry Device Software 5.0 BlackBerry Internet Service http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13799&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13799 Thu, 28 Mar 2013 00:00:00 EDT Microsoft Outlook Web Access authentication methods supported by BlackBerry Internet Service BlackBerry Internet Service Microsoft Exchange Server 2000 to 2010 The following Microsoft Outlook Web Access authentication methods are currently http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23361&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23361 Fri, 22 Mar 2013 00:00:00 EDT Unable to find the requested server is displayed when browsing on the BlackBerry smartphone BlackBerry smartphones BlackBerry Internet Service When attempting to browse to any websites on the BlackBerry smartphone, the following error is http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32310&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32310 Wed, 20 Mar 2013 00:00:00 EDT Your BlackBerry Internet Service account is suspended or deactivated is displayed when accessing the email setup application BlackBerry smartphones BlackBerry Internet Service When accessing the email setup application on the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB30131&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB30131 Tue, 12 Mar 2013 00:00:00 EDT Services that are available over a Wi-Fi connection BlackBerry Internet Service A Wi-Fi enabled BlackBerry smartphone can access voice and data services using multiple radio technologies. If the wireless service provider makes Unlicensed http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13368&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13368 Wed, 06 Mar 2013 00:00:00 EST Unable to log in to a BlackBerry Internet Service account BlackBerry Internet Service The BlackBerry smartphone user is unable to log in to the BlackBerry Internet Service account. This issue may be caused by one of the following: The http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB11261&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11261 Tue, 05 Mar 2013 00:00:00 EST