http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sat, 18 May 2013 15:30:40 EDT After installing BlackBerry Link file transfers to network shares may fail while connected to Cisco VPN solution on Windows XP BlackBerry Link for Windows Windows XP DT 7110947 After installing BlackBerry Link, copying files to network http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34181&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34181 Wed, 01 May 2013 00:00:00 EDT After signing out and back in to BlackBerry Link for Windows with the BlackBerry ID, the network shares do not mount in the file manager BlackBerry Link 1.1 for Windows DT 7101526 DT 7048942 After signing out and back in to BlackBerry Link http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34157&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34157 Mon, 29 Apr 2013 00:00:00 EDT BlackBerry Link displays There was an error backing up when attempting to back up the BlackBerry Z10 smartphone BlackBerry Link BlackBerry 10 OS BlackBerry Z10 smartphone DT 6808672 PR 296285 When attempting to perform a full backup, or http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33862&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33862 Fri, 26 Apr 2013 00:00:00 EDT How to reload the production version of the BlackBerry 10 OS on a smartphone currently running a developer version of the BlackBerry 10 OS BlackBerry Link BlackBerry 10 OS The following steps are meant to assist BlackBerry 10 developers in http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34129&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34129 Thu, 25 Apr 2013 00:00:00 EDT BlackBerry 10 smartphone is unable to connect to BlackBerry Link via USB BlackBerry Z10 smartphone BlackBerry Link 1.0.0.76 DT 6615491 When attempting to connect the BlackBerry 10 smartphone to BlackBerry Link via USB, the smartphone is http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33832&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33832 Fri, 05 Apr 2013 00:00:00 EDT Unable to restore a backup file from a BlackBerry 10 smartphone or BlackBerry PlayBook that is using a different BlackBerry ID BlackBerry Link BlackBerry 10 OS BlackBerry PlayBook OS 2.0.1.358 and later BlackBerry Desktop Software Windows http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31317&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31317 Mon, 25 Mar 2013 00:00:00 EDT BlackBerry Link will not detect the BlackBerry 10 smartphone when connected using Wi-Fi BlackBerry Link BlackBerry Z10 smartphone PR 272901 DT 6602290 BlackBerry Link will not detect the BlackBerry 10 smartphone when connected using Wi-Fi. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33535&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33535 Fri, 22 Mar 2013 00:00:00 EDT After using the Import from Outlook feature in BlackBerry Link, contacts are missing the phone number from the Other field on the BlackBerry 10 smartphone BlackBerry 10 OS version 10.0.10.672 BlackBerry Link version 1.0.1.12 DT 6976354 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33945&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33945 Fri, 22 Mar 2013 00:00:00 EDT After migrating to the BlackBerry 10 smartphone or using the Import from Outlook feature in BlackBerry Link, all-day appointments do not begin and end at 12AM BlackBerry Link BlackBerry Z10 smartphone BlackBerry 10 OS version 10.0.10.672 DT http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33944&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33944 Fri, 22 Mar 2013 00:00:00 EDT BlackBerry 10 smartphone is not able to send or receive text messages after restoring SMS messages data from a BlackBerry smartphone running BlackBerry Device Software 5, or BlackBerry 6 or 7 BlackBerry 10 OS BlackBerry Link PR 294223 DT http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33653&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33653 Tue, 05 Mar 2013 00:00:00 EST BlackBerry 10 smartphone does not boot and displays a Phone with USB icon after an interrupted Security Wipe BlackBerry 10 OS version 10.0.9.2372 BlackBerry Link 1.0 PR 269262 BlackBerry Link is unable to reload a BlackBerry 10 smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33480&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33480 Tue, 05 Mar 2013 00:00:00 EST After migrating to the BlackBerry 10 smartphone, settings, data, or applications, are missing BlackBerry 10 OS BlackBerry Link After migrating from a BlackBerry smartphone running BlackBerry Device Software 5, or BlackBerry 6 to 7, to a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33523&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33523 Tue, 05 Mar 2013 00:00:00 EST