http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Thu, 23 May 2013 05:36:28 EDT BlackBerry Desktop software closes during startup When starting up the BlackBerry® Desktop software, the application can close out due to different reasons which can be investigated by obtaining the BlackBerry Desktop logs. With a default http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27542&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB27542 Fri, 13 Jan 2012 00:00:00 EST New music added to a blank music library is not detected by BlackBerry Desktop Software 6.0 After new music is added to the Windows Media® Player library, the following message appears in BlackBerry Desktop Software 6.0: No songs in your http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23870&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23870 Thu, 15 Dec 2011 00:00:00 EST Media Sync stops responding immediately on launch reporting Device Access DLL Not Properly installed After installation or upgrade, BlackBerry Media Sync version 3.0 displays the following message and stops responding immediately: Device http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20599&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20599 Thu, 15 Dec 2011 00:00:00 EST What is BlackBerry Media Sync? BlackBerry Media Sync is a simple synchronization tool for selecting and transferring media files from a BlackBerry smartphone user's computer, specifically the iTunes® music collection, to the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB15643&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15643 Thu, 15 Dec 2011 00:00:00 EST Differences between Importing and Synchronizing Pictures in BlackBerry Media Sync version 3.0 BlackBerry Media Sync verison 3.0 allows BlackBerry smartphone users to transfer pictures to and from their BlackBerry® smartphone. Pictures http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19902&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19902 Thu, 15 Dec 2011 00:00:00 EST Error No playlists exist in your iTunes library is displayed when using BlackBerry Media Sync When BlackBerry Media Sync loads, it connects to the BlackBerry smartphone but states that there are no playlists in your iTunes music library. If http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20027&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20027 Thu, 15 Dec 2011 00:00:00 EST Individual songs and pictures cannot be selected in BlackBerry Desktop Software Individual songs and pictures cannot be selected when using BlackBerry Media Sync in BlackBerry Desktop Software 6.0. BlackBerry Desktop Software 6.0 offers the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB21982&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB21982 Thu, 15 Dec 2011 00:00:00 EST How to use the Wi-Fi Music Sync feature after changing to a new media card After the BlackBerry® smartphone user formats or changes to a new media card, the Wi-Fi Music Sync feature will be unavailable from the Music application on the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23611&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23611 Thu, 15 Dec 2011 00:00:00 EST The Windows Media Player ID is not preserved when updating from BlackBerry Media Sync 2.0 to BlackBerry Desktop Software 6.0 When Windows Media® Player playlists are synchronized using BlackBerry Desktop Software 6.0, playlists that were http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23866&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23866 Wed, 14 Dec 2011 00:00:00 EST Media deleted on the BlackBerry smartphone is not deleted from the computer after a synchronization Deleting songs, pictures, and videos on the BlackBerry® smartphone (on-board device memory or media card) is a local action only. Media will http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23558&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23558 Wed, 14 Dec 2011 00:00:00 EST How to install and synchronize and update BlackBerry Media Sync Before installing BlackBerry Media Sync make sure the following requirements are met. Application size Approximately 30 MB Availability Available as a standalone application http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB15645&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB15645 Wed, 14 Dec 2011 00:00:00 EST Installing, updating, and synchronizing media using BlackBerry Media Sync for Mac computers Before installing BlackBerry Media Sync for Mac computers, verify that the following requirements are met. Component Requirement Application size http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB16176&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16176 Wed, 14 Dec 2011 00:00:00 EST Playback for this video is not supported on the current device appears when the mouse is hovered over videos in BlackBerry Media Sync When the mouse is hovered over videos in BlackBerry Media Sync, the following tool tip message might http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23620&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23620 Wed, 14 Dec 2011 00:00:00 EST