http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Thu, 23 May 2013 07:20:00 EDT A check mark and then a red X is displayed when a BlackBerry smartphone running BlackBerry Device Software 5.0 or BlackBerry 6 to 7 sends a message to a BlackBerry 10 smartphone via BlackBerry Messenger 7.0.1.23 BlackBerry Messenger for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34245&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34245 Wed, 22 May 2013 00:00:00 EDT How to obtain BlackBerry Enterprise Server and desktop deployment packages for RIM Value-Added Applications BlackBerry Enterprise Server BlackBerry Desktop Software BlackBerry Enterprise Server and desktop deployment packages currently http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27114&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27114 Fri, 12 Apr 2013 00:00:00 EDT Using Video Chat, BBM Voice, or BBM Video behind a firewall BlackBerry PlayBook OS BlackBerry 10 OS BlackBerry 6 to 7.1 BlackBerry Device Software 5.0 BBM Voice BBM Video Video Chat For most personal or home networks, a firewall that is http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26816&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26816 Mon, 01 Apr 2013 00:00:00 EDT You are attempting to open a secure connection, but the server's certificate chain is not valid. displayed after upgrading to BlackBerry Messenger 7.0.X on the BlackBerry smartphone BlackBerry smartphones BlackBerry Messenger 7.0.X DT http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33968&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33968 Thu, 21 Mar 2013 00:00:00 EDT After upgrading from BBM 6.2 to BBM 7, an attempt to log into BBM 7 results in the application being stuck at the Restoring BBM message BlackBerry smartphones BlackBerry Messenger 6.2 to 7 DT 6531954 After upgrading from BBM 6.2 to BBM 7, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33326&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33326 Tue, 12 Mar 2013 00:00:00 EDT When sending BBM messages to a contact who is out of coverage, the messages will be pended, but will eventually expire BlackBerry Messenger When sending BBM messages to a contact who is out of coverage, the messages will be pended, but will http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26653&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26653 Tue, 12 Mar 2013 00:00:00 EDT BBM Voice is not available for some BlackBerry smartphones running BlackBerry Device Software 5.0 BlackBerry Messenger BlackBerry Curve 8330 BlackBerry Curve 8910 BlackBerry Storm 9500 BlackBerry Storm 9530 BlackBerry Tour 9630 The http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33837&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33837 Mon, 11 Mar 2013 00:00:00 EDT When placing a BBM Voice call, the call remains at the Connecting state for about 5 to 10 seconds and then fails BlackBerry Storm 9520 BlackBerry Storm 9550 BlackBerry Bold 9000 BlackBerry Messenger DT 6940252 When placing a BBM Voice call, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33898&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33898 Mon, 11 Mar 2013 00:00:00 EDT Options for migrating a BlackBerry Messenger profile to a BlackBerry 10 smartphone BlackBerry 10 BlackBerry Messenger Click here to review important information before you switch devices. In order to migrate a BlackBerry Messenger profile http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33259&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33259 Thu, 21 Feb 2013 00:00:00 EST How to back up and restore the BlackBerry Messenger contact list BlackBerry Messenger 5.0 to 7.0 BlackBerry Messenger 7.0: As of BBM 7 the BlackBerry Messenger contacts are associated with the BBID (BlackBerry Identity). Backing up through http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20554&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB20554 Tue, 12 Feb 2013 00:00:00 EST Peer to Peer encryption key and Server Based Contact List Synchronization in BlackBerry Messenger 7.0 BlackBerry Enterprise Server BlackBerry Messenger 7.0 After installing BlackBerry Message 7.0 you receive the following message: Your IT http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33024&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33024 Wed, 06 Feb 2013 00:00:00 EST BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone BlackBerry Messenger 5.0.1 to 7.0 BlackBerry Device Software 4.5 to 5.0 BlackBerry 6 BlackBerry 7 DT 834085 After an upgrade to the latest version of http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23968&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23968 Mon, 07 Jan 2013 00:00:00 EST