http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Wed, 22 May 2013 18:53:56 EDT errorcode=[5] is displayed in the setup logs when starting Universal Device Services Universal Device Service When the Universal Device Service Installation is finalizing, the following errors in the setup logs are encountered when starting http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33809&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33809 Wed, 22 May 2013 00:00:00 EDT BlackBerry Device Service was unable to register this activation password with the BlackBerry infrastructure is displayed when an activation password is set for a BlackBerry 10 smartphone user BlackBerry Device Service 6.2 With BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33312&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33312 Fri, 17 May 2013 00:00:00 EDT No option to add users directly from an IBM Lotus Domino or Novell Groupwise Directory to the BlackBerry Device Service BlackBerry Device Service 6.0 to 6.2 IBM Lotus Notes Domino Novell Groupwise DT 4403015 When creating a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33230&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33230 Fri, 17 May 2013 00:00:00 EDT Unable to set an activation password in the BlackBerry Device Service administration console because the SSL connection to the Discovery Service within the BlackBerry Infrastructure is blocked BlackBerry Device Service 6.2 BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32363&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32363 Thu, 16 May 2013 00:00:00 EDT How to recreate the web.keystore in the BlackBerry Device Service BlackBerry Device Service 6.2 Stop the BlackBerry Administration Service. Backup and/or rename the existing web.keystore from <drive>:\Program Files (x86)\Research In http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33988&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33988 Thu, 16 May 2013 00:00:00 EDT BlackBerry Enterprise Server 10.1 Installer fails at the Finalizing Installation stage BlackBerry Enterprise Server 10.1 Universal Device Service DT 7223778 The BlackBerry Server 10.1 installer fails at the Finalizing stage with the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34268&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34268 Thu, 16 May 2013 00:00:00 EDT Identifying and troubleshooting issues with the BlackBerry Account Center BlackBerry Enterprise Service 10.1 BlackBerry Account Center The below list of topics cover various issues that may be encountered with the BlackBerry Account Center http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34228&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34228 Thu, 16 May 2013 00:00:00 EDT How to use the Universal Device Service Configuration tool to replace the public facing SSL certificate of the Universal Device Service communication module Universal Device Service Universal Device Service 6.2.1 now provides the ability to http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33150&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33150 Wed, 15 May 2013 00:00:00 EDT Universal Device Service links are not available in BlackBerry Mobile Fusion Studio after a new installation BlackBerry Enterprise Server 10.1 Universal Device Service BlackBerry Mobile Fusion DT 7199720 DT 7198021 During a new installation http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34262&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34262 Wed, 15 May 2013 00:00:00 EDT Unable to push SCEP profile to iOS device Universal Device Service After configuring and assigning a SCEP profile to an iOS device user in the Administration Console, the SCEP profile never gets delivered to the device. This issue can be http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32187&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32187 Mon, 13 May 2013 00:00:00 EDT Collecting logs from Android devices and iOS devices Universal Device Service Android devices iOS devices The Universal Device Service supports the management of Android devices and iOS devices. Periodically, it will become necessary to http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB30286&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB30286 Thu, 09 May 2013 00:00:00 EDT The setup application cannot determine if BlackBerry Web Services is running at the domain URL that you specified. when attempting to enroll an MDM domain to BlackBerry Mobile Fusion BlackBerry Mobile Fusion BlackBerry Management Studio http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32552&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32552 Thu, 09 May 2013 00:00:00 EDT Firewall and connection requirements for the BlackBerry Enterprise Server, BlackBerry Device Service, and Universal Device Service BlackBerry Enterprise Server BlackBerry Device Service Universal Device Service To establish a connection http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB03735&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB03735 Thu, 09 May 2013 00:00:00 EDT Enable debug logging for BlackBerry Mobile Fusion Studio BlackBerry Mobile Fusion Studio 6.0 to 6.2 To increase debugging level of BlackBerry Mobile Fusion Studio from Info to Debug level, perform the following steps: Enable the STDOUT log http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31821&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31821 Wed, 08 May 2013 00:00:00 EDT An attempt to connect the database was unsuccessful. Refer to the installation log file for more information. is displayed when performing Universal Device Service installation Universal Device Service When installing Universal Device http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29701&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29701 Mon, 06 May 2013 00:00:00 EDT