http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sun, 26 May 2013 05:41:28 EDT An error occurred when the BlackBerry MVS was processing line 1 of the CSV file. appears when attempting to import users into the BlackBerry Mobile Voice System Console. BlackBerry MVS 5.0 to 5.2 When importing users into the BlackBerry MVS http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33331&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33331 Thu, 24 Jan 2013 00:00:00 EST MVS support for BlackBerry Enterprise Server 5.0 SP4 BlackBerry Enterprise Server 5.0 SP4 BlackBerry Mobile Voice System 5.2 SP1 BlackBerry MVS support for BlackBerry Enterprise Server 5.0 SP4 has been added in BlackBerry Mobile Voice http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33316&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33316 Wed, 09 Jan 2013 00:00:00 EST Java errors are generated in the Windows Event log when BlackBerry Mobile Voice System 5.1 SP1 to 5.2 SP1 is installed on Windows 2008 R2 BlackBerry Mobile Voice System 5.1 to 5.2 SP1 Microsoft Windows 2008 R2 SP2 DT 2865940 When the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29399&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29399 Thu, 13 Dec 2012 00:00:00 EST BlackBerry Mobile Voice System user does not hear music on hold BlackBerry Mobile Voice System 5.1 to 5.2 SP1 DT 1100305 The BlackBerry Mobile Voice System environment is configured to route calls through a SIP gateway and music on hold is http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32918&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32918 Thu, 13 Dec 2012 00:00:00 EST How to change Network Hand off options from the BlackBerry Mobile Voice System client BlackBerry Mobile Voice System 5.1 to 5.2 The BlackBerry MVS 5.1 to 5.2 client has a feature to move calls between cellular and Wi-Fi transports with http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31695&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31695 Thu, 06 Dec 2012 00:00:00 EST How to verify BlackBerry Mobile Voice System client registration and provisioning BlackBerry Mobile Voice System 5.0 to 5.2 Sometimes it may be necessary to check the BlackBerry MVS status on a BlackBerry smartphone. To verify the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31629&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31629 Thu, 06 Dec 2012 00:00:00 EST How to move an active call from a BlackBerry Mobile Voice System enabled smartphone to a desk phone BlackBerry Mobile Voice System 5.0 to 5.2 On an active BlackBerry MVS call users have the option to move the call from the BlackBerry MVS http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31627&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31627 Thu, 06 Dec 2012 00:00:00 EST How to move an active call from a BlackBerry Mobile Voice System enabled smartphone to a one-time number BlackBerry Mobile Voice System 5.0 to 5.2 BlackBerry Mobile Voice System (MVS) smartphone users can move an active call from the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31613&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31613 Thu, 06 Dec 2012 00:00:00 EST How to change the BlackBerry Mobile Voice System call scheduling from the BlackBerry smartphone BlackBerry MVS Client 5.0 to 5.2 The BlackBerry MVS Client can be used to set the schedule when BlackBerry MVS calls to the work number can be http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31592&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31592 Thu, 06 Dec 2012 00:00:00 EST Upgrading to this version of the BlackBerry MVS software is not supported error is generated when attempting to upgrade to BlackBerry Mobile Voice System 5.2. BlackBerry MVS 5.0 to 5.2 When running the BlackBerry MVS 5.2 installation file http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32517&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32517 Mon, 15 Oct 2012 00:00:00 EDT How to manage BlackBerry Mobile Voice System Call Restrictions from the BlackBerry Smartphone. Blackberry MVS 5.0 to 5.2 The BlackBerry Mobile Voice System has the capability to allow or disallow inbound calls to the BlackBerry MVS enabled http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31617&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31617 Fri, 12 Oct 2012 00:00:00 EDT How to move an active BlackBerry MVS Call from Mobile to Wi-Fi. BlackBerry MVS for Cisco Integration Blackberry Enterprise Server 5.0 to 5.0 SP3 Cisco Unified Call Manager The BlackBerry Mobile Voice System has the capability to move calls http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31616&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31616 Fri, 12 Oct 2012 00:00:00 EDT How to move an active BlackBerry Mobile Voice System call between Wi-Fi and Mobile networks BlackBerry MVS 5.0 to 5.2 On an active BlackBerry MVS call users have the option to manually move the active call between Wi-Fi and Mobile networks http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31615&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31615 Fri, 12 Oct 2012 00:00:00 EDT