http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Mon, 20 May 2013 05:34:34 EDT How to change or reset the BlackBerry ID password BlackBerry smartphones BlackBerry 10 OS BlackBerry 6 to 7 BlackBerry PlayBook tablet 4G LTE BlackBerry PlayBook BlackBerry ID To change the BlackBerry ID password, complete the steps below http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26361&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26361 Thu, 09 May 2013 00:00:00 EDT IT policies introduced in BlackBerry® 6 BlackBerry 6 BlackBerry Desktop Software 6.0 BlackBerry Enterprise Server 4.0 to 5.0 SP2 With the introduction of BlackBerry 6, the following IT policies are available to BlackBerry Enterprise Server http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23701&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23701 Fri, 05 Apr 2013 00:00:00 EDT Use of SIM card adapters in BlackBerry smartphones BlackBerry smartphones There are a number of SIM card adapters available in which a smaller SIM card can be placed in order to be used in a device that was designed to use a larger SIM http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32164&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32164 Tue, 19 Mar 2013 00:00:00 EDT Your BlackBerry Internet Service account is suspended or deactivated is displayed when accessing the email setup application BlackBerry smartphones BlackBerry Internet Service When accessing the email setup application on the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB30131&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB30131 Tue, 12 Mar 2013 00:00:00 EDT How to perform a Remote search for email messages using a BlackBerry smartphone BlackBerry Device Software 4.5 to 5.0 BlackBerry 6 to 7.1 BlackBerry 10 BlackBerry Enterprise Server 4.1 SP5 to 5.0 SP3 Remote search for email messages allows http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB15161&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB15161 Mon, 04 Mar 2013 00:00:00 EST How to register a BlackBerry smartphone with the wireless network BlackBerry 10 BlackBerry Device Software To register a BlackBerry 10 smartphone with the wireless network, complete the following steps: Swipe down from the top of the screen http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB00510&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB00510 Mon, 11 Feb 2013 00:00:00 EST There is a blank white screen on the BlackBerry smartphone BlackBerry smartphones BlackBerry smartphone displays a non-recoverable blank white or black screen but notifications operate as normal. Use the Support Tools within the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27975&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27975 Wed, 30 Jan 2013 00:00:00 EST How to remove an IT policy from a BlackBerry smartphone BlackBerry Enterprise Server BlackBerry Desktop Software 4.7 to 6.1 BlackBerry Desktop Software 2.2 for Mac BlackBerry Device Software 4.3 to 5.0 BlackBerry 6 BlackBerry 7 Windows Mac http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB14202&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB14202 Mon, 07 Jan 2013 00:00:00 EST How to delete all data and applications from the BlackBerry smartphone using the Security Wipe option BlackBerry Device Software 4.5 to 5.0 BlackBerry 6 to BlackBerry 7.1 To delete all data and applications from the BlackBerry smartphone, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB14058&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB14058 Wed, 02 Jan 2013 00:00:00 EST Email address icons for BlackBerry Internet Service accounts are missing on the BlackBerry smartphone BlackBerry Internet Service BlackBerry smartphones The email account icons for each integrated email account are not visible on the Home http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB11593&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11593 Mon, 24 Dec 2012 00:00:00 EST Lock or exclamation icons are present, Forward As option is unavailable, and unexpected prompts appear in the messages application of the BlackBerry smartphone BlackBerry Enterprise Server 5.0 SP3 BlackBerry Device Software 6 MR2 to 7.1 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25237&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25237 Fri, 21 Dec 2012 00:00:00 EST