http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Thu, 20 Jun 2013 07:05:24 EDT Unable to look up connection information or The Server (mail.server.com) for account (user@domain) not responding is displayed when attempting to enroll an email account on the BlackBerry smartphone BlackBerry smartphones BlackBerry 10 OS http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34195&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34195 Tue, 18 Jun 2013 00:00:00 EDT Removing user accounts and wiping organizational data from smartphones with BlackBerry Balance BlackBerry Enterprise Server 5.0 SP3 BlackBerry Balance BlackBerry 6 bundle 1478 and higher There are several methods for removing BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27289&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27289 Fri, 14 Jun 2013 00:00:00 EDT Applications are removed from the BlackBerry smartphone after performing a Device Software update BlackBerry Mobile Conferencing BlackBerry smartphones BlackBerry Bridge BlackBerry 7 Amazon MP3 for BlackBerry smartphones DT 4927398 After http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31920&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31920 Fri, 14 Jun 2013 00:00:00 EDT A check mark and then a red X is displayed when a BlackBerry smartphone running BlackBerry Device Software 5.0 or BlackBerry 6 to 7 sends a message to a BlackBerry 10 smartphone via BlackBerry Messenger 7.0.1.23 BlackBerry Messenger http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34245&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34245 Thu, 13 Jun 2013 00:00:00 EDT How to import a certificate on the BlackBerry smartphone BlackBerry 6 to 7.1 BlackBerry Device Software 5.0 BlackBerry Desktop Software To import a certificate on the BlackBerry smartphone, use one of the following options: Option 1 - http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32992&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32992 Wed, 12 Jun 2013 00:00:00 EDT Calendar meeting requests are received as email messages and therefore are unable to be accepted or declined on the BlackBerry smartphone BlackBerry Enterprise Server 5.0 SP3 MR2 Microsoft Exchange 2007 and 2010 BlackBerry smartphone When a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31558&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31558 Tue, 11 Jun 2013 00:00:00 EDT Contacts are not migrated to a BlackBerry 10 smartphone if contact groups exist BlackBerry 10 OS BlackBerry Link PR 291012 DT 6781821 After migrating to a BlackBerry 10 smartphone from a BlackBerry smartphone running BlackBerry 7 or below, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33578&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33578 Fri, 07 Jun 2013 00:00:00 EDT Call Blocking for BlackBerry smartphones BlackBerry smartphones BlackBerry 10 OS BlackBerry 7 to 7.1 Call Blocking is a feature available on BlackBerry smartphones, but is not exclusive to BlackBerry. This feature allows configuration http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34313&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34313 Thu, 06 Jun 2013 00:00:00 EDT Deleting a Work Service Book from the BlackBerry smartphone wipes the device BlackBerry Enterprise Server 5.0 SP3 to SP4 BlackBerry 6 to 7.1 BlackBerry Balance When deleting a BlackBerry Enterprise Server Service Book, or Desktop Service http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34372&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34372 Mon, 03 Jun 2013 00:00:00 EDT The BlackBerry smartphone is unable to transmit data over the wireless network after a hard reset when the Force Content Protection of Master keys IT Policy is set to Yes on the smartphone BlackBerry smartphones BlackBerry 6 to 7.1 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33110&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33110 Fri, 31 May 2013 00:00:00 EDT How to unsubscribe from Emergency Alert Messages BlackBerry 7 The Commercial Mobile Alert System (CMAS) is an emergency alert network that can send Presidential, Imminent Threat, and Amber Alert messages. If a wireless service provider or http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33927&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33927 Fri, 31 May 2013 00:00:00 EDT BlackBerry smartphone restarts after downloading wireless BlackBerry Device Software update, but does not perform the update BlackBerry 7.1 BlackBerry smartphones DT 7168096 When attempting to upgrade the BlackBerry smartphone from http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34234&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34234 Wed, 29 May 2013 00:00:00 EDT Uncaught exception: Could not add listener - not permitted by your IT Policy appears on the BlackBerry smartphone BlackBerry 7 BlackBerry Enterprise Server DT 6362412 After the BlackBerry smartphone is restarted, the following error is http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33972&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33972 Tue, 28 May 2013 00:00:00 EDT Gmail messages older than 30 days are automatically removed from the BlackBerry smartphone BlackBerry Internet Service 4.2 BlackBerry 6 to 7.1 BlackBerry Device Software 5.0 Gmail Gmail messages received on the BlackBerry smartphone are http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32557&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32557 Thu, 23 May 2013 00:00:00 EDT Access Denied: Insecure SSL Request when trying to access LinkedIn application on a BlackBerry smartphone that is activated on a BlackBerry Enterprise Server which is configured to use MDS Connection Service BlackBerry Enterprise Server http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31147&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31147 Thu, 16 May 2013 00:00:00 EDT Enabling Content Protection reduces battery life on the BlackBerry smartphone BlackBerry Bold 9900 smartphone When Content Protection is enabled on the BlackBerry smartphone, battery life is reduced significantly. With Content Protection http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB30003&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB30003 Thu, 16 May 2013 00:00:00 EDT No option to view PDF files when opening a link in the Browser on a BlackBerry smartphone running BlackBerry 6 or 7 BlackBerry smartphones BlackBerry 6 and 7 DT 795819 When opening a PDF in the Browser application on a BlackBerry smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29083&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29083 Thu, 16 May 2013 00:00:00 EDT How to view or remove installed applications on the BlackBerry smartphone BlackBerry smartphones This procedure will delete third-party applications from the BlackBerry smartphone: On the BlackBerry smartphone, go to the Options menu (this http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB10040&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB10040 Mon, 13 May 2013 00:00:00 EDT There are too many PIN changes associated with this account (Error ID: 30801) is encountered when attempting to login to BlackBerry World BlackBerry ID BlackBerry World 2.0 to 3.1 BlackBerry smartphones BlackBerry PlayBook tablet When http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25553&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25553 Fri, 10 May 2013 00:00:00 EDT Unable to connect using the current security settings is displayed and the web page does not load in the Browser on the BlackBerry smartphone even though the client certificate is available to the device BlackBerry 6 to 7.1 BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34241&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34241 Fri, 10 May 2013 00:00:00 EDT How to change or reset the BlackBerry ID password BlackBerry smartphones BlackBerry 10 OS BlackBerry 6 to 7 BlackBerry PlayBook tablet 4G LTE BlackBerry PlayBook BlackBerry ID To change the BlackBerry ID password, complete the steps below http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26361&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26361 Thu, 09 May 2013 00:00:00 EDT How to reset the BlackBerry ID password using the password recovery question BlackBerry ID BlackBerry smartphones From the BlackBerry ID login screen on the smartphone select Forgot Password. Enter the BlackBerry ID Username and select OK. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28685&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28685 Thu, 09 May 2013 00:00:00 EDT