http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Mon, 20 May 2013 16:27:22 EDT BBM Voice is not available for some BlackBerry smartphones running BlackBerry Device Software 5.0 BlackBerry Messenger BlackBerry Curve 8330 BlackBerry Curve 8910 BlackBerry Storm 9500 BlackBerry Storm 9530 BlackBerry Tour 9630 The http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33837&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33837 Mon, 11 Mar 2013 00:00:00 EDT How to use BlackBerry Protect to back up data on a BlackBerry smartphone BlackBerry Protect for BlackBerry smartphones BlackBerry Device Software 4.6 to 5.0 BlackBerry 6 BlackBerry 7 BlackBerry Protect can be used to automatically back up http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25062&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25062 Thu, 22 Nov 2012 00:00:00 EST BlackBerry smartphone cannot be unlocked after password reset from the BlackBerry Enterprise Server BlackBerry Device Software 5.0 DT 694479 If a BlackBerry smartphone has content protection enabled and It command is issued by the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23187&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23187 Wed, 10 Oct 2012 00:00:00 EDT How to enable Debug level event logging on a BlackBerry smartphone BlackBerry® Desktop Software 6.1 to 7.1 BlackBerry® Device Software 4.5 to 5.0 BlackBerry® 6 BlackBerry® 7 Note: Debug info logging cannot be turned on if content protection http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28247&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28247 Wed, 25 Jul 2012 00:00:00 EDT An incorrect ring tone is played for SMS text messages or Voicemail notifications that are received after a previous SMS text message is received from a contact with a custom ring tone configured in Contact Alerts BlackBerry® Device http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19375&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19375 Thu, 21 Jun 2012 00:00:00 EDT When attempting to log into Facebook for BlackBerry smartphones the following error is displayed, We are unable to reach the Facebook server at this time (0) BlackBerry® Device Software 5.0 BlackBerry® Storm™ 9500 BlackBerry® Storm™9530 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31263&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31263 Wed, 20 Jun 2012 00:00:00 EDT Preloaded ring tones are missing from the BlackBerry Bold 9000 or the BlackBerry Storm 9500, 9520, or 9530 smartphone BlackBerry® Device Software 4.6.0 or 4.7.0 BlackBerry® Bold™ 9000 smartphone BlackBerry® Storm™ 9500 BlackBerry® Storm™ http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18657&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18657 Mon, 18 Jun 2012 00:00:00 EDT BlackBerry Protect for BlackBerry smartphones does not display any backup files to restore BlackBerry® smartphones BlackBerry® Protect™ app After reinstalling the BlackBerry® Protect™ app, or after a security wipe or reset to factory were http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31489&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31489 Mon, 28 May 2012 00:00:00 EDT BlackBerry Wi-Fi access point roaming triggers and thresholds BlackBerry® Bold™ 9780 BlackBerry® Bold™ 9700 BlackBerry® Bold™ 9650 BlackBerry® Bold™ 9000 BlackBerry® Curve™ 9330 (3G) BlackBerry® Curve™ 9300 (3G) BlackBerry® Curve™ 8900 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25119&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25119 Fri, 23 Mar 2012 00:00:00 EDT How to enter keystroke combinations on touch screen smartphones that lack a physical keyboard To enter a keystroke combinations on a BlackBerry® smartphone with touch screen only (i.e. no physical keyboard), complete the following steps: http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB16311&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16311 Wed, 22 Feb 2012 00:00:00 EST Unable to download Attachments An attempt to download an attachment does not complete and the following message status error appears: Attachment download IO error Viewing the attachment works as expected. BlackBerry® Bold™ 9000 smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB22028&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB22028 Thu, 15 Dec 2011 00:00:00 EST Try It button does not function following a BlackBerry device software update After updating the BlackBerry® Storm™ smartphone software, the Try It button within the Sounds application does not function. To confirm this, perform the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18144&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18144 Thu, 15 Dec 2011 00:00:00 EST Show Keyboard menu option is missing from the Home Screen on the BlackBerry Storm smartphone The Show Keyboard menu option is missing from the Home Screen of the BlackBerry Storm smartphone after upgrading to BlackBerry Device Software 5.0. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19960&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19960 Thu, 15 Dec 2011 00:00:00 EST Digital Rights Management and the BlackBerry smartphone Digital Rights Management (DRM) is a technology used by content and copyright owners to control access to digital media or hardware or restrict the use of media files for specific http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB16309&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16309 Wed, 14 Dec 2011 00:00:00 EST BlackBerry Storm 9530 Series smartphone does not charge when connected to a computer using a USB cable or when connected to a wall charger After upgrading to BlackBerry Device Software version 5.0, the BlackBerry Storm 9500 Series http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20288&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20288 Wed, 14 Dec 2011 00:00:00 EST Bing icon appears on the BlackBerry smartphone Verizon Wireless® has made changes to the BlackBerry® Browser Quick Search Bar that will default to Bing™ eliminating Windows® Live™ Search, Wikipedia, and Dictionary.com. This change makes http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20496&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20496 Sun, 27 Nov 2011 00:00:00 EST