http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Fri, 24 May 2013 03:47:26 EDT BBM Voice is not available for some BlackBerry smartphones running BlackBerry Device Software 5.0 BlackBerry Messenger BlackBerry Curve 8330 BlackBerry Curve 8910 BlackBerry Storm 9500 BlackBerry Storm 9530 BlackBerry Tour 9630 The http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33837&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33837 Mon, 11 Mar 2013 00:00:00 EDT How to use BlackBerry Protect to back up data on a BlackBerry smartphone BlackBerry Protect for BlackBerry smartphones BlackBerry Device Software 4.6 to 5.0 BlackBerry 6 BlackBerry 7 BlackBerry Protect can be used to automatically back up http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25062&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25062 Thu, 22 Nov 2012 00:00:00 EST How to enable or disable calendar synchronization with an integrated Gmail email account BlackBerry® Device Software 5.0 BlackBerry 6 BlackBerry 7 BlackBerry® Internet Service Gmail® To enable Google® calendar synchronization with the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24204&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24204 Mon, 27 Aug 2012 00:00:00 EDT How to enable Debug level event logging on a BlackBerry smartphone BlackBerry® Desktop Software 6.1 to 7.1 BlackBerry® Device Software 4.5 to 5.0 BlackBerry® 6 BlackBerry® 7 Note: Debug info logging cannot be turned on if content protection http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28247&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28247 Wed, 25 Jul 2012 00:00:00 EDT What is Google Mail contact synchronization BlackBerry® Internet Service Google Mail™ BlackBerry® Device Software 5.0.0.284 to 7.1 When BlackBerry® smartphone users integrate their Google Mail™ addresses with their BlackBerry® Internet http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19269&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19269 Mon, 25 Jun 2012 00:00:00 EDT An incorrect ring tone is played for SMS text messages or Voicemail notifications that are received after a previous SMS text message is received from a contact with a custom ring tone configured in Contact Alerts BlackBerry® Device http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19375&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19375 Thu, 21 Jun 2012 00:00:00 EDT When attempting to log into Facebook for BlackBerry smartphones the following error is displayed, We are unable to reach the Facebook server at this time (0) BlackBerry® Device Software 5.0 BlackBerry® Storm™ 9500 BlackBerry® Storm™9530 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31263&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31263 Wed, 20 Jun 2012 00:00:00 EDT Preloaded ring tones are missing from the BlackBerry Bold 9000 or the BlackBerry Storm 9500, 9520, or 9530 smartphone BlackBerry® Device Software 4.6.0 or 4.7.0 BlackBerry® Bold™ 9000 smartphone BlackBerry® Storm™ 9500 BlackBerry® Storm™ http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18657&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18657 Mon, 18 Jun 2012 00:00:00 EDT BlackBerry Protect for BlackBerry smartphones does not display any backup files to restore BlackBerry® smartphones BlackBerry® Protect™ app After reinstalling the BlackBerry® Protect™ app, or after a security wipe or reset to factory were http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31489&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31489 Mon, 28 May 2012 00:00:00 EDT What is calendar synchronization with Gmail? BlackBerry® Device Software 5.0.0.176 to 7.1 BlackBerry® Internet Service Gmail® When a BlackBerry® smartphone user integrates a Gmail® account with the BlackBerry® Internet Service account, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24209&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24209 Wed, 28 Mar 2012 00:00:00 EDT BlackBerry Wi-Fi access point roaming triggers and thresholds BlackBerry® Bold™ 9780 BlackBerry® Bold™ 9700 BlackBerry® Bold™ 9650 BlackBerry® Bold™ 9000 BlackBerry® Curve™ 9330 (3G) BlackBerry® Curve™ 9300 (3G) BlackBerry® Curve™ 8900 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25119&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25119 Fri, 23 Mar 2012 00:00:00 EDT