http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Wed, 19 Jun 2013 09:46:56 EDT The BlackBerry Administration Service or Web Desktop Manager does not display or detect the connected BlackBerry smartphone BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Server Express 5.0 SP1 to 5.0 SP4 BlackBerry Business Cloud http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18402&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18402 Fri, 17 May 2013 00:00:00 EDT How to replace a self-signed SSL certificate with a custom certificate after the installation of BlackBerry Administration Service BlackBerry Enterprise Server 5.0 to 5.0 SP4 BlackBerry Administration Service BlackBerry Web Desktop Manager http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB12887&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB12887 Fri, 12 Apr 2013 00:00:00 EDT BlackBerry PlayBook enrollment fails with the error The BlackBerry Web Desktop Manager is unable to complete this action. Please contact your administrator for more information. BlackBerry® Device Service 6.0 After successfully logging into http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29251&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29251 Mon, 20 Aug 2012 00:00:00 EDT Not BlackBerry enabled is displayed when logging into BlackBerry Web Desktop Manager BlackBerry® Enterprise Server 5.0 for Microsoft® Exchange BlackBerry® Web Desktop Manager SDR350046 After successfully logging in to BlackBerry® Web http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18486&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18486 Mon, 18 Jun 2012 00:00:00 EDT How to load applications to a BlackBerry smartphone with BlackBerry Web Desktop Manager BlackBerry® Enterprise Server 5.0 BlackBerry® Web Desktop Manager In certain configurations, BlackBerry Enterprise Server Administrators and Security http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28505&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28505 Wed, 25 Apr 2012 00:00:00 EDT How to silently install the BlackBerry USB drivers The BlackBerry® USB drivers are required for the use of BlackBerry® Web Desktop Manager. To silently install the BlackBerry USB drivers, use the command-line syntax on any computer or http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17556&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17556 Thu, 02 Feb 2012 00:00:00 EST How to use the application loader tool to recover from an unsuccessful BlackBerry Device Software update Updates to BlackBerry Device Software can be performed by using the BlackBerry Desktop Manager and web-based BlackBerry Device Software http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17956&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17956 Thu, 15 Dec 2011 00:00:00 EST How to configure DIIOP for BlackBerry Web Desktop Manager in an IBM Lotus Domino environment BlackBerry® Web Desktop Manager is a web application that allows BlackBerry smartphone users to manage their BlackBerry smartphones through a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB16155&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16155 Thu, 15 Dec 2011 00:00:00 EST How to enable private contact subfolder synchronization Contact subfolder synchronization can be enabled in the BlackBerry Administration Service as follows: In the BlackBerry Administration Service, click Manage users and search for the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19155&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19155 Thu, 15 Dec 2011 00:00:00 EST How to customize Web Desktop Manager to display a company logo. To display a custom image in BlackBerry® Web Desktop Manager, complete the following steps: Note: You can display a custom image in the upper-right corner of the BlackBerry Web http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB12994&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12994 Thu, 15 Dec 2011 00:00:00 EST Microsoft Internet Explorer 8 crashes when using BlackBerry Web Desktop Manager to Backup a BlackBerry smartphone When using BlackBerry® Web Desktop Manager in conjunction with Microsoft® Internet Explorer 8 to either do a Backup or Restore http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25655&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25655 Thu, 15 Dec 2011 00:00:00 EST Error when using BlackBerry Web Desktop Manager: The BlackBerry web desktop manager is unable to complete this action When the BlackBerry smartphone user tries to switch to a new BlackBerry smartphone or activate a new BlackBerry smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17942&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17942 Thu, 15 Dec 2011 00:00:00 EST How to schedule automatic backups of BlackBerry smartphone data using BlackBerry Desktop software To schedule automatic backups of BlackBerry smartphone data, complete the following steps: Desktop Manager for Windows Connect your BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB12985&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12985 Thu, 15 Dec 2011 00:00:00 EST Complete the setup process is displayed upon logging into the Web Desktop Manager Upon successful logon into the Web Desktop Manager the following error is displayed: Complete the setup process. The necessary controls have not been http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19463&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB19463 Thu, 15 Dec 2011 00:00:00 EST Restore BlackBerry device data using BlackBerry Web Desktop Manager To restore all BlackBerry device data using BlackBerry Web Desktop Manager, complete the following steps: Connect your BlackBerry device to your computer. On the Backup and http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB12986&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12986 Thu, 15 Dec 2011 00:00:00 EST Carriage Returns or Blank lines at the beginning of a signature get removed with each save made using the BlackBerry Administration Service Web Console or BlackBerry Web Desktop Manager When modifying the signature in the BlackBerry® Web http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB21639&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB21639 Wed, 14 Dec 2011 00:00:00 EST Unable to assign a BlackBerry smartphone to a user when enterprise activating using a wired connection This article contains an overview of several causes that prevent an administrator or a BlackBerry smartphone user from being able to http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18298&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18298 Wed, 14 Dec 2011 00:00:00 EST How to make BlackBerry Web Desktop Manager available to BlackBerry smartphone users To make the BlackBerry® Web Desktop Manager available to BlackBerry smartphone users, complete the following steps: Distribute credentials to BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB12888&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB12888 Wed, 14 Dec 2011 00:00:00 EST Application loader tool does not launch when attempting to update BlackBerry smartphone using BlackBerry Web Desktop Manager When attempting to update the BlackBerry® Device Software using the BlackBerry Web Desktop Manager, clicking the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20279&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20279 Wed, 14 Dec 2011 00:00:00 EST Unable to log in to BlackBerry Web Desktop Manager for BlackBerry Enterprise Server 5.0 The BlackBerry smartphone user is unable to log in to BlackBerry Web Desktop Manager and receives the following error: Error: The User name, Password, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB14715&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB14715 Wed, 14 Dec 2011 00:00:00 EST BlackBerry Administration Service fails to start when special characters are used in the key store password The BlackBerry® Administration Service fails to start when special characters are used in the key store password. BlackBerry® http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20521&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB20521 Mon, 12 Dec 2011 00:00:00 EST Microsoft Internet Explorer crashes when using BlackBerry Web Desktop Manager to backup a BlackBerry smartphone using Device Software 6.0. Windows® Internet Explorer® crashes when attempting to backup a BlackBerry® smartphone running http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27096&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB27096 Sun, 27 Nov 2011 00:00:00 EST