http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Mon, 20 May 2013 16:48:43 EDT The BlackBerry Administration Service or Web Desktop Manager does not display or detect the connected BlackBerry smartphone BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Server Express 5.0 SP1 to 5.0 SP4 BlackBerry Business Cloud http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18402&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18402 Fri, 17 May 2013 00:00:00 EDT How to configure folder redirection to receive email messages delivered to folders other than the Inbox BlackBerry Device Software 4.0 to 7.1 BlackBerry Enterprise Server 4.0 to 5.0 BlackBerry Business Cloud Services Folder redirection can http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB04297&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04297 Mon, 13 May 2013 00:00:00 EDT Email reconciliation is not working from Microsoft Office 365 mailbox to the BlackBerry device BlackBerry Enterprise Server for Microsoft Office 365 BlackBerry Business Cloud Services for Microsoft Office 365 When an email message is read, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33926&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33926 Thu, 02 May 2013 00:00:00 EDT Wireless Synchronization option is missing or not available for the contact list, memo list, task list, and calendar BlackBerry Enterprise Server BlackBerry Business Cloud Services BlackBerry smartphones BlackBerry 6.0 to 7.1 BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB10594&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB10594 Mon, 29 Apr 2013 00:00:00 EDT How to move users to a new BlackBerry Enterprise Server instance using BlackBerry Administration Service BlackBerry Enterprise Server 5.0 to 5.0 SP3 BlackBerry Business Cloud Services If multiple BlackBerry Enterprise Server instances exist http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25940&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25940 Fri, 12 Apr 2013 00:00:00 EDT Tenant Authorization Error when logging into BlackBerry Business Cloud Services for Microsoft Office 365 BlackBerry Business Cloud Services for Microsoft Office 365 DT 6971762 When attempting to sign up for BlackBerry Business Cloud http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28468&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28468 Thu, 04 Apr 2013 00:00:00 EDT Meeting invitations from external senders appear as an email message or are not received on the BlackBerry smartphone BlackBerry Enterprise Server 5.0 SP2 for Microsoft Exchange BlackBerry Business Cloud Services Microsoft Office 365 When a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27368&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27368 Thu, 14 Mar 2013 00:00:00 EDT How to format the user import CSV file when managing users from the BlackBerry Administration Service BlackBerry Enterprise Server 5.0 BlackBerry Business Cloud Services for Microsoft Office 365 BlackBerry Administration Service The http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB21981&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB21981 Thu, 07 Mar 2013 00:00:00 EST When the email addresses are removed from the TO field on a reply-all, the users that were removed still receives the email BlackBerry Enterprise Server for Microsoft Office 365 BlackBerry Business Cloud Services for Microsoft Office 365 DT http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33784&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33784 Mon, 25 Feb 2013 00:00:00 EST No Link for BlackBerry Web Desktop or Administration Service within Microsoft Office 365 Portal Microsoft Office 365 Portal BlackBerry Business Cloud Services BlackBerry self service links for administrators or end-users are not provided on http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31578&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31578 Mon, 18 Feb 2013 00:00:00 EST Sent items are duplicated on the BlackBerry smartphone BlackBerry Business Cloud Services for Microsoft Office 365 BlackBerry smartphones When a message is sent from a BlackBerry smartphone activated on BlackBerry Business Cloud Services http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32871&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32871 Tue, 29 Jan 2013 00:00:00 EST Activation fails and Packet returned as FAILED appears in logs BlackBerry smartphone BlackBerry Business Cloud Services for Microsoft Office 365 During activation, the following error message appears: The BlackBerry Enterprise Server has http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32721&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32721 Fri, 11 Jan 2013 00:00:00 EST BlackBerry Business Cloud services countries of availability BlackBerry Business Cloud Services BlackBerry Business Cloud services is offered in multiple countries around the world. This country list does not imply service availability, a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32649&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32649 Thu, 03 Jan 2013 00:00:00 EST Meeting events disappear from organizer's calendar when the delegate removes an attendee BlackBerry Business Cloud Services for Microsoft Office 365 DT 6224058 A meeting event disappears from the organizer's calendar after a delegate http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32897&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32897 Wed, 19 Dec 2012 00:00:00 EST