http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sun, 19 May 2013 00:51:04 EDT Failed to login to Enterprise Messenger client, Someone has signed in to your account from a different computer BlackBerry Enterprise Server 5.0 SP3 BlackBerry Collaboration Service Microsoft Lync 2010 BlackBerry Client for use with http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27979&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27979 Tue, 07 May 2013 00:00:00 EDT BlackBerry Collaboration Service starts but does not allow Enterprise Messenger to log in BlackBerry Enterprise Server 5.0 SP3 to SP4 BlackBerry Collaboration Service Microsoft Office Communications Server 2007 R2 Microsoft Lync Server 2010 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27785&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27785 Mon, 22 Apr 2013 00:00:00 EDT Microsoft Lync 2013 support in BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Server 5.0 SP4 MR2 BlackBerry Collaboration Service Microsoft Lync 2013 DT 6397420 DT 6406514 DT 6397441 DT 6397423 DT 6721800 BlackBerry Enterprise http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33629&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33629 Tue, 12 Feb 2013 00:00:00 EST Office Communicator client displays <user> is active on a device that can't receive IM if that user is logged into Enterprise Messenger BlackBerry Enterprise Server 5.0 SP3 to SP4 BlackBerry Collaboration Service BlackBerry Enterprise http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27446&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27446 Fri, 14 Dec 2012 00:00:00 EST Active Directory group contacts are not displayed in BlackBerry Enterprise Messenger contact list BlackBerry Enterprise Messenger Client Microsoft Office Communications Server 2007 Microsoft Lync Server 2010 After logging into Enterprise http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28923&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28923 Wed, 14 Nov 2012 00:00:00 EST Enterprise Instant Messenger client displays Presence Unknown for many contacts BlackBerry Client for use with Microsoft Office Communications Server BlackBerry Client for use with Microsoft Lync 2010 Server BlackBerry Enterprise Server 5.0 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29564&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29564 Fri, 02 Nov 2012 00:00:00 EDT Unable to receive incoming chats on BlackBerry smartphone Enterprise Messenger client BlackBerry Enterprise Server 5.0 SP3 BlackBerry Collaboration Service BlackBerry Enterprise Messenger for Office Communications Server 2007 Microsoft http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32147&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32147 Mon, 15 Oct 2012 00:00:00 EDT Data Service unavailable is displayed on the BlackBerry smartphone when attempting to log in to Enterprise Messenger BlackBerry® Enterprise Server BlackBerry® Client for use with Microsoft® Office Communications Server BlackBerry® Client http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB20287&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB20287 Tue, 07 Aug 2012 00:00:00 EDT Unable to log into Enterprise Messenger Client for Office Communications Server 2007 R2 or Lync 2010 BlackBerry® Enterprise Server 5.0 SP3 Microsoft® Office Communications Server 2007 R2 Microsoft® Lync™ Server 2010 DT 1115118 DT 2976494 In http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26429&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26429 Wed, 01 Aug 2012 00:00:00 EDT The following message was not delivered More Details (Error ID 504) appears when sending a message to a BlackBerry Client for use with Microsoft Office Communications Server from the Microsoft Lync Server or OCS 2007 R2 desktop client http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25525&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25525 Wed, 18 Jul 2012 00:00:00 EDT New conversations are not appearing in the Microsoft Office Communicator client with Multiple Points of Presence BlackBerry® Enterprise Server version 4.1 SP6 to 5.0 SP3 BlackBerry® Client for use with Microsoft® Office Communications http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19166&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19166 Mon, 09 Jul 2012 00:00:00 EDT Office Communications Server Missed conversation and Missed call notifications are not delivered to smartphone BlackBerry® Client for use with Microsoft® Office Communications Server BlackBerry® Enterprise Server 4.1 to 5.0 BlackBerry® http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28338&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28338 Wed, 25 Apr 2012 00:00:00 EDT