http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sat, 25 May 2013 18:06:26 EDT Synchronizing media using BlackBerry Desktop Software on a Mac computer BlackBerry Desktop Software 2.0 to 2.2 BlackBerry smartphones BlackBerry PlayBook tablet Mac OS BlackBerry Desktop Software Mac allows media synchronization (i.e. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25138&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25138 Wed, 27 Mar 2013 00:00:00 EDT This version of iTunes software is not supported. appears when configuring Music in BlackBerry Desktop Software for Mac BlackBerry Desktop Software for Mac iTunes 7.7.1 to 11.0.1 Mac OS DT 1167307 After clicking on Music the customer is http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25999&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25999 Tue, 22 Jan 2013 00:00:00 EST How to manually transfer files between a BlackBerry smartphone and a Macintosh computer BlackBerry® Device Software 4.2.2 to 7.1 BlackBerry® Desktop Software 2.3 (Mac OS) BlackBerry® Desktop Software 2.0.1 is designed to synchronize http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB11850&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11850 Wed, 29 Aug 2012 00:00:00 EDT How to take a screenshot of the BlackBerry smartphone using Terminal BlackBerry Desktop Software for Mac OS To take a screenshot of the active display on a BlackBerry® smartphone, complete the following steps: Connect the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32136&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32136 Mon, 27 Aug 2012 00:00:00 EDT How to Configure a BlackBerry smartphone as a tethered modem on a Mac BlackBerry® Desktop Software Version 2.0 (Mac OS) A BlackBerry® smartphone with tethered modem capabilities can be used as an external modem to connect a MacIntosh http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19641&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19641 Fri, 24 Aug 2012 00:00:00 EDT How to extract the event logs on a BlackBerry smartphone BlackBerry® Desktop Software (Mac OS) BlackBerry® Desktop Software (Windows) BlackBerry® smartphones Step 1 - Enable Debug level logging IMPORTANT: Enabling debug level logging should http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB05349&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB05349 Mon, 20 Aug 2012 00:00:00 EDT Unable to configure sync or click the sync icon due to the icons being greyed out in BlackBerry Desktop Software for Mac BlackBerry Desktop Software for Mac 2.2 When attempting to perform a sync or the configuration options in BlackBerry® http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26367&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26367 Wed, 18 Jul 2012 00:00:00 EDT Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software BlackBerry® Desktop Software 2.0 to 2.3 Mac OS Most of the data on the BlackBerry® smartphone, including email messages, organizer data, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18776&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18776 Wed, 11 Apr 2012 00:00:00 EDT How to delete call logs from a BlackBerry smartphone The following article describes how to clear the Phone Call Logs database from the BlackBerry® smartphone. Call logs can be deleted using the BlackBerry smartphone or BlackBerry® Desktop http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB03952&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03952 Fri, 10 Feb 2012 00:00:00 EST A sync error has occurred while syncing Contacts. Please retry the sync. appears when performing a wired sync of contacts that contain a No Name contact When syncing with the Apple Address Book or selected groups in the Address Book, if http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26936&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB26936 Wed, 08 Feb 2012 00:00:00 EST Switching to a new BlackBerry smartphone with BlackBerry Desktop Software for Mac BlackBerry® Desktop Software 2.0 for Mac allows users to switch to a new BlackBerry® smartphone. The device data and settings from the previous BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24664&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB24664 Thu, 15 Dec 2011 00:00:00 EST Restoration of secure services after a software upgrade using BlackBerry Desktop Software 2.0 for Mac BlackBerry Desktop Software 2.0 for Mac introduces the ability to automatically restore secure services to a BlackBerry smartphone after a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24673&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB24673 Wed, 14 Dec 2011 00:00:00 EST Unable to install or remove add on applications using the BlackBerry Desktop Software for Mac 2.0 When attempting to install or remove add on applications on a BlackBerry® smartphone using Blackberry Desktop Software 2.0.1.14 for Mac the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26839&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB26839 Wed, 14 Dec 2011 00:00:00 EST Desktop Software for Mac reports An error was encountered while syncing Contacts or lost connection to SyncServer in logs While performing a contact synchronization with BlackBerry® Desktop Software 2.0.0.65 , the following error appears: http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25958&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25958 Wed, 14 Dec 2011 00:00:00 EST