http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sun, 19 May 2013 03:27:46 EDT How to take a screenshot of the BlackBerry smartphone using Terminal BlackBerry Desktop Software for Mac OS To take a screenshot of the active display on a BlackBerry® smartphone, complete the following steps: Connect the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32136&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32136 Mon, 27 Aug 2012 00:00:00 EDT How to extract the event logs on a BlackBerry smartphone BlackBerry® Desktop Software (Mac OS) BlackBerry® Desktop Software (Windows) BlackBerry® smartphones Step 1 - Enable Debug level logging IMPORTANT: Enabling debug level logging should http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB05349&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB05349 Mon, 20 Aug 2012 00:00:00 EDT Wi-Fi music sync installation and setup with BlackBerry Desktop Software 2.0 for Mac BlackBerry® Desktop Software 2.1 for Mac BlackBerry® smartphones Wi-Fi® The Wi-Fi® Music Sync feature in BlackBerry® Desktop Software is designed for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24663&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24663 Fri, 25 May 2012 00:00:00 EDT Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software BlackBerry® Desktop Software 2.0 to 2.3 Mac OS Most of the data on the BlackBerry® smartphone, including email messages, organizer data, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18776&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18776 Wed, 11 Apr 2012 00:00:00 EDT This BlackBerry device requires write permissions on your media card to sync your media files displayed when attempting to synchronize media using BlackBerry Desktop Software for Mac An error message, This BlackBerry device requires write http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27564&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB27564 Thu, 12 Jan 2012 00:00:00 EST When going to Applications the user is prompted to update BlackBerry Desktop Software for Mac, however, after clicking Download the software is not updated When going to Applications the user is prompted with the message A newer version of http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27883&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB27883 Wed, 14 Dec 2011 00:00:00 EST