http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Fri, 24 May 2013 12:51:16 EDT Synchronization Error. An error has occurred during an attempt to update a device database record appears during a wired address book synchronization with BlackBerry Desktop Software BlackBerry Desktop Software 6.0 to 7.1 BlackBerry Bold http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31752&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31752 Tue, 08 Jan 2013 00:00:00 EST Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook BlackBerry Desktop Software 6.0.2 to 7.1 (Windows) BlackBerry PlayBook The following table lists Knowledge Base http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27424&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27424 Tue, 27 Nov 2012 00:00:00 EST Not all Calendar entries are synchronized with Microsoft Outlook BlackBerry Desktop Software 4.5 to 7.0 Microsoft Outlook BlackBerry Device Software 4.3 to 5.0 BlackBerry 6 to BlackBerry 7.1 When synchronizing Calendar entries using the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17106&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17106 Fri, 02 Nov 2012 00:00:00 EDT How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Software for Windows BlackBerry Desktop Software 6.0 to 7.1 Warning: It is advised to backup the data on the BlackBerry smartphone prior to performing http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB11320&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11320 Fri, 02 Nov 2012 00:00:00 EDT How to setup organizer data synchronization using BlackBerry Desktop Software BlackBerry Desktop Manager 4.5 to 5.0 BlackBerry Desktop Software 6.0 to 7.1 BlackBerry Device Software 4.0 to 5.0 BlackBerry 6 BlackBerry 7 Task 1 To configure a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB03315&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB03315 Tue, 16 Oct 2012 00:00:00 EDT How to take a screen shot of the BlackBerry smartphone using the loader.exe tool BlackBerry Desktop Manager 4.7 to 7.0 To take a screen shot of the active display on a BlackBerry® smartphone, complete the following steps:    Option 1: http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18982&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18982 Wed, 03 Oct 2012 00:00:00 EDT How to use a BlackBerry smartphone as a tethered modem using the BlackBerry Desktop Software BlackBerry Desktop Software 6.0 to 7.1 Depending on the wireless service provider, a BlackBerry smartphone can be connected to a computer with a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24629&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24629 Wed, 03 Oct 2012 00:00:00 EDT How to extract the event logs on a BlackBerry smartphone BlackBerry® Desktop Software (Mac OS) BlackBerry® Desktop Software (Windows) BlackBerry® smartphones Step 1 - Enable Debug level logging IMPORTANT: Enabling debug level logging should http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB05349&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB05349 Mon, 20 Aug 2012 00:00:00 EDT How to turn on advanced synchronization logging if a wired synchronization fails BlackBerry® Desktop Software 4.5 to 6.1 When synchronization does not complete for a BlackBerry® smartphone, the cause can vary. To debug Intellisync® http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB01451&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB01451 Wed, 15 Aug 2012 00:00:00 EDT Error encounter. Error code – 0x80040fb3. Check documentation” appears during a wired synchronization with the BlackBerry Desktop Software BlackBerry® Desktop Manager 4.5 to 5.0 BlackBerry® Desktop Software 6.0 to 6.1 Microsoft® Outlook® DT http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB14818&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB14818 Thu, 09 Aug 2012 00:00:00 EDT