http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sat, 25 May 2013 19:45:03 EDT Desktop Software shows that the mail system is off line when attempting to wired activate for Outlook users BlackBerry Desktop Software 6.1 DT 1423356 When selecting Microsoft Exchange (Microsoft Outlook Client) as the email system for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27978&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27978 Fri, 05 Apr 2013 00:00:00 EDT BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience. message appears when launching BlackBerry Desktop Software BlackBerry Desktop Software 6.1 and 7.1 Windows XP Windows Vista When http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31212&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31212 Tue, 02 Apr 2013 00:00:00 EDT How to save or copy encrypted files from the media card in a BlackBerry smartphone to a computer BlackBerry Desktop Software 6.1 BlackBerry smartphones When Encryption is enabled for the Media Card in a BlackBerry smartphone the files will http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31506&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31506 Tue, 02 Apr 2013 00:00:00 EDT Synchronization Error. An error has occurred during an attempt to update a device database record appears during a wired address book synchronization with BlackBerry Desktop Software BlackBerry Desktop Software 6.0 to 7.1 BlackBerry Bold http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31752&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31752 Tue, 08 Jan 2013 00:00:00 EST Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook BlackBerry Desktop Software 6.0.2 to 7.1 (Windows) BlackBerry PlayBook The following table lists Knowledge Base http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27424&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27424 Tue, 27 Nov 2012 00:00:00 EST How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software BlackBerry Desktop Software 6.1 to 7.1 BlackBerry Device Software 4.3 to 5.0 BlackBerry 6 BlackBerry 7 The Support Tools section provides the ability http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31291&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31291 Thu, 15 Nov 2012 00:00:00 EST Not all Calendar entries are synchronized with Microsoft Outlook BlackBerry Desktop Software 4.5 to 7.0 Microsoft Outlook BlackBerry Device Software 4.3 to 5.0 BlackBerry 6 to BlackBerry 7.1 When synchronizing Calendar entries using the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17106&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17106 Fri, 02 Nov 2012 00:00:00 EDT How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Software for Windows BlackBerry Desktop Software 6.0 to 7.1 Warning: It is advised to backup the data on the BlackBerry smartphone prior to performing http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB11320&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB11320 Fri, 02 Nov 2012 00:00:00 EDT How to update BlackBerry Device Software using BlackBerry Desktop Software for Windows BlackBerry Desktop Software 6.1 to 7.1 There are several reasons to update the BlackBerry Device Software that include: To access new applications and http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB03901&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB03901 Mon, 29 Oct 2012 00:00:00 EDT How to setup organizer data synchronization using BlackBerry Desktop Software BlackBerry Desktop Manager 4.5 to 5.0 BlackBerry Desktop Software 6.0 to 7.1 BlackBerry Device Software 4.0 to 5.0 BlackBerry 6 BlackBerry 7 Task 1 To configure a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB03315&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB03315 Tue, 16 Oct 2012 00:00:00 EDT An error has occurred while downloading software for your device. Please verify your internet connection or try again later appears while attempting to upgrade or install BlackBerry Device Software BlackBerry 6 BlackBerry 7 BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31007&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31007 Thu, 11 Oct 2012 00:00:00 EDT