http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Fri, 24 May 2013 03:33:47 EDT Desktop Software shows that the mail system is off line when attempting to wired activate for Outlook users BlackBerry Desktop Software 6.1 DT 1423356 When selecting Microsoft Exchange (Microsoft Outlook Client) as the email system for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27978&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27978 Fri, 05 Apr 2013 00:00:00 EDT BlackBerry Desktop Redirector is not a supported email integration type with the BlackBerry PlayBook or BlackBerry 10 smartphone BlackBerry Desktop Software 5.0 and earlier BlackBerry PlayBook OS BlackBerry 10 OS The BlackBerry Desktop http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27066&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27066 Fri, 15 Mar 2013 00:00:00 EDT Not all Calendar entries are synchronized with Microsoft Outlook BlackBerry Desktop Software 4.5 to 7.0 Microsoft Outlook BlackBerry Device Software 4.3 to 5.0 BlackBerry 6 to BlackBerry 7.1 When synchronizing Calendar entries using the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17106&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17106 Fri, 02 Nov 2012 00:00:00 EDT How to setup organizer data synchronization using BlackBerry Desktop Software BlackBerry Desktop Manager 4.5 to 5.0 BlackBerry Desktop Software 6.0 to 7.1 BlackBerry Device Software 4.0 to 5.0 BlackBerry 6 BlackBerry 7 Task 1 To configure a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB03315&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB03315 Tue, 16 Oct 2012 00:00:00 EDT How to take a screen shot of the BlackBerry smartphone using the loader.exe tool BlackBerry Desktop Manager 4.7 to 7.0 To take a screen shot of the active display on a BlackBerry® smartphone, complete the following steps:    Option 1: http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18982&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18982 Wed, 03 Oct 2012 00:00:00 EDT How to extract the event logs on a BlackBerry smartphone BlackBerry® Desktop Software (Mac OS) BlackBerry® Desktop Software (Windows) BlackBerry® smartphones Step 1 - Enable Debug level logging IMPORTANT: Enabling debug level logging should http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB05349&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB05349 Mon, 20 Aug 2012 00:00:00 EDT How to turn on advanced synchronization logging if a wired synchronization fails BlackBerry® Desktop Software 4.5 to 6.1 When synchronization does not complete for a BlackBerry® smartphone, the cause can vary. To debug Intellisync® http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB01451&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB01451 Wed, 15 Aug 2012 00:00:00 EDT Error encounter. Error code – 0x80040fb3. Check documentation” appears during a wired synchronization with the BlackBerry Desktop Software BlackBerry® Desktop Manager 4.5 to 5.0 BlackBerry® Desktop Software 6.0 to 6.1 Microsoft® Outlook® DT http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB14818&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB14818 Thu, 09 Aug 2012 00:00:00 EDT Unknown Error Reported appears when synchronization settings are configured in the BlackBerry Desktop Manager BlackBerry® Desktop Software 4.5 to 6.1 Microsoft® Windows XP SP3, Windows® 7 and Windows® Vista™ DT 1060423 DT 808920 DT 814806 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13801&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13801 Thu, 09 Aug 2012 00:00:00 EDT BlackBerry Desktop Manager abruptly closes when opened from Windows BlackBerry® Desktop Manager 4.2 BlackBerry® Desktop Manager 5.0 BlackBerry® Desktop Software 6.0 to 7.1 Windows® The BlackBerry® Desktop Manager abruptly closes when opened http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13194&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13194 Thu, 09 Aug 2012 00:00:00 EDT Some or all organizer data does not synchronize with BlackBerry Desktop Software with no error messages displayed BlackBerry® Desktop Manager 4.0 to 5.0 SP1 BlackBerry® Desktop Software 6.0 and 6.1 Microsoft Outlook Some or all organizer http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB14518&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB14518 Wed, 25 Jul 2012 00:00:00 EDT Connector Specific Error when synchronizing with a BlackBerry smartphone running BlackBerry 6 or BlackBerry 7 BlackBerry® Desktop Software 4.5 to 5.0.1 BlackBerry® smartphones BlackBerry® 6 BlackBerry® 7 DT 724224 While synchronizing PIM http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26181&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26181 Mon, 23 Jul 2012 00:00:00 EDT