http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sun, 19 May 2013 04:59:30 EDT The BlackBerry Administration Service or Web Desktop Manager does not display or detect the connected BlackBerry smartphone BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Server Express 5.0 SP1 to 5.0 SP4 BlackBerry Business Cloud http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18402&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18402 Fri, 17 May 2013 00:00:00 EDT How to locate and change the SRP ID and SRP Authentication Key in BlackBerry Enterprise Server BlackBerry Enterprise Service 10 to 10.1 BlackBerry Device Service 6.2 BlackBerry Enterprise Server 4.0 to 5.0 BlackBerry 6 to 7.1 BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB04744&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04744 Fri, 17 May 2013 00:00:00 EDT Access Denied: Insecure SSL Request when trying to access LinkedIn application on a BlackBerry smartphone that is activated on a BlackBerry Enterprise Server which is configured to use MDS Connection Service BlackBerry Enterprise Server http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31147&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31147 Thu, 16 May 2013 00:00:00 EDT Applications are repeatedly deployed to a BlackBerry smartphone running BlackBerry 7 after a reboot or hard reset even if the applications are already installed BlackBerry Enterprise Server 5.0 BlackBerry 7 DT 2352944 Applications are http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29258&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29258 Wed, 15 May 2013 00:00:00 EDT After adding BlackBerry Enterprise Server 5.0.3 to BlackBerry Enterprise Service 10, an error reports that there is missing data from the BlackBerry Enterprise Server 5.0.3 BlackBerry Enterprise Service 10 BlackBerry Enterprise Server 5.0.3 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34205&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34205 Tue, 14 May 2013 00:00:00 EDT How to create an administrator account for the BlackBerry Administration Service BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Service 10 To create a BlackBerry Administration Service account, perform the following steps: In the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB22415&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB22415 Mon, 13 May 2013 00:00:00 EDT Firewall and connection requirements for the BlackBerry Enterprise Server, BlackBerry Device Service, and Universal Device Service BlackBerry Enterprise Server BlackBerry Device Service Universal Device Service To establish a connection http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB03735&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB03735 Thu, 09 May 2013 00:00:00 EDT Failed to login to Enterprise Messenger client, Someone has signed in to your account from a different computer BlackBerry Enterprise Server 5.0 SP3 BlackBerry Collaboration Service Microsoft Lync 2010 BlackBerry Client for use with http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27979&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27979 Tue, 07 May 2013 00:00:00 EDT How to manually update the device and vendor xml files in BlackBerry Enterprise Server BlackBerry Enterprise Server 4.1 for IBM Lotus Domino BlackBerry Enterprise Server 4.1 for Microsoft Exchange BlackBerry Enterprise Server 5.0 for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28532&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28532 Tue, 30 Apr 2013 00:00:00 EDT Wireless Synchronization option is missing or not available for the contact list, memo list, task list, and calendar BlackBerry Enterprise Server BlackBerry Business Cloud Services BlackBerry smartphones BlackBerry 6.0 to 7.1 BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB10594&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB10594 Mon, 29 Apr 2013 00:00:00 EDT BlackBerry Administration Service console is not accessible due to a port conflict with other software BlackBerry Enterprise Server 5.0 Microsoft Windows Server 2008 When the BlackBerry Enterprise Server 5.0 installation process has http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18175&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18175 Fri, 26 Apr 2013 00:00:00 EDT Unable to connect to a HTTPS secure connection from an application on the BlackBerry smartphone when using BlackBerry Mobile Data Service through a proxy server or pac file BlackBerry Enterprise Server 4.0 to 5.0 SP3 DT 914899 DT 2737990 An http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28342&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28342 Fri, 26 Apr 2013 00:00:00 EDT How to change the port number that the BlackBerry Enterprise Server services connect to on the Microsoft SQL Server BlackBerry Enterprise Server Microsoft SQL Server In certain circumstances it may be required to change the SQL port that http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32651&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32651 Mon, 22 Apr 2013 00:00:00 EDT BlackBerry Collaboration Service starts but does not allow Enterprise Messenger to log in BlackBerry Enterprise Server 5.0 SP3 to SP4 BlackBerry Collaboration Service Microsoft Office Communications Server 2007 R2 Microsoft Lync Server 2010 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27785&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27785 Mon, 22 Apr 2013 00:00:00 EDT SourceNotesState, Notes session error on source error appears when migrating a BlackBerry smartphone user via BlackBerry Enterprise Transporter tool in a BlackBerry Enterprise Server for Domino environment BlackBerry Enterprise Server for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29825&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29825 Fri, 19 Apr 2013 00:00:00 EDT MDS-CS csv files are created in the Logs root folder on the BlackBerry Enterprise Server BlackBerry Enterprise Server 5.0 SP4 to 5.0 SP4 MR1 DT 6397068 After upgrading or installing a new BlackBerry Server 5.0 SP4 or 5.0 SP4 MR1, a log file http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33420&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33420 Fri, 19 Apr 2013 00:00:00 EDT