http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Thu, 23 May 2013 00:07:51 EDT The BlackBerry Administration Service or Web Desktop Manager does not display or detect the connected BlackBerry smartphone BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Server Express 5.0 SP1 to 5.0 SP4 BlackBerry Business Cloud http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18402&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18402 Fri, 17 May 2013 00:00:00 EDT How to create an administrator account for the BlackBerry Administration Service BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Service 10 To create a BlackBerry Administration Service account, perform the following steps: In the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB22415&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB22415 Mon, 13 May 2013 00:00:00 EDT Assigning service account permissions for a BlackBerry Enterprise Server for Microsoft Exchange BlackBerry Enterprise Server for Microsoft Exchange BlackBerry Enterprise Server Express for Microsoft Exchange BlackBerry Professional Software http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB02276&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB02276 Fri, 10 May 2013 00:00:00 EDT BlackBerry Enterprise Server support for Microsoft Exchange Server 2013 BlackBerry Enterprise Server 5.0 SP4 for Microsoft Exchange BlackBerry Enterprise Server Express 5.0 SP4 for Microsoft Exchange Microsoft Exchange Server 2013 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33406&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33406 Fri, 10 May 2013 00:00:00 EDT Configuring constrained delegation for the Microsoft Active Directory account using the ADSIEdit tool to turn on single sign-on for the BlackBerry Administration Service BlackBerry Enterprise Server 5.0 SP2 to SP3 BlackBerry Enterprise http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB22717&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB22717 Thu, 09 May 2013 00:00:00 EDT Page cannot be displayed appears when accessing the BlackBerry Administration Service web console after running out of space on the hard disk BlackBerry Enterprise Server 5.0 The BlackBerry Administration Service - Application Server http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29178&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29178 Tue, 07 May 2013 00:00:00 EDT BlackBerry Controller service fails to start with service-specific error code 5003 or 5010 BlackBerry Enterprise Server 4.0 to 4.1 for Microsoft Exchange BlackBerry Enterprise Server Express 5.0 SP4 for Microsoft Exchange BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB16001&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB16001 Tue, 07 May 2013 00:00:00 EDT BlackBerry Administration service cannot find the record you are looking for. Verify the search criteria you specified and try again. is displayed when adding a specific user to the BlackBerry Administration Service BlackBerry Enterprise http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31274&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31274 Fri, 03 May 2013 00:00:00 EDT How to manually update the device and vendor xml files in BlackBerry Enterprise Server BlackBerry Enterprise Server 4.1 for IBM Lotus Domino BlackBerry Enterprise Server 4.1 for Microsoft Exchange BlackBerry Enterprise Server 5.0 for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28532&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28532 Tue, 30 Apr 2013 00:00:00 EDT How to use the BlackBerry Calendar Synchronization Tool using Traittool.exe BlackBerry Enterprise Server 4.1 SP6 to 5.0 SP4 for Microsoft Exchange BlackBerry Enterprise Server Express 5.0 SP1 to 5.0 SP3 for Microsoft Exchange The http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18548&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18548 Thu, 11 Apr 2013 00:00:00 EDT February 2013 Daylight Savings Time Update BlackBerry Enterprise Server BlackBerry Device Software 4.2.0.74 to 5.0 BlackBerry 6 to 7 The February 2013 Daylight Savings Time update has been replaced by the April 2013 Daylight Savings Time http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33732&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33732 Tue, 09 Apr 2013 00:00:00 EDT April 2013 Daylight Savings Time Update BlackBerry Enterprise Server BlackBerry Device Software 4.2.0.74 to 5.0 BlackBerry 6 to 7 The April 2013 Daylight Savings Time (DST) update replaces the February 2013 DST update. It is a cumulative http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34059&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34059 Tue, 09 Apr 2013 00:00:00 EDT