http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Wed, 19 Jun 2013 06:41:42 EDT How to switch Licensing servers for BlackBerry Enterprise Service 10 BlackBerry Enterprise Service 10 version 10.1 The BlackBerry Licensing service is installed on the same server as the BlackBerry UI components. Even though multiple UI http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34147&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34147 Tue, 18 Jun 2013 00:00:00 EDT Removing user accounts and wiping organizational data from smartphones with BlackBerry Balance BlackBerry Enterprise Server 5.0 SP3 BlackBerry Balance BlackBerry 6 bundle 1478 and higher There are several methods for removing BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27289&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27289 Fri, 14 Jun 2013 00:00:00 EDT Public contact folders are not available when managing a BlackBerry smartphone user's email settings in the BlackBerry Administration Service BlackBerry Enterprise Server 5.0 for Microsoft Exchange BlackBerry Enterprise Server Express 5.0 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18162&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18162 Fri, 14 Jun 2013 00:00:00 EDT One or more error occurred. Users were not deleted when attempting to delete a BlackBerry smartphone user within the BlackBerry Administration Service BlackBerry Enterprise Server 5.0 When deleting a BlackBerry smartphone user in the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28578&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28578 Thu, 13 Jun 2013 00:00:00 EDT The BlackBerry Administration Service restarts before it finishes loading after having edited service-port-bindings.xml BlackBerry Enterprise Server 5.0 to 5.0 SP4 After making changes to service-port-bindings.xml, when attempting to access http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32907&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32907 Wed, 12 Jun 2013 00:00:00 EDT How to activate an iOS device or Android device to BlackBerry Enterprise Server 10 version 10.1 BlackBerry Enterprise Service 10 version 10.1 iOS device Android device Activations for BlackBerry Enterprise Service 10 version 10.1 now go http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34260&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34260 Wed, 12 Jun 2013 00:00:00 EDT Firewall and connection requirements for the BlackBerry Enterprise Server, BlackBerry Device Service, and Universal Device Service BlackBerry Enterprise Server BlackBerry Device Service Universal Device Service To establish a connection http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB03735&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB03735 Wed, 12 Jun 2013 00:00:00 EDT Send a PIN or email message to all users or a group of users from the BlackBerry Enterprise Server BlackBerry Enterprise Server 2.1 to 5.0 Complete one of the following to send a PIN message or e-mail message to all users on the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB00306&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB00306 Fri, 07 Jun 2013 00:00:00 EDT Change the log levels for BlackBerry Enterprise Server components BlackBerry Enterprise Server 4.1 to 5.0 SP4 To set the log level to a higher level than 4, see the Additional Information section of this article. BlackBerry Enterprise http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB00765&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB00765 Fri, 07 Jun 2013 00:00:00 EDT Assigning service account permissions for a BlackBerry Enterprise Server for Microsoft Exchange BlackBerry Enterprise Server for Microsoft Exchange BlackBerry Enterprise Server Express for Microsoft Exchange BlackBerry Professional Software http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB02276&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB02276 Fri, 07 Jun 2013 00:00:00 EDT After adding BlackBerry Enterprise Server 5.0.3 to BlackBerry Enterprise Service 10, an error reports that there is missing data from the BlackBerry Enterprise Server 5.0.3 BlackBerry Enterprise Service 10 BlackBerry Enterprise Server 5.0.3 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34205&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34205 Thu, 06 Jun 2013 00:00:00 EDT BlackBerry Collaboration Service does not stay started due to port issues BlackBerry Enterprise Server 5.0 SP3 to SP4 BlackBerry Collaboration Service Microsoft Office Communications Server 2007 R2 Microsoft Lync 2010 The following log http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32042&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32042 Thu, 06 Jun 2013 00:00:00 EDT Firewall and connection requirements for access to the BlackBerry Infrastructure using Wi-Fi technology BlackBerry smartphones Wi-Fi technology A BlackBerry smartphone has the ability to connect over a Wi-Fi connection to the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24611&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24611 Thu, 06 Jun 2013 00:00:00 EDT BlackBerry Enterprise Server support for Microsoft Exchange Server 2013 BlackBerry Enterprise Server 5.0 SP4 for Microsoft Exchange BlackBerry Enterprise Server Express 5.0 SP4 for Microsoft Exchange Microsoft Exchange Server 2013 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33406&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33406 Wed, 05 Jun 2013 00:00:00 EDT Supported upgrade paths to BlackBerry Enterprise Server 5.0 SP4 BlackBerry Enterprise Server The upgrade to BlackBerry Enterprise Server 5.0 SP4 will be a gradual upgrade. For BlackBerry Enterprise Server 4.0 the recommended upgrade path is http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34367&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34367 Wed, 05 Jun 2013 00:00:00 EDT How to back up and restore the BlackBerry Configuration Database BlackBerry Enterprise Server 3.6 to 5.0 SP4 Microsoft SQL Server Desktop Engine (MSDE) Microsoft SQL Server 2005 Microsoft SQL Server 2008 To back up the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB10292&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB10292 Mon, 03 Jun 2013 00:00:00 EDT Deleting a Work Service Book from the BlackBerry smartphone wipes the device BlackBerry Enterprise Server 5.0 SP3 to SP4 BlackBerry 6 to 7.1 BlackBerry Balance When deleting a BlackBerry Enterprise Server Service Book, or Desktop Service http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34372&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34372 Mon, 03 Jun 2013 00:00:00 EDT The BlackBerry Synchronization Service terminates repeatedly pointing to a log share used by another BlackBerry Synchronization Service BlackBerry Enterprise Server 5.0 SP4 MR1, MR2, MR3 DT 7105697 DT 7105701 The BlackBerry Synchronization http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34370&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34370 Fri, 31 May 2013 00:00:00 EDT The BlackBerry smartphone is unable to transmit data over the wireless network after a hard reset when the Force Content Protection of Master keys IT Policy is set to Yes on the smartphone BlackBerry smartphones BlackBerry 6 to 7.1 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33110&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33110 Fri, 31 May 2013 00:00:00 EDT New IP addresses for SRP host us.srp.blackberry.com and possible BlackBerry Enterprise Server configuration updates BlackBerry Enterprise Server On April 27, 2013 BlackBerry decommissioned IP addresses 204.187.87.33 and 206.51.26.33, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27269&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27269 Fri, 31 May 2013 00:00:00 EDT How to troubleshoot SRP connectivity issues BlackBerry Enterprise Server Complete the following tasks to troubleshoot Server Routing Protocol (SRP) connectivity issues: Run the BlackBerry Enterprise Server BBSRPTest.exe tool. Locate the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB02068&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB02068 Fri, 31 May 2013 00:00:00 EDT BlackBerry Collaboration Service times out and shuts down BlackBerry Enterprise Server 5.0 SP3 to SP4 BlackBerry Enterprise Service 10 version 10.1 BlackBerry Collaboration Service Microsoft Office Communications Server 2007 R2 Microsoft http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28399&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28399 Fri, 31 May 2013 00:00:00 EDT How to enable Verbose HTTP and IPPP logging for the BlackBerry MDS Connection Service BlackBerry Enterprise Server 2.2 to 5.0 SP4 BlackBerry MDS Connection Service Turning on Hypertext Transfer Protocol (HTTP) logging for the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB02393&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB02393 Thu, 30 May 2013 00:00:00 EDT BlackBerry Administration Service will not stay running after applying 5.0 SP4 Maintenance Release 1, 2, or 3 BlackBerry Enterprise Server 5.0 SP4 MR1, MR2 and MR3 Windows Server 2008 Windows Server 2012 DT 6489174 After applying http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33436&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33436 Thu, 30 May 2013 00:00:00 EDT Installing BlackBerry Manager on a computer running Windows Vista or Windows 7 BlackBerry Enterprise Server 4.1 Windows 7 When installing the BlackBerry Manager on a computer that is running Windows Vista or Windows 7, the Setup Wizard http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13808&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB13808 Wed, 29 May 2013 00:00:00 EDT Unable to log on to BlackBerry Administration Service due to clock time skew BlackBerry Enterprise Server 5.0 BlackBerry Business Cloud Services for Microsoft Office 365 DT 301644 If a time skew (difference) exists between the server clock http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18177&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18177 Wed, 29 May 2013 00:00:00 EDT How to enable and configure the Enterprise Service Policy BlackBerry Enterprise Server 4.1 and 5.0.4 MR4 The Enterprise Service Policy can be turned on to control which BlackBerry smartphones can connect to the BlackBerry Enterprise Server. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB10231&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB10231 Wed, 29 May 2013 00:00:00 EDT Uncaught exception: Could not add listener - not permitted by your IT Policy appears on the BlackBerry smartphone BlackBerry 7 BlackBerry Enterprise Server DT 6362412 After the BlackBerry smartphone is restarted, the following error is http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33972&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33972 Tue, 28 May 2013 00:00:00 EDT How to enable wireless synchronization of Suggested Contacts BlackBerry Enterprise Server BlackBerry 6 to 7.1 BlackBerry Device Software 5.0 Microsoft Outlook 2010 In Microsoft Outlook 2010 the Suggested Contacts feature was introduced to http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29653&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29653 Mon, 27 May 2013 00:00:00 EDT BlackBerry Administration Service will not completely load and will stick at approximately 425MB BlackBerry Enterprise Server Express for Microsoft Exchange 5.0 SP4 The BlackBerry Administration Service process will not completely load and http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33435&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33435 Fri, 24 May 2013 00:00:00 EDT Missing data from BES 5.0.4 - BlackBerry Enterprise Server message displayed in BlackBerry Management Studio console BlackBerry Management Studio BlackBerry Enterprise Service 10.1 BlackBerry Enterprise Server 5.0 SP4 Following the addition http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34315&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34315 Fri, 24 May 2013 00:00:00 EDT