http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sat, 25 May 2013 21:38:08 EDT An error occurred when the BlackBerry MVS was processing line 1 of the CSV file. appears when attempting to import users into the BlackBerry Mobile Voice System Console. BlackBerry MVS 5.0 to 5.2 When importing users into the BlackBerry MVS http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33331&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33331 Thu, 24 Jan 2013 00:00:00 EST How to change Network Hand off options from the BlackBerry Mobile Voice System client BlackBerry Mobile Voice System 5.1 to 5.2 The BlackBerry MVS 5.1 to 5.2 client has a feature to move calls between cellular and Wi-Fi transports with http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31695&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31695 Thu, 06 Dec 2012 00:00:00 EST How to verify BlackBerry Mobile Voice System client registration and provisioning BlackBerry Mobile Voice System 5.0 to 5.2 Sometimes it may be necessary to check the BlackBerry MVS status on a BlackBerry smartphone. To verify the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31629&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31629 Thu, 06 Dec 2012 00:00:00 EST Upgrading to this version of the BlackBerry MVS software is not supported error is generated when attempting to upgrade to BlackBerry Mobile Voice System 5.2. BlackBerry MVS 5.0 to 5.2 When running the BlackBerry MVS 5.2 installation file http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32517&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32517 Mon, 15 Oct 2012 00:00:00 EDT How to move an active BlackBerry MVS Call from Mobile to Wi-Fi. BlackBerry MVS for Cisco Integration Blackberry Enterprise Server 5.0 to 5.0 SP3 Cisco Unified Call Manager The BlackBerry Mobile Voice System has the capability to move calls http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31616&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31616 Fri, 12 Oct 2012 00:00:00 EDT CSV file failed to import. User name is not a recognized user name on the BlackBerry Enterprise Server. BlackBerry® Mobile Voice System 5.0 SP1 BlackBerry® Mobile Voice System 5.1 When adding users with a CSV file containing the following http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27433&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27433 Mon, 30 Jul 2012 00:00:00 EDT BlackBerry Mobile Voice System Calls fail when the mobile number is unknown. BlackBerry® Mobile Voice System 4.6.1 for Cisco® Unified Communications Manager BlackBerry® Mobile Voice System 5.0 When a mobile number is not correctly http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25583&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25583 Fri, 27 Jul 2012 00:00:00 EDT Voice over Wi-Fi transport with BlackBerry Mobile Voice System on a home network results in poor call quality BlackBerry® Mobile Voice System (MVS) 5.0 BlackBerry® Mobile Voice System (MVS) 5.1 The audio can be choppy and calls may not http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23045&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23045 Thu, 21 Jun 2012 00:00:00 EDT Two notification icons for BlackBerry MVS 5.0 SP1 appear on the Home screen of a BlackBerry smartphone with BlackBerry Device Software 6.0 BlackBerry® Mobile Voice System (BlackBerry MVS) 5.0 SP1 BlackBerry® Device Software 6.0 BlackBerry® http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17165&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB17165 Thu, 14 Jun 2012 00:00:00 EDT Troubleshooting registration issues with BlackBerry Mobile Voice System 5.0 When a BlackBerry® Mobile Voice Sysytem (MVS) 5.0 user is set up to use BlackBerry MVS, the BlackBerry MVS 5.0 Client must register with the BlackBerry MVS Server. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB22769&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB22769 Wed, 22 Feb 2012 00:00:00 EST Potential registration performance issue when BlackBerry MVS service is restarted with a large user base If the BlackBerry MVS service is restarted with a larger user base, the registration process potentially could have performance issues http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18951&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18951 Thu, 26 Jan 2012 00:00:00 EST