http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Tue, 18 Jun 2013 16:41:48 EDT What is the BlackBerry Device Analyzer BlackBerry 7 BlackBerry smartphones The BlackBerry Device Analyzer is an application included with BlackBerry 7.1 smartphones. It is designed to assist in identifying possible issues with the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29379&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29379 Thu, 28 Mar 2013 00:00:00 EDT Unable to view the location of the device from the BlackBerry Protect website BlackBerry Protect for BlackBerry smartphones 1.0.10.25 BlackBerry Protect Web Portal When attempting to locate the BlackBerry smartphone from the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31273&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31273 Tue, 26 Feb 2013 00:00:00 EST How to backup data on the BlackBerry device BlackBerry ID BlackBerry Link BlackBerry PlayBook BlackBerry smartphones BlackBerry Internet Service BlackBerry Enterprise Server BlackBerry Desktop Software BlackBerry 10 Backing up data from http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33505&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33505 Tue, 19 Feb 2013 00:00:00 EST BlackBerry ID lockout behavior BlackBerry PlayBook tablet BlackBerry smartphones BlackBerry ID BlackBerry App World storefront 2 BlackBerry Protect 1.0 BlackBerry News Feeds 1.0 BlackBerry ID is the master key to BlackBerry smartphone http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24157&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24157 Tue, 08 Jan 2013 00:00:00 EST What does the Application Control Policy Is access to corporate data allowed prevent BlackBerry smartphones BlackBerry Enterprise Server 5.0 SP3 BlackBerry 7.1 BlackBerry 7 BlackBerry 6 With the introduction of BlackBerry 6 BlackBerry 7 and http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32922&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32922 Fri, 23 Nov 2012 00:00:00 EST How to use BlackBerry Protect to back up data on a BlackBerry smartphone BlackBerry Protect for BlackBerry smartphones BlackBerry Device Software 4.6 to 5.0 BlackBerry 6 BlackBerry 7 BlackBerry Protect can be used to automatically back up http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25062&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25062 Thu, 22 Nov 2012 00:00:00 EST Active Directory group contacts are not displayed in BlackBerry Enterprise Messenger contact list BlackBerry Enterprise Messenger Client Microsoft Office Communications Server 2007 Microsoft Lync Server 2010 After logging into Enterprise http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28923&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28923 Wed, 14 Nov 2012 00:00:00 EST Your wireless service plan does not include BlackBerry Protect. Service plan for device does not support this application appears when trying to login to the BlackBerry Protect application on the BlackBerry smartphone BlackBerry Protect for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26037&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB26037 Mon, 12 Nov 2012 00:00:00 EST How to use BlackBerry Protect to restore data to a BlackBerry smartphone BlackBerry Device Software 5.0 BlackBerry Protect application BlackBerry 6 BlackBerry 7 Data restored from a backup file is merged with any existing data on the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25063&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25063 Fri, 02 Nov 2012 00:00:00 EDT Prefix Field in Gmail contacts causes contact information to synchronize incorrectly with the BlackBerry Smartphone BlackBerry® Internet Service BlackBerry® smartphones Gmail® The Prefix field contained in the contacts section of Gmail does http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25753&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25753 Mon, 13 Aug 2012 00:00:00 EDT Unable to access BlackBerry Protect backup files BlackBerry® smartphones BlackBerry® Protect for BlackBerry smartphones DT 972275 When using BlackBerry® Protect for BlackBerry smartphones, the backup completes but the backup is not listed http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29065&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29065 Tue, 05 Jun 2012 00:00:00 EDT BlackBerry Protect for BlackBerry smartphones does not display any backup files to restore BlackBerry® smartphones BlackBerry® Protect™ app After reinstalling the BlackBerry® Protect™ app, or after a security wipe or reset to factory were http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB31489&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB31489 Mon, 28 May 2012 00:00:00 EDT