http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Sat, 25 May 2013 15:34:24 EDT How to remove the BlackBerry Pushcast Player from a BlackBerry smartphone To remove the BlackBerry® Pushcast™ Player from the BlackBerry® smartphone, complete the following steps: For BlackBerry Device Software 4.1 to 4.7 Click the Options http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23644&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23644 Tue, 10 Jan 2012 00:00:00 EST How to determine the BlackBerry® Pushcast Player version To determine the version of the BlackBerry® Pushcast Player running on a BlackBerry smartphone, take the following steps: On the BlackBerry® smartphone, launch the BlackBerry® http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23616&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23616 Mon, 19 Dec 2011 00:00:00 EST How to turn off notification emails sent when new content is delivered to the BlackBerry smartphone By default, a notification email message is sent each time content is sent to the BlackBerry® smartphone. To turn off this feature, take the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23581&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23581 Mon, 19 Dec 2011 00:00:00 EST How to create a new user with the Manager role and assign that user groups to manage To create a new user with the Manager role and assign that user groups to manage, please follow these steps: Create a new user with the Manager role: Log http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23552&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23552 Mon, 19 Dec 2011 00:00:00 EST Email notifications from transaction@chalk.com are received on the BlackBerry smartphone When the BlackBerry® Pushcast™ Player registers initially and content is delivered to the BlackBerry® smartphone, it uses email notifications from http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23560&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23560 Thu, 15 Dec 2011 00:00:00 EST BlackBerry smartphone information displays as Unavailable in the Chalk Pushcast Console for BlackBerry Enterprise Server for Domino users BlackBerry® Enterprise Server for IBM® Lotus® Domino® users with Chalk™ Pushcast™ Player 5.6.2 MR 2 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26835&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB26835 Thu, 15 Dec 2011 00:00:00 EST What is the BlackBerry Pushcast Player The BlackBerry® Pushcast™ Software includes several components and applications that authors can use to create, manage, and send mobile content to personal computers or BlackBerry Smartphones. The http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27715&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB27715 Thu, 15 Dec 2011 00:00:00 EST How to backup a BlackBerry Pushcast Software environment When backing up a BlackBerry® Pushcast™ Software environment, it is recommended to backup the following objects and components: Website SSL certificate Installation directory for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27718&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB27718 Thu, 15 Dec 2011 00:00:00 EST How to block, unblock, hide, show, or refresh all BlackBerry Pushcast channels, and refresh content listing Depending on the action you wish to take, follow the steps under the applicable heading below: Block a channel Highlight a channel. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23600&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23600 Thu, 15 Dec 2011 00:00:00 EST How to install the BlackBerry Pushcast Player over the wireless network To install the BlackBerry Pushcast Player over the wireless network, complete the following steps: Open the browser on your BlackBerry® smartphone. If required, remove http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23640&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23640 Thu, 15 Dec 2011 00:00:00 EST How to update the BlackBerry Pushcast Player over the wireless network To update the BlackBerry® Pushcast Player over the wireless network, complete the following steps: Open the browser on the BlackBerry® smartphone. Remove www from the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23654&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23654 Thu, 15 Dec 2011 00:00:00 EST How to find the email address that is set in a user profile on the BlackBerry Pushcast Console To find the email address that is set on a user profile on the BlackBerry® Pushcast Console: Log into the BlackBerry® Pushcast Console. Click on http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23582&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23582 Wed, 14 Dec 2011 00:00:00 EST The BlackBerry Pushcast Console delivery details show the following error: 'Download failed: IOException: java.io.IOException: Invalid url parameter.' The delivery status shown in the Mobile Content Delivery Status Report is stuck in the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23134&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23134 Wed, 14 Dec 2011 00:00:00 EST BlackBerry Pushcast Plug-in for Microsoft PowerPoint is not available for all users when using Microsoft Office 2007 When installing the BlackBerry Pushcast Plug-in for Microsoft PowerPoint on a computer with Microsoft Office 2007, the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25358&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25358 Wed, 14 Dec 2011 00:00:00 EST BlackBerry smartphone locks and causes playback of audio or video files in a Pushcast to stop If the BlackBerry® smartphone has a low security timeout setting, it may lock during video or audio playback. This may cause the video or audio http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23756&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23756 Wed, 14 Dec 2011 00:00:00 EST How to bulk import BlackBerry Pushcast Software users The user import tool uses an Microsoft® Excel® macro to leverage BlackBerry® Pushcast™ APIs to import users into the BlackBerry Pushcast Software. This document’s goal is to describe how http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27927&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB27927 Wed, 14 Dec 2011 00:00:00 EST Audio and video file support for BlackBerry Pushcasts There is a maximum of 100 KB for embedded audio files in the BlackBerry Pushcast Tools. Audio files that exceed 100 KB in size are not embedded. Video files are not embedded, regardless http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23617&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23617 Wed, 14 Dec 2011 00:00:00 EST BlackBerry® Pushcast™ menu is not present in BlackBerry® Pushcast™ Plug-in for Microsoft PowerPoint When an attempt is made to publish content using the BlackBerry® Pushcast™ Plug-in for Microsoft PowerPoint, the BlackBerry® Pushcast™ menu http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23530&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23530 Wed, 14 Dec 2011 00:00:00 EST