http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Wed, 22 May 2013 19:30:55 EDT A check mark and then a red X is displayed when a BlackBerry smartphone running BlackBerry Device Software 5.0 or BlackBerry 6 to 7 sends a message to a BlackBerry 10 smartphone via BlackBerry Messenger 7.0.1.23 BlackBerry Messenger for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34245&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34245 Wed, 22 May 2013 00:00:00 EDT Unable to load new mentions or interactions when selecting the @ tab in Twitter for BlackBerry smartphones 4.0.0.17 on a BlackBerry smartphone running BlackBerry 6.0 to 7.1 Twitter for BlackBerry smartphones 4.0.0.17 BlackBerry 6.0 to 7.1 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34258&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34258 Tue, 14 May 2013 00:00:00 EDT There are too many PIN changes associated with this account (Error ID: 30801) is encountered when attempting to login to BlackBerry World BlackBerry ID BlackBerry World 2.0 to 3.1 BlackBerry smartphones BlackBerry PlayBook tablet When http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25553&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB25553 Fri, 10 May 2013 00:00:00 EDT The icon for the Twitter for BlackBerry smartphones application is missing after upgrading to version 4.1.0.15 Twitter for BlackBerry smartphones 4.1.0.15 BlackBerry 6 to 7 BlackBerry Device Software 4.5 to 5.0 DT 6576150 The icon for the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33293&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33293 Fri, 10 May 2013 00:00:00 EDT Unable to log into BlackBerry World with the BlackBerry ID when the SIM card is removed from the BlackBerry smartphone BlackBerry World BlackBerry ID BlackBerry 7 There are two scenarios whereby a BlackBerry smartphone user is unable to log http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29361&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB29361 Thu, 09 May 2013 00:00:00 EDT Failed to login to Enterprise Messenger client, Someone has signed in to your account from a different computer BlackBerry Enterprise Server 5.0 SP3 BlackBerry Collaboration Service Microsoft Lync 2010 BlackBerry Client for use with http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27979&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27979 Tue, 07 May 2013 00:00:00 EDT Unable to remove a credit card or PayPal account from the BlackBerry ID payment options BlackBerry World BlackBerry ID DT 2487795 Once a credit card or PayPal account is associated in the BlackBerry ID payment options for use with http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB24655&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB24655 Mon, 22 Apr 2013 00:00:00 EDT How to change the billing method for BlackBerry World BlackBerry World 2.0 to 3.0 BlackBerry smartphones BlackBerry World supports several billing methods including PayPal, major credit cards, and payment through the wireless service http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23717&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23717 Mon, 22 Apr 2013 00:00:00 EDT BlackBerry Collaboration Service starts but does not allow Enterprise Messenger to log in BlackBerry Enterprise Server 5.0 SP3 to SP4 BlackBerry Collaboration Service Microsoft Office Communications Server 2007 R2 Microsoft Lync Server 2010 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27785&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27785 Mon, 22 Apr 2013 00:00:00 EDT How to cancel the BBM Music service subscription BBM Music BlackBerry 10 OS BlackBerry 6 to 7.1 BlackBerry Device Software 5.0 Below are the instructions to cancel the BBM Music subscription. On a BlackBerry Smartphone running Device http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33482&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33482 Wed, 17 Apr 2013 00:00:00 EDT How to obtain BlackBerry Enterprise Server and desktop deployment packages for RIM Value-Added Applications BlackBerry Enterprise Server BlackBerry Desktop Software BlackBerry Enterprise Server and desktop deployment packages currently http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB27114&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB27114 Fri, 12 Apr 2013 00:00:00 EDT BBM Music is not available for BlackBerry 10 smartphones BBM Music BlackBerry 10 OS BBM Music is not available for BlackBerry 10 smartphones. BBM Music subscriptions will not automatically cancel when upgrading to a BlackBerry 10 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33774&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33774 Wed, 03 Apr 2013 00:00:00 EDT How to delete BBM Music for BlackBerry smartphones BBM Music BlackBerry 6 to 7.1 BlackBerry Device Software 5.0 To delete BBM Music on the BlackBerry smartphone follow the appropriate steps below: On a BlackBerry smartphone running http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33454&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33454 Wed, 03 Apr 2013 00:00:00 EDT How to remove BBM Music files from the Micro SD card and BlackBerry smartphone internal device memory BBM Music for BlackBerry smartphones BlackBerry smartphones When removing BBM Music from the BlackBerry smartphone and to ensure all http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33481&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33481 Wed, 03 Apr 2013 00:00:00 EDT