http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Wed, 22 May 2013 02:24:31 EDT Documents To Go Files is requesting changes to its application control permissions. message when opening Documents to Go files. BlackBerry® smartphone BlackBerry® Enterprise Server Documents to Go® Premium 2.0 for BlackBerry When opening http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23367&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23367 Wed, 08 Aug 2012 00:00:00 EDT Unable to open email attachments in Documents To Go on a BlackBerry smartphone BlackBerry® smartphones Documents To Go® Premium 1.0 and 2.0, and Standard 1.0 and 2.0 Unable to open email attachments in Documents To Go on a BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23431&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23431 Fri, 03 Aug 2012 00:00:00 EDT How to copy files to BlackBerry smartphone from a computer Windows® XP, Vista™, 7 Documents To Go® Premium 2.0 Documents To Go® Standard 2.0 Documents To Go® Premium 1.0 Documents To Go® Standard 1.0 How to copy files to BlackBerry® http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23386&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23386 Tue, 03 Jul 2012 00:00:00 EDT Unable to open winmail.dat file with Documents To Go BlackBerry® smartphone Documents To Go® Premium 1.0 to 2.0 for BlackBerry Documents To Go® Standard 1.0 to 2.0 for BlackBerry When attempting to open winmail.dat, the file will not open. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23433&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23433 Fri, 15 Jun 2012 00:00:00 EDT How to synchronize Documents to Go files between BlackBerry a smartphone and a Desktop computer BlackBerry® Device Software 4.5 to BlackBerry® 6 BlackBerry® Device Software 4.5 to BlackBerry® 6 Documents To Go® Premium 2.0 for BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23368&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23368 Wed, 30 May 2012 00:00:00 EDT Documents to Go is missing on on BlackBerry 7 OS BlackBerry® OS Software lower than 7.0.0.293 Documents to Go 3.0 BlackBerry 7 Software comes with the Premium version of Documents to Go (3.0.x). With this release, Documents to Go has become http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28741&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28741 Wed, 11 Apr 2012 00:00:00 EDT Copy documents to a BlackBerry smartphone using Mass Storage Mode BlackBerry® smartphone Documents To Go® Premium 2.0 Documents To Go® Standard 2.0 Documents To Go® Premium 1.0 Documents To Go® Standard 1.0 Mass Storage Mode allows a Media http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23450&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB23450 Fri, 30 Mar 2012 00:00:00 EDT Synchronization with Documents To Go Desktop for BlackBerry fails with the error Unknown error during synchronization (%d) Synchronization with Documents To Go® Desktop for BlackBerry® fails with the error: Unknown error during http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB29234&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB29234 Mon, 06 Feb 2012 00:00:00 EST Synchronizing files between a computer and the BlackBerry media card with Documents To Go Documents To Go® for BlackBerry® smartphones can synchronize files to and from a media card on a BlackBerry smartphone. The card is actually the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23351&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23351 Fri, 03 Feb 2012 00:00:00 EST Documents To Go application icons disappear after installing an update The Documents To Go application icons disappear from the BlackBerry smartphone after installing an update. BlackBerry smartphone Documents To Go® Premium 2.0 for http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23400&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23400 Mon, 19 Dec 2011 00:00:00 EST Word To Go does not render text boxes on BlackBerry PlayBook tablet Microsoft® Word documents (.doc file type) that includes embedded text boxes do not render correctly in Word To Go® on the BlackBerry® PlayBook™ tablet. Place holders where http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB26867&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB26867 Thu, 15 Dec 2011 00:00:00 EST Supported versions of Documents To Go Documents To Go is supported on BlackBerry smartphones running BlackBerry Device Software 4.5 to 5.0. Documents To Go allows users to edit Microsoft® Word, Microsoft® PowerPoint®, and Microsoft® Excel® http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB16362&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB16362 Thu, 15 Dec 2011 00:00:00 EST Documents To Go is requesting changes to its application control permissions. when opening Documents To Go for BlackBerry When opening Documents To Go for BlackBerry, the follownig message may appear: Documents To Go is requesting changes http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23417&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23417 Thu, 15 Dec 2011 00:00:00 EST Password-protected file support in Documents To Go for BlackBerry The Premium Edition of Documents To Go supports the following types of password-protected files: Premium Edition 1.005-1.007 Microsoft® Word 97, 98, 2000, 2001, X, XP, 2003, http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23440&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23440 Thu, 15 Dec 2011 00:00:00 EST What's new in Documents To Go for BlackBerry Documents To Go for BlackBerry Revision History 2.0004 Standard/Premium Edition - Released March 22, 2010 New Features: Now available in 29 languages: Arabic Basque Bhasa Indonesian Brazilian http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23416&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23416 Thu, 15 Dec 2011 00:00:00 EST Cut, Copy, and Paste text in Word To Go on a BlackBerry smartphone Cut, Copy, and Paste text in Word To Go on a BlackBerry® In order to highlight text and use the Cut, Copy, and Paste commands in a Word file: Press the Menu button and http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23356&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23356 Thu, 15 Dec 2011 00:00:00 EST Download failed or 907 Invalid COD error when trying to install Documents To Go on a BlackBerry smartphone One or more of the following errors is displayed when trying to install Documents To Go on the BlackBerry: Download failed 907 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23411&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23411 Thu, 15 Dec 2011 00:00:00 EST How to install Documents To Go Files 2.0 for BlackBerry smartphones Documents To Go Files application is part of the Premium Edition of Documents To Go, and is installed separately from the other Documents To Go applications. It is used to http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23374&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23374 Thu, 15 Dec 2011 00:00:00 EST Supported file formats for Documents To Go 2.0 for BlackBerry Documents To Go 2.0 for BlackBerry Standard Edition and Documents To Go 2.0 for BlackBerry Premium Edition supports the following file formats: Standard Edition Premium Edition http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23344&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23344 Thu, 15 Dec 2011 00:00:00 EST How to install Sheet To Go for Documents to Go on BlackBerry smartphones The BlackBerry smartphone user is unable to edit Microsoft® Excel® spreadsheets using Documents to Go® on BlackBerry smartphones with BlackBerry Device Software 4.5 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB17310&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB17310 Thu, 15 Dec 2011 00:00:00 EST Uncaught exception: java.lang.OutOfMemoryError or Error. Not enough memory available to continue. when opening PDF or PPT files in Documents To Go for BlackBerry Opening a PDF or PPT file with Documents To Go® for BlackBerry® smartphones http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23449&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23449 Thu, 15 Dec 2011 00:00:00 EST Not enough storage space to perform this action appears when trying to create, edit or save a file in Documents To Go This problem can occurr if there is not enough free space in the Device Memory for Documents To Go to function properly. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23392&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23392 Thu, 15 Dec 2011 00:00:00 EST When opening a PDF file in PDF To Go, the pages are shown only with a red X. When opening a PDF file in PDF To Go®, the pages are shown only with a red X. Documents To Go® Premium 2.0 Documents To Go® Premium 1.0 The PDF file is using a http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23496&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23496 Thu, 15 Dec 2011 00:00:00 EST How to add files and folders to Documents to Go Desktop for BlackBerry There are two basic ways to add files and folders to Documents To Go® Desktop on the computer: Move files and folders into the My DocsToGo folder on the computer. Add http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23369&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23369 Thu, 15 Dec 2011 00:00:00 EST How to delete files from a BlackBerry smartphone If the device has Documents To Go version 1, it is possible to use the Media application to delete files: Open the Media application on the BlackBerry Press the Menu button and select Explore http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23398&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23398 Wed, 14 Dec 2011 00:00:00 EST How to activate Documents To Go Premium Edition for BlackBerry To activate Documents To Go Premium® Edition, please follow the steps below: Open one of the Documents To Go applications (Word To Go, Sheet To Go or Slideshow To Go), press the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23443&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23443 Wed, 14 Dec 2011 00:00:00 EST How to install PDF To Go 2.0 for BlackBerry smartphones Documents To Go® PDF To Go is part of the Premium Edition of Documents To Go 2.0, and is installed separately from the other Documents To Go applications. The easiest (and recommended) http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23377&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23377 Wed, 14 Dec 2011 00:00:00 EST Supported file formats for use with Documents To Go 1.0 for BlackBerry Supported file formats for Documents To Go® 1.0 for BlackBerry Standard Edition Premium Edition Word Processing: Microsoft® Word 97, 98, 2000, 2001, X, XP, 2003, 2004 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB23343&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB23343 Wed, 14 Dec 2011 00:00:00 EST After viewing a PDF using PDF to Go the virtual keyboard is missing the border between the letters in other applications After some PDF files are viewed using PDF to Go on the BlackBerry Torch 9800 smartphone, the virtual keyboard displays http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB25171&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB25171 Wed, 14 Dec 2011 00:00:00 EST