http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Thu, 23 May 2013 13:21:31 EDT How often does email reconciliation occur on the BlackBerry 10 smartphone when using Microsoft ActiveSync BlackBerry Enterprise Service 10 BlackBerry 10 OS Microsoft ActiveSync ActiveSync treats email reconciliation as an event that has http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34095&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34095 Thu, 23 May 2013 00:00:00 EDT SCEP enrollment fails on the BlackBerry Playbook tablet or BlackBerry 10 smartphone when activating on BlackBerry Enterprise Service 10.1 BlackBerry Enterprise Service 10.1 BlackBerry 10 OS 10.0.x.x BlackBerry PlayBook tablet 4G LTE http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34271&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34271 Thu, 23 May 2013 00:00:00 EDT BlackBerry Administration Service web console displays SRP status as Disconnected when attempting to connect to cn.srp.blackberry.com, ae.srp.blackberry.com or sa.srp.blackberry.com BlackBerry Enterprise Server for IBM Lotus Domino http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28122&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28122 Thu, 23 May 2013 00:00:00 EDT How to upgrade BlackBerry Enterprise Service 10 licenses to be compatible with BlackBerry Enterprise Service 10.1 BlackBerry Enterprise Service 10.1 BlackBerry Enterprise Service 10.1 introduces new license management features. These http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34269&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34269 Wed, 22 May 2013 00:00:00 EDT BlackBerry Enterprise Service 10.1 installation cannot complete if the server name does not start with an alphabetic character BlackBerry Enterprise Service 10.1 The setup application fails at the finalize installation phase and the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34284&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34284 Wed, 22 May 2013 00:00:00 EDT Unable to upgrade to BlackBerry Enterprise Service 10.1 if BlackBerry Management Studio is already installed BlackBerry Enterprise Service 10.1 BlackBerry Management Studio When attempting to upgrade to BlackBerry Enterprise Service 10.1 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34292&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34292 Wed, 22 May 2013 00:00:00 EDT How to locate and change the SRP ID and SRP Authentication Key in BlackBerry Enterprise Server BlackBerry Enterprise Service 10 to 10.1 BlackBerry Device Service 6.2 BlackBerry Enterprise Server 4.0 to 5.0 BlackBerry 6 to 7.1 BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB04744&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB04744 Fri, 17 May 2013 00:00:00 EDT BlackBerry Enterprise Server 10.1 Installer fails at the Finalizing Installation stage BlackBerry Enterprise Server 10.1 Universal Device Service DT 7223778 The BlackBerry Server 10.1 installer fails at the Finalizing stage with the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34268&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34268 Thu, 16 May 2013 00:00:00 EDT Identifying and troubleshooting issues with the BlackBerry Account Center BlackBerry Enterprise Service 10.1 BlackBerry Account Center The below list of topics cover various issues that may be encountered with the BlackBerry Account Center http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34228&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34228 Thu, 16 May 2013 00:00:00 EDT Configuring network firewalls to work with BlackBerry Enterprise Service 10 BlackBerry Enterprise Service 10.1 The BlackBerry Enterprise Service requires the ability to communicate with several services external to the local network and as http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34193&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34193 Wed, 15 May 2013 00:00:00 EDT Unable to receive email for a Microsoft ActiveSync account on the BlackBerry 10 smartphone BlackBerry Enterprise Service 10 BlackBerry Device Service 6.2 BlackBerry 10 smartphones Microsoft Exchange Server 2003 to 2010 BlackBerry 10 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34264&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34264 Wed, 15 May 2013 00:00:00 EDT Universal Device Service links are not available in BlackBerry Mobile Fusion Studio after a new installation BlackBerry Enterprise Server 10.1 Universal Device Service BlackBerry Mobile Fusion DT 7199720 DT 7198021 During a new installation http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34262&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34262 Wed, 15 May 2013 00:00:00 EDT Configuring constrained delegation for the Microsoft Active Directory account to turn on single sign-on for the BlackBerry Enterprise Service 10 consoles BlackBerry Enterprise Service 10.1 Before enabling single sign-on for the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34183&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34183 Tue, 14 May 2013 00:00:00 EDT After adding BlackBerry Enterprise Server 5.0.3 to BlackBerry Enterprise Service 10, an error reports that there is missing data from the BlackBerry Enterprise Server 5.0.3 BlackBerry Enterprise Service 10 BlackBerry Enterprise Server 5.0.3 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34205&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34205 Tue, 14 May 2013 00:00:00 EDT Device Activation can't be completed because the device doesn't meet your organization's compliance rules. Contact your administrator for assistance. is displayed on the BlackBerry Q10 smartphone during an activation attempt BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34255&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34255 Mon, 13 May 2013 00:00:00 EDT Unable to dial work number when using Enterprise IM client for IBM Lotus Sametime BlackBerry Client 3.0 for IBM Lotus Sametime BlackBerry Enterprise Service 10 SP1 DT 6860517 When an IBM Lotus Sametime user has multiple phone numbers listed http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33985&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33985 Sun, 12 May 2013 00:00:00 EDT The setup application cannot determine if BlackBerry Web Services is running at the domain URL that you specified. when attempting to enroll an MDM domain to BlackBerry Mobile Fusion BlackBerry Mobile Fusion BlackBerry Management Studio http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB32552&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB32552 Thu, 09 May 2013 00:00:00 EDT Error 5408 occurs when starting the BlackBerry Dispatcher service BlackBerry Enterprise Server 5.0 to 5.0 SP4 BlackBerry Device Service 6.0 to 6.2 When running BlackBerry Enterprise Server or BlackBerry Device Service, the BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB19234&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB19234 Thu, 09 May 2013 00:00:00 EDT Disaster Recovery for BlackBerry 10 smartphones connected to BlackBerry Device Service BlackBerry 10 OS BlackBerry Device Service To provide the BlackBerry 10 smartphone work perimeter applications with a direct connection path into the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33936&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33936 Fri, 03 May 2013 00:00:00 EDT