http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Fri, 24 May 2013 15:17:09 EDT Identifying and troubleshooting issues with the BlackBerry Account Center BlackBerry Enterprise Service 10.1 BlackBerry Account Center The below list of topics cover various issues that may be encountered with the BlackBerry Account Center http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34228&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34228 Thu, 16 May 2013 00:00:00 EDT Unable to dial work number when using Enterprise IM client for IBM Lotus Sametime BlackBerry Client 3.0 for IBM Lotus Sametime BlackBerry Enterprise Service 10 SP1 DT 6860517 When an IBM Lotus Sametime user has multiple phone numbers listed http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33985&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33985 Sun, 12 May 2013 00:00:00 EDT Disaster Recovery for BlackBerry 10 smartphones connected to BlackBerry Device Service BlackBerry 10 OS BlackBerry Device Service To provide the BlackBerry 10 smartphone work perimeter applications with a direct connection path into the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33936&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33936 Fri, 03 May 2013 00:00:00 EDT A meeting participant is not able to accept, tentatively accept or decline a meeting from the BlackBerry 10 smartphone BlackBerry 10 OS IBM Notes Traveler 8.5.3 and 8.5.3 UP1 A meeting participant is not able to accept, tentatively accept http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34197&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34197 Fri, 03 May 2013 00:00:00 EDT Unable to delete specific user in BlackBerry Administration Service for BlackBerry Device Service 6.2 BlackBerry Device Service 6.2 to 6.2.1 BlackBerry Enterprise Service 10 DT 6962738 Administrators may be unable to delete users from the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34188&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34188 Thu, 02 May 2013 00:00:00 EDT Expected behaviour when Specify new device password and lock device command is sent to the device BlackBerry Device Service 6.0 to 6.2 BlackBerry Device Service 10 BlackBerry PlayBook tablet BlackBerry 10 OS When the Specify new device http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34182&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34182 Wed, 01 May 2013 00:00:00 EDT Performing a Global Address Lookup on a Google Apps for Business account does not return results on the BlackBerry Z10 smartphone BlackBerry Z10 smartphone BlackBerry Enterprise Service 10 Google Apps for Business DT 302371 Global Address http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33758&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33758 Fri, 26 Apr 2013 00:00:00 EDT Unable to re-add a deleted BlackBerry user account to the BlackBerry Administration Service BlackBerry Device Service 10 BlackBerry Enterprise Server 5.0 BlackBerry Enterprise Server Express 5.0 After deleting a BlackBerry user from the http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB18404&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB18404 Fri, 12 Apr 2013 00:00:00 EDT Modification to a message in the Drafts folder is not synchronized to the IBM Notes Traveler Server BlackBerry Z10 smartphone IBM Lotus Notes Traveler 9.0.0 Microsoft ActiveSync 12.1 IBM Lotus Notes Traveler 9 will only perform a one-way http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33854&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33854 Wed, 03 Apr 2013 00:00:00 EDT Unable to send and receive email after enrollment in BlackBerry Enterprise Service 10 BlackBerry 10 Enterprise for BlackBerry 10 BlackBerry Device Service Microsoft Exchange Server ActiveSync 2007 to 2010 BlackBerry 10 smartphones are able http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33662&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33662 Tue, 19 Feb 2013 00:00:00 EST