http://www.blackberry.com/btsc Latest published articles from the BlackBerry Technical Solution Center en-us 60 Wed, 22 May 2013 19:21:13 EDT Email messages deleted from the BlackBerry 10 smartphone are not moved to a Trash or Deleted Items folder and instead are permanently removed BlackBerry 10 OS Novell Data Synchronizer Microsoft Exchange Server 2003 Microsoft ActiveSync 2.5 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33560&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33560 Wed, 22 May 2013 00:00:00 EDT Unable to receive email for a Microsoft ActiveSync account on the BlackBerry 10 smartphone BlackBerry Enterprise Service 10 BlackBerry Device Service 6.2 BlackBerry 10 smartphones Microsoft Exchange Server 2003 to 2010 BlackBerry 10 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34264&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34264 Wed, 15 May 2013 00:00:00 EDT Device Activation can't be completed because the device doesn't meet your organization's compliance rules. Contact your administrator for assistance. is displayed on the BlackBerry Q10 smartphone during an activation attempt BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34255&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34255 Mon, 13 May 2013 00:00:00 EDT “You have reached the maximum number of PIN changes for this account” is displayed when attempting to login to BlackBerry World on a BlackBerry 10 smartphone BlackBerry 10 OS BlackBerry Z10 smartphone BlackBerry Q10 smartphone BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34242&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34242 Fri, 10 May 2013 00:00:00 EDT Unable to integrate Rediffmail email on BlackBerry 10 smartphone BlackBerry 10 OS BlackBerry Z10 Smartphone BlackBerry Q10 Smartphone A Rediffmail.com email account cannot be integrated on the BlackBerry 10 smartphone and the following http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34187&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34187 Thu, 09 May 2013 00:00:00 EDT How to reset the BlackBerry ID password using the password recovery question BlackBerry ID BlackBerry smartphones From the BlackBerry ID login screen on the smartphone select Forgot Password. Enter the BlackBerry ID Username and select OK. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB28685&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB28685 Thu, 09 May 2013 00:00:00 EDT Manually setting up a Webmail.co.za email account on the BlackBerry 10 smartphone due to SMTP server limitation BlackBerry 10 OS BlackBerry Z10 smartphone BlackBerry Q10 smartphone BlackBerry PlayBook tablet Webmail.co.za email accounts do http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34206&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34206 Fri, 03 May 2013 00:00:00 EDT Setting up a Vodamail.co.za email account on the BlackBerry 10 smartphone or BlackBerry PlayBook tablet BlackBerry 10 OS BlackBerry Z10 smartphone BlackBerry Q10 smartphone BlackBerry PlayBook tablet When setting up a @vodamail.co.za email http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34191&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34191 Thu, 02 May 2013 00:00:00 EDT The Password Keeper application does not display on the BlackBerry 10 smartphone Password Keeper BlackBerry 10 OS BlackBerry Z10 smartphone BlackBerry Q10 smartphone The Password Keeper Application is no longer installed on BlackBerry 10 http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33255&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33255 Thu, 02 May 2013 00:00:00 EDT BlackBerry Q10 smartphone does not power on immediately when the battery is inserted BlackBerry Q10 smartphone When the battery is inserted into the BlackBerry Q10 smartphone, the smartphone does not power on immediately. This is by design. http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB34122&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB34122 Fri, 26 Apr 2013 00:00:00 EDT Some attachments are renamed when email messages are sent to a BlackBerry PlayBook or BlackBerry 10 smartphone from an Enterprise Activated BlackBerry smartphone running BlackBerry Device Software 5.0, or BlackBerry 6 or 7 BlackBerry http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33840&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33840 Mon, 01 Apr 2013 00:00:00 EDT How to perform a security wipe on a BlackBerry 10 smartphone BlackBerry 10 OS This article covers how to perform a security wipe on a BlackBerry 10 smartphone. Warning: Before performing a security wipe of the BlackBerry 10 smartphone, be http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB33591&sliceID=2&command=show&forward=nonthreadedKC&kcId=KB33591 Mon, 04 Feb 2013 00:00:00 EST